Name: Moon Palace Nizuc - All Inclusive
Address: Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500, Mexico, Cancún, 77500
Telephone: +1 800-943-5032
Rating: 8.6

Moon Palace Nizuc - All Inclusive, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Accommodation

Experience 5-star luxury at Moon Palace Nizuc - All Inclusive. Indulge in spacious rooms, a spa center, and a beautiful terrace for relaxation.

Gourmet Dining

Savor exquisite meals at the on-site restaurant and enjoy a buffet breakfast during your stay. With room service available, culinary delights are just a call away.

Top-notch Amenities

From a fitness center to a garden, this resort has it all. Stay connected with free WiFi, unwind at the bar, or seek assistance from the 24-hour front desk for a seamless stay.

Book now to elevate your Cancún experience at Moon Palace Nizuc - All Inclusive.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

308 reviews

Highlights

+Friendly staff
+Variety of activities

Could Improve

–Ants in the room
–Seaweed at the beach

Cleanliness7.7

There were issues with ants in one of the rooms, impacting overall cleanliness.

Service9.2

Many reviews highlight the amazing staff who are friendly and hardworking.

Location8.8

The property is well maintained with good transportation options, though beach issues are noted.

Room Quality7.7

There was a complaint about the suitability of a room for three people.

Amenities9.2

Activities and entertainment options are commendable, adding value to the stay.

Value for Money8.7

General sentiment reflects good value, although upselling was mentioned.

Food and Beverage8.7

Food and drinks received positive feedback across multiple reviews.

Overall Experience8.7

Despite some issues, guests expressed a desire to return indicating a strong overall experience.

Aude DF

Solo Traveller · Aug 2026

Great stay

Liked:Very nice resort and the staff is super friendly ! Food is great- we would definetly come back.

via Nuitee

Staci

Family With Children · Jul 2026

The resort exceeded our expectations with its beautiful, well-maintained property, exceptional staff, accommodations, ou

Liked:The resort was beautiful and exceeded my expectations. They keep great care of the property, both inside and outside. The staff were all so accommodating, friendly and respectful. Although we tipped staff, they never made us feel pressured to tip. Upon arrival, we changed rooms to a king bed and they brought in two twin beds for our 11 and 9 yo, as suggested by the guy that checked us in. It worked out perfectly and there was plenty of room. Our room was cleaned daily and we were offered anything extra if needed. The food options are endless, was delicious and they put great care into the preparation and presentation of the cuisines. They had activities planned daily, at the pool and inside, day or night. It was a lot of fun! The main pool area was always a blast. I loved that they promote movement through the pool activities and exercise classes available. They have sand and water volleyball, sand soccer, fun pool games, friendly competitions, music and bands. There were some chill areas of the pool, but we enjoyed the main pool!

Disliked:Nothing

via Nuitee

Juan

Extended Group · Apr 2026

It was good but could have been much better for the price

Liked:Food good in general very good except for the brazilian steaks where meats quality was not good and the italian at the golf course was not good at all

Disliked:Meats a brazilian and italian at golf course, plus getting a call every day at 8:30 am from staff trying to sell activities and use up credits. Very annoying!

via Nuitee

Jean-Pierre

Family With Children · Apr 2026

Disappointed

Liked:Lovely restaurants (other than buffet) but have to book via app at 7am, 48 hours before.

Disliked:Bursting with teens on spring break on their first drinking experience. Pool full of drunk teenagers all afternoon. Towels at pool full of lice.

via Nuitee

Location

How to Find Us

Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500, Mexico

Cancún · mx

+1 800-943-5032

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please present the same credit card used to guarantee your booking when checking in. The name on the credit card used for the booking should correspond to the guest staying at the property. Please note that the guest who made the booking must also be present at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

308 reviews

Highlights

+Friendly staff
+Variety of activities

Could Improve

–Ants in the room
–Seaweed at the beach

Cleanliness7.7

There were issues with ants in one of the rooms, impacting overall cleanliness.

Service9.2

Many reviews highlight the amazing staff who are friendly and hardworking.

Location8.8

The property is well maintained with good transportation options, though beach issues are noted.

Room Quality7.7

There was a complaint about the suitability of a room for three people.

Amenities9.2

Activities and entertainment options are commendable, adding value to the stay.

Value for Money8.7

General sentiment reflects good value, although upselling was mentioned.

Food and Beverage8.7

Food and drinks received positive feedback across multiple reviews.

Overall Experience8.7

Despite some issues, guests expressed a desire to return indicating a strong overall experience.

Aude DF

Solo Traveller · Aug 2026

Great stay

Liked:Very nice resort and the staff is super friendly ! Food is great- we would definetly come back.

via Nuitee

Staci

Family With Children · Jul 2026

The resort exceeded our expectations with its beautiful, well-maintained property, exceptional staff, accommodations, ou

Disliked:Nothing

via Nuitee

Juan

Extended Group · Apr 2026

It was good but could have been much better for the price

Liked:Food good in general very good except for the brazilian steaks where meats quality was not good and the italian at the golf course was not good at all

Disliked:Meats a brazilian and italian at golf course, plus getting a call every day at 8:30 am from staff trying to sell activities and use up credits. Very annoying!

via Nuitee

Jean-Pierre

Family With Children · Apr 2026

Disappointed

Liked:Lovely restaurants (other than buffet) but have to book via app at 7am, 48 hours before.

Disliked:Bursting with teens on spring break on their first drinking experience. Pool full of drunk teenagers all afternoon. Towels at pool full of lice.

via Nuitee