Name: Moon Palace Cancun - All Inclusive
Address: Carretera Cancun-Chetumal Km 340, Cancún, 77500
Telephone: +1 800-943-5032
Rating: 9

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Luxurious Accommodation

Moon Palace Cancun - All Inclusive offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can relax in comfort and style during their stay.

Diverse Dining Options

Indulge in a culinary journey at Moon Palace Cancun - All Inclusive with a variety of dining choices including American, Brazilian, and Indian cuisine. Special dietary needs are catered to with vegetarian, dairy-free, and vegan options available.

Fun-Filled Activities

From a children's playground to billiards, table tennis, and mini-golf, this 5-star resort offers entertainment for guests of all ages. Additionally, guests can unwind at the sauna and hot tub after a day of activities.

Book your stay at Moon Palace Cancun - All Inclusive now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

1,212 reviews

Highlights

+Outstanding staff interactions
+Memorable dining experiences
+Excellent activities and entertainment

Cleanliness9.0

Standard quality for this hotel tier.

Service9.4

Exceptional service from staff who go out of their way to meet guest needs.

Location9.0

Standard quality for this hotel tier.

Room Quality8.9

Standard quality for this hotel tier.

Amenities8.9

Standard quality for this hotel tier.

Value for Money8.9

Standard quality for this hotel tier.

Food and Beverage9.0

Standard quality for this hotel tier.

Overall Experience8.9

An unforgettable experience underscored by friendly staff and memorable moments.

Eddie

Family With Children · Sep 2026

We felt scammed because we paid so much money and they put us in the worst location at the hotel.

Liked:Food was great. But the location they placed us at was horrible right by where all the dump trucks were bringing the seaweed. Don’t stay in the Sunshine Tower by the beach. They will put you there to make money off that tower because no one wants to stay there because it’s so close to smell of the seaweed at the beach. Horrific smell you can’t even sit outside.

Disliked:I’m writing to express my disappointment with our experience at the Moon Palace in the Sunshine Tower. I had specifically requested a good view and a convenient location for both rooms we had reserved. Unfortunately, we were placed in the worst possible spot in the resort. As we were being taken to our room, we noticed a horrible smell that was caused by the seaweed on the ocean. We then realized that we were placed in one of the oldest towers, located by the jungle, near a dirty filthy beach filled with seaweed with an unpleasant odor. We didn’t even have a garden view; instead, we were surrounded by the jungle and the horrible smell of seaweed. The opposite side of the tower had a garden view, but the whole tower was very close to the horrible smell. We couldn’t even go outside on the balcony or use the hammock because of the strong odor. The dump trucks were picking up all the seaweed from the ocean and taking it near my room, which is why it smelled so bad in our location. The elevators were also inaccessible because they were malfunctioning. The inside of both rooms were very dirty. I had to clean them myself because the staff neglected to maintain them. There was trash under things that they never moved or cleaned under, like the ice box and coffee maker, and the decorations on the restroom counter. There was also dirt in the corners, and dirt under the bed. The sinks in both rooms weren’t functioning properly. They weren’t draining as they should, and the knob on one faucet was loose. They even put a comforter with holes on the bed even after I complained to the front desk about the outside smell and the cleanliness of the room. The conditioner bottle in one room wasn’t working. The curtains on the balcony window haven’t been changed as they were very dirty. The bartender in the Sunshine lobby named Omar was disrespectful. He raised his voice at me and made gestures with his hands and told me to calm down and not rush him.

via Nuitee

Jose J

Couple · Sep 2026

Family oriented diamond Stay

Liked:It has all you need for your family within the premises no need to get out Shouting the great service at the new members with Mr Mairicio and Ms Kati and the drivers Manuel and Thomas from the elite all the way till our checking out helping us See you all again next year

Disliked:The staff, manager and receptionist at Sunrise, and all the attendants at the stores both Nezuc and The Grand acted like if it was a burden to attend the customers making faces and rolling their eyes not professional and spa at The Grand they all acted like if they had no experience with customers living everyone figuring out what to do next bad experience with them.

via Nuitee

Victor

Solo Traveller · Aug 2026

Good Review

Liked:The all inclusive nature

Disliked:Nothing

via Nuitee

Roamah

Family With Children · Aug 2026

Fantastic stay the grand

Liked:We preferred the grand - incredible room and food

Disliked:We booked initially through booking.com thinking I was booked into the grand but it was sunrise - you need to specify which location on booking. Luckily we got upgraded

via Nuitee

Location

How to Find Us

Carretera Cancun-Chetumal Km 340

Cancún · mx

+1 800-943-5032

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. Please note that any other Special Requests are subject to availability and additional charges may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

1,212 reviews

Highlights

+Outstanding staff interactions
+Memorable dining experiences
+Excellent activities and entertainment

Cleanliness9.0

Standard quality for this hotel tier.

Service9.4

Exceptional service from staff who go out of their way to meet guest needs.

Location9.0

Standard quality for this hotel tier.

Room Quality8.9

Standard quality for this hotel tier.

Amenities8.9

Standard quality for this hotel tier.

Value for Money8.9

Standard quality for this hotel tier.

Food and Beverage9.0

Standard quality for this hotel tier.

Overall Experience8.9

An unforgettable experience underscored by friendly staff and memorable moments.

Eddie

Family With Children · Sep 2026

We felt scammed because we paid so much money and they put us in the worst location at the hotel.

via Nuitee

Jose J

Couple · Sep 2026

Family oriented diamond Stay

via Nuitee

Victor

Solo Traveller · Aug 2026

Good Review

Liked:The all inclusive nature

Disliked:Nothing

via Nuitee

Roamah

Family With Children · Aug 2026

Fantastic stay the grand

Liked:We preferred the grand - incredible room and food

Disliked:We booked initially through booking.com thinking I was booked into the grand but it was sunrise - you need to specify which location on booking. Luckily we got upgraded

via Nuitee