Unmatched Amenities: From a fitness centre to a children's playground, this 5-star resort offers a wide range of amenities to cater to every guest's needs.
Exquisite Dining Options: Indulge in a variety of culinary delights at the on-site restaurant serving American, Caribbean, and Indian cuisine, with options for vegetarians, vegans, and gluten-free guests.
Breathtaking Views and Entertainment: Some rooms offer stunning sea views, while guests can also enjoy activities like tennis and access to a casino for a memorable stay.
Book your stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino for an unforgettable experience!
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
-Bed types are subject to availability according to the hotel occupancy. -The Environmental Sanitation Taxes has to be paid at front desk in Mexican Pesos, at a rate of $79.20 MXN per room per night is excluded and will be charged at departure. A deposit may be required at the property.
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Accommodations
Rooms & Suites
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Guest Reviews
What Guests Say
8.6
Excellent
714 reviews
Highlights
+Great staff service
+Fun activities
Could Improve
–Housekeeping issues
–Long check-in time
Cleanliness8.2
Housekeeping needs improvement with missing sheets, towel, and leaking toilet.
Service9.2
Exceptional service from butlers and helpful staff overall.
Location8.7
Strategically placed bars and restaurants; clean beaches.
Room Quality8.2
Room was perfect, cleaned and restocked well each day.
Amenities8.8
Beautiful property with great kids play area.
Value for Money8.5
Pricy but expected due to booking at peak season.
Food and Beverage8.5
Very good food quality at breakfast; mixed quality at dinner.
Overall Experience8.8
Wonderful family experience with some room for improvements.
sharonmT74OA
Family · Aug 2026
6
Low rating
Liked:Our Bulters and maids were the best . Very polite and were always ready to assist. They were outstanding.
Low rating because we had a room mix up . Did not get correct room until two days later . Went to the food truck near our room and was refused service .
via tripadvisor
Freedom25227
Family · Jul 2026
8
Great Hotel and experience
Liked:Hotel was beautiful. A few days our room was not attended to by housekeeping but Enrique and Gabby sorted it out for us.. The restaurants were booked for us and the food in the main buffet area was also very nice with a separate seating area for diamond club guests. The pools were lovely and never too busy. The barmen at the swim up bar were always cheerful.
via tripadvisor
MaMaLu2021
Family · Jul 2026
6
My Honest Review of Royalton Riviera Cancun (Diamond Club)
Liked:Keep in mind that everyone vacations differently. For my family, we’re pretty simple travelers. We don’t expect perfection, but we do expect to receive what we paid for.
We traveled as a family of four plus my mother-in-law. My kids are 15 and 18 years old. We booked two Ocean View rooms in Building 6 and paid extra for Diamond Club.
Arrival & Check-In
When we arrived around 1:30 PM, we were taken to the Diamond Club lounge to check in. The process took a little while, but we were able to enjoy drinks and snacks while we waited. We were in our rooms by about 3:00 PM.
We met our butlers, Daniel and Ulises, and told them we were celebrating my daughter’s 15th birthday and my husband’s 50th birthday. They assured us they would help make our stay special and gave us their WhatsApp contact information. We tipped both of them at the start of our trip, but honestly, we barely saw them again after that.
By the time we got settled, most restaurants were transitioning to dinner, so we had to wait until 5:00 PM to eat. Our first dinner was at Taj, and it was excellent. Miguel, our waiter, was fantastic, and the food was delicious.
The Resort
The grounds are beautiful, very clean, and well maintained. Every staff member we encountered was friendly, and everyone spoke English, which was helpful since we don’t speak Spanish.
That said, the resort definitely feels understaffed. There were long waits at many restaurants, and getting a drink by the pool could take a very long time.
Our rooms were clean, and for the first four nights the air conditioning worked great. Unfortunately, on our last night, the A/C went out throughout the entire resort. Everything became hot, humid, and damp, and the floors were noticeably slippery.
