Name: Moon Palace The Grand Cancun All Inclusive
Address: Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, Cancún, 77500
Telephone: +1 800-817-1792
Rating: 8.5

Moon Palace The Grand Cancun All Inclusive, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Accommodations

Moon Palace The Grand Cancun All Inclusive offers elegant rooms with modern amenities including flat-screen TVs, iPod docking stations, and luxurious bathrooms with complimentary toiletries. Some rooms even feature a cozy seating area for relaxation, ensuring a comfortable stay for all guests.

Abundant Leisure Activities

Guests can indulge in a variety of activities at the resort, from water sports and golfing to cycling and enjoying the private beach area. With free bicycle use and car hire services available, exploring the beautiful surroundings of Cancún has never been easier.

Exceptional Services and Facilities

Experience top-notch hospitality with a 24-hour front desk, a hairdresser's, and a gift shop on-site. The resort also boasts an outdoor pool, children's playground, and a restaurant serving delicious meals. Free WiFi and parking add convenience to your stay at this magnificent property.

Book now for an unforgettable stay at Moon Palace The Grand Cancun All Inclusive and make lasting memories in the heart of Cancún.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.5

Excellent

498 reviews

Highlights

+Great amenities for families
+Spacious rooms

Could Improve

–Inconsistent food quality
–Poor housekeeping service

Cleanliness7.5

Housekeeping services were below expectations for a five-star hotel, with issues regarding cleanliness and timely service.

Service9.5

Overall service was appreciated, though there were significant issues, particularly in communication and certain staff actions.

Location9.0

The hotel is conveniently located close to the airport, making it easy for travelers.

Room Quality8.5

Rooms were spacious and included a good quality Jacuzzi, but some areas appeared outdated.

Amenities9.0

The hotel offered numerous amenities, including a nice water park and multiple pools.

Value for Money8.5

While the experience was decent, some guests felt that the price did not fully justify the quality received.

Food and Beverage7.0

Food quality was inconsistent across restaurants, with several complaints regarding taste and service.

Overall Experience9.0

The stay was generally positive with several highlights, though some aspects could improve.

Mani

Family With Children · Jul 2026

Disliked:Extremely OVERPRICED & UNDERwhelming.

via Nuitee

Smart

Family With Children · Jul 2026

Exceptional

Liked:Best ever

Disliked:Nothing

via Nuitee

obretau

Solo Traveller · Jul 2026

Liked:Amenities

Disliked:The water in the Water park was cloudy for about 5 days.

via Nuitee

Jade

Family With Children · Jun 2026

It was great. Loved the circus restaurant. This resort is huge.

Liked:So much to do for kids. The variety of restaurants.

Disliked:I dip like that you had to make a reservation for every single restaurant minus the buffet and the bowling was kind of expensive. It took a while to learn where everything is located.

via Nuitee

Location

How to Find Us

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,

Cancún · mx

+1 800-817-1792

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit wich can be used on Spa, Golf, Tours, Romantic Dinner, and other selected services. Maximum Spa credit allowed to redeem $82 USD. Other terms and conditions may apply. Please note that any other Special Requests are subject to availability and additional charges may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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