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Haven Riviera Cancun - All Inclusive - Adults Only

Cancun, Mexico

Haven Riviera Cancun - All Inclusive - Adults Only

9.2
Exceptional694 reviews

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

  1. Hotels
  2. /Hotels in Cancun
  3. /Haven Riviera Cancun - All Inclusive - Adults Only
Free WiFiWheelchair accessible parkingFree self parkingFree valet parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, ATM/banking, Gift shops or newsstand, Conference space, Snorkeling nearby

Location

Cancun, Mexico

Luxurious Spa Experience

Indulge in massages, body treatments, and facials at the onsite spa, followed by relaxation in 4 outdoor swimming pools and an outdoor tennis court.

All-Inclusive Dining and Entertainment

Savor local and international cuisines at 7 restaurants, enjoy 24-hour room service, and unwind at various bars and lounges offering refreshing drinks.

Elegant Accommodations and Events

Stay in stylish guestrooms with premium bedding, balconies, and modern amenities. For events, the property offers a business center, expansive meeting space, and attentive concierge services.

To book your stay at this upscale, all-inclusive adults-only property in Cancun, visit now!

Loading rooms and rates...

Location

How to Find Us

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

Cancun, Mexico

+52 998 868 5500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • 24-hour pool access
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

694 reviews

Highlights

  • +Friendly staff
  • +Beautiful property
  • +Great pool areas
  • +Good room cleanliness

Could Improve

  • –Inconsistent food quality
  • –Staff engagement varies
Cleanliness8.4

Some reviews indicated dirtiness in elevators, which affected the overall perception of cleanliness.

Service9.4

General consensus praises staff friendliness and helpfulness, with exceptions noted.

Location9.7

Located in a beautiful area close to the beach, enhancing the overall experience.

Room Quality9.4

Rooms were noted as spotless and comfortable, adding positively to the experience.

Amenities9.4

The second pool was relaxing and a unique offering for guests.

Value for Money9.4

The consensus is that the price paid is justified by the quality of offerings.

Food and Beverage7.9

Comments highlight dissatisfaction with food quality and presentation at multiple dining venues.

Overall Experience9.9

Despite some issues, guests overall enjoyed their stay and would recommend the hotel.

TAT YUEN

Family · Oct 2025

10
Liked:Property is beautiful. And staff is friendly. Dinning is very good

Emily

Partner · Oct 2025

10
Liked:Beautiful time we had

Milton

Friends · Oct 2025

10
Liked:Couples teaort

Luca

Partner · Oct 2025

6
Liked:The room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.

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