We also had a leak in one of our bathroom ceilings that was never repaired. Maintenance came once, said they would return, and never did. Around 10:00 PM I called the front desk and was told they couldn’t enter because there was a “Do Not Disturb” sign on our door. The funny thing is… our room never even had a Do Not Disturb sign from the day we checked in. When I mentioned everything at checkout, no one really seemed concerned. At that point we were leaving, so it felt like they had already gotten our money.
Restaurants
Restaurant reservations were one of the biggest frustrations. Apparently, you’re able to reserve restaurants before arriving at the resort, but I had no idea. By the time we checked in, there were very few reservations available.
We still managed to eat at the Steakhouse, Teppanyaki, and the Italian restaurant. The Italian restaurant was easily our favorite of the three.
We didn’t always get the times we wanted, but we made the best of it. Our butlers ended up making our reservations because the app barely worked for us. Many times we couldn’t even get the resort to show up or sign into the app.
Entertainment & Beach
The nightly shows were really enjoyable and definitely worth watching. Just bring bug spray because the mosquitoes come out at night.
The beach was beautiful. Swimming wasn’t ideal because of the seaweed, but the staff worked incredibly hard every day cleaning it up. One of my favorite parts of the trip was walking the entire beach from Riviera to Splash.
Diamond Club
For us, Diamond Club simply wasn’t worth the extra money.
Our butlers were probably the biggest disappointment. They did send a fruit plate, dessert for my daughter, and a bottle of wine (which made us laugh because she was only turning 15, so we just took the wine back to our room). Our butler also said he was going to decorate with balloons for her birthday, but that never happened.
The biggest benefit of Diamond Club was having access to a few exclusive restaurants for breakfast and lunch. Other than that, we didn’t feel it added much value.
We never even used the Diamond Club pool because there were never any loungers available. Instead, we spent most of our time at the main pool and the pool behind the Sun pool, which we actually enjoyed much more.
The main pool had lots of fun activities and entertainment, but it also got very crowded. Since our family likes to splash around and have fun, we sometimes felt like we were getting in the way because many guests were there simply to relax and drink.
Overall
Overall, we had a really nice vacation and made some great family memories. The resort itself is beautiful, the staff are friendly, and there are plenty of positives.
Resort Rating: ⭐⭐⭐⭐☆ (4/5)
Diamond Club Rating: ⭐⭐☆☆☆ (2/5)
My advice? Save your money and skip Diamond Club. Unless the exclusive breakfast and lunch restaurants are really important to you, I don’t think the extra cost is worth it.
via tripadvisor
todt757
Family · Jul 2026
6
Diamond Club service is a joke!
Liked:The resort is very nice and clean. It was easy to navigate and had nice amenities. For that, I give it 4 out of 5 stars. Sadly, the Diamond Club upgrade was a complete joke and waste of money. First, we booked a presidential suite with Diamond upgrade. Our room has a balcony facing the back alley where workers walked back and forth all day. We stared at a dilapidated fence and a dirty rag hanging from the tree that the hotel wouldn't remove even after telling the manager. This is not a view that anyone in their right mind would expect from an upgraded room. The diamond service was supposed to include upgraded alcohol options but the bars were constantly out of what we asked for. Even worse, they were constantly out of basics like milk, chocolate syrup, mint, etc. No one cares. If you order from a waiter at the pool, you'll get something completely different than what you ordered and they won't say a word. My wife is allergic to certain alcohols and completely rashed out because they used a substitute liquor. One of the restaurants asked if there were any allergies and we told them pineapple then they bring her out a dessert with pineapple on the plate. Our room never got cleaned one day and we constantly had to ask for enough towels and glassware to cover all guests. The safe stopped working in our room on day one. The tub was dirty and wobbled around. If you bumped it, it slid across the floor, which revealed all the trash they swept underneath it. The phone never worked the 10 days we were there. You cannot call room service or even the front desk because no one will ever pick up. Several lights never worked and they finally sent someone to fix after 9 days, but he arrived at night when we were going to bed and proceeded to take apart the light fixture and switches, then said he had to come back the next day. I spoke to management half way through and got a lot of lip service but not much changed. Overall, the resort is nice but we'll never return since they lie about what you get for diamond service and don't care enough to correct simple problems.
