Moon Palace Cancun - All Inclusive, Cancún | Member Rates | Dyme

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Moon Palace Cancun - All Inclusive, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Luxurious Accommodation

Moon Palace Cancun - All Inclusive offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can relax in comfort and style during their stay.

Diverse Dining Options

Indulge in a culinary journey at Moon Palace Cancun - All Inclusive with a variety of dining choices including American, Brazilian, and Indian cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available.

Fun-Filled Activities

From a children's playground to billiards, table tennis, and mini-golf, this 5-star resort offers entertainment for guests of all ages. Additionally, guests can unwind at the sauna and hot tub after a day of activities.

Book your stay at Moon Palace Cancun - All Inclusive now for an unforgettable experience!

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Location

How to Find Us

Carretera Cancun-Chetumal Km 340

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. Please note that any other Special Requests are subject to availability and additional charges may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

1,153 reviews

Highlights

+Outstanding staff interactions
+Memorable dining experiences
+Excellent activities and entertainment

Cleanliness9.0

Standard quality for this hotel tier.

Service9.4

Exceptional service from staff who go out of their way to meet guest needs.

Location9.0

Standard quality for this hotel tier.

Room Quality8.9

Standard quality for this hotel tier.

Amenities8.9

Standard quality for this hotel tier.

Value for Money8.9

Standard quality for this hotel tier.

Food and Beverage9.0

Standard quality for this hotel tier.

Overall Experience8.9

An unforgettable experience underscored by friendly staff and memorable moments.

V3307JEconnied

Family · Jul 2026

10

Work out

Liked:Jess is fabulous. I took her yoga and Pilates class, and she works you out.

via tripadvisor

I9216YZcynthiat

Solo Travel · Jul 2026

10

Great class!

Liked:She was very helpful. It was a great class, better than some of the classes I take back home. She was also very good at fixing our form !

via tripadvisor

ayuberhanm

Solo Travel · Jul 2026

10

Best Spa Experience * Wonderful Massage and Facial

Liked:I had both a massage and a facial with Deissy, and the experience was absolutely amazing! Deissy is professional, attentive, and truly skilled at what she does. She took the time to make sure I was comfortable throughout the entire session and customized the treatments to my needs. I left feeling completely relaxed and refreshed. I highly recommend Deissy to anyone looking for exceptional spa services.

via tripadvisor

katie4569

Family · Jul 2026

6

Beautiful Resort, Disappointing Hospitality

Liked:Overall, the hotel itself was beautiful, clean, and well maintained. Unfortunately, the level of service, especially at the Nizuc buffet and a few of the restaurants, did not match the quality of the resort. Service was very inconsistent. While a few staff members were friendly, many made us feel like we were an inconvenience rather than valued guests. We were often ignored at the buffet while trying to get drinks or assistance, even when it was clear we were waiting. It was frustrating to watch other guests receive attentive, friendly service while we struggled to get basic attention. It also seemed that staff became noticeably more attentive if they believed they were about to receive a tip. At times, it genuinely felt as though we were treated differently, and while I can’t say for certain why, it left us wondering whether our appearance or the fact that we didn’t speak Spanish influenced the way we were treated. No guest should leave a luxury resort feeling overlooked or unwelcome. One other disappointment was the constant sales pressure. Shortly after arriving, we were approached about touring The Grand. The staff was extremely friendly and engaging until we politely declined. The moment we said we weren’t interested, their entire demeanor changed. The smiles disappeared, and the interaction became noticeably less welcoming. It made the friendliness feel insincere and purely sales driven. I would also caution future guests about purchasing the “special deal” offered at checkout that includes resort credits. We were told the credits would provide great value, but in reality, they were extremely limited in what they could be used for. To make matters worse, you still have to pay a 16% service fee on whatever you redeem with those credits. We found the credits to be far less valuable than they were presented, and we left feeling misled. We expected warm, consistent hospitality from a resort of this caliber, and unfortunately, that was not our experience.

via tripadvisor