Name: JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort
Address: Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso, Puerto Morelos, 77710
Telephone: +52 984 877 2800
Rating: 9.6

JOIA Paraiso by Iberostar - Adults Only All Inclusive Resort, Puerto Morelos | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Puerto Morelos, mx

Luxurious Amenities

Iberostar Grand Hotel Paraiso is a lavish retreat in Playa del Carmen, offering water sports facilities, a tennis court, a hot tub, and a sauna. Guests can also enjoy free WiFi and a car rental service.

Elegant Rooms with Stunning Views

The rooms at this hotel are elegantly designed and equipped with modern amenities such as a desk, flat-screen TV, and a private bathroom. Some units even offer breathtaking sea views, and each room features a convenient coffee machine.

Culinary Delights and Recreation

Start your day with a delicious continental or buffet breakfast and savor authentic Mexican cuisine at the on-site restaurant. Stay active at the fitness centre or enjoy a game of table tennis during your stay at Iberostar Grand Hotel Paraiso.

Experience luxury and relaxation at its finest - book your stay at Iberostar Grand Hotel Paraiso now!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.6

Exceptional

420 reviews

Highlights

+Friendly staff
+Clean and beautiful environment

Could Improve

–Complicated coupon system

Cleanliness9.3

Well maintained and clean facilities mentioned in multiple reviews.

Service10.0

Numerous mentions of friendly and attentive staff throughout guest experiences.

Location9.3

Described as excellent location with beach access and nearby amenities.

Room Quality9.8

Rooms are consistently reported as beautiful and well-maintained.

Amenities9.6

Features such as pools, spas, and activities were highlighted positively.

Value for Money9.3

Overall value perceived as high due to quality of service and facilities.

Food and Beverage9.7

Food quality consistently praised, especially at specialty restaurants.

Overall Experience9.9

Guests reported memorable experiences and expressed intent to return.

Julio

Couple · Jul 2026

Excelente opción de lujo para visitar Cancún.

Liked:Ubicación, áreas de piscina, la comida y la selección de platillos.

Disliked:El servicio de Mayordomo es muy deficiente. Es difícil la comunicación porque en la app se tardan mucho en responder.

via Nuitee

K5026EWangelicaa

Couples · Jul 2026

Excelentes Vacaciones

Liked:I want to highlight that the entertainment staff is the best ; I have the chance to participate in many of the activities, and I have to give a special shout-out to Fabian Fernanda, Jonathan and Pedro - they are absolute sweetheart

via tripadvisor

danielfP921BG

Couples · Jul 2026

Real Paradise

Liked:Love it! Best resort ever! 3rd time coming here within a year. I don’t think there’s any other resort that compares in the Cancun/Riviera Maya area. The food is great, and with great variety that you get, with the many restaurants and different themed nights, there is always something for someone! The service is amazing, I promise that you won’t find the level of attentiveness and care that you get here, at any other resort. Do also want to give a shoutout to the entertainment team, specially Alma, Mala, Jonathan, and Pedro, they are extremely friendly, and all of them will make sure to remember your name, make sure you always feel welcomed and always willing to help you find something to do! This place definitely deserves a perfect 5 stars, and you should definitely come here, cause I’m ready to book my next trip here as I’m writing this review

via tripadvisor

jamiebN2556EM

Couples · Jul 2026

Highly recommend - exceptional quality, lots of fun, great for relaxation, and great staff!

Liked:I can’t say enough about how great this place is! We came to JOIA in the summer of 2025 and we’ve been here three times already! We are continuously impressed with this place and there is always something new to try. There are many dining options: Italian, Mexican, French, Japanese with a Hibachi, and a buffet that has different themes each night. We have found the quality of the buffet to be top tier and they include so much variety for each “theme”! We loved the food here. More importantly, I think the top tier staff are what makes this place something we keep coming back to. Staff are very accommodating to needs and will always continue to make your stay special. For example, sometimes housekeeping has left rose pedals after making up our room, a very nice touch adding to the tranquility feel of the resort. Everything is very clean and we are always impressed. I appreciate the little things such as Carlos and other wait staff remembering us and our drink orders, and Jesus helping us get a custom order at the Italian Restaurant! Additionally the activities they have around the resort are fun and welcoming! I’d like to give a shout out to the entertainment team here at JOIA! Want to give a huge shoutout for Mala for always seeking us out and making nights extra fun, she has been extremely welcoming and since the first trip, she always remembers us and can’t say enough how great that has made us feel! I also want to show my appreciation for Alma, Pedro, Fabian, and Jonathan, you guys have really made this particular trip memorable as we try new things, crafts, games, karaoke, and even showing us some dance moves! We definitely appreciate all you guys do really great to make sure everyone has an enjoyable stay! I'd also like to express how impressed we were with the shows and theater team. The quality of the magic show, the fire show, and honestly all of them are top of the line. The quality and ability of the performers is similar to what I would expect in Las Vegas. I'd also like to a shout out to Daniel at the concierge desk. He really made our stay comfortable and ensured we had everything we needed. Also would like to give a shout out to Daniel at the Lobby bar. The resort is also in a central location so it’s really easy to take a day trip or excursion too. Great if you want to explore Cancun, Playa del Carmen, or even Tulum! I do think it’s best for conferences if the guests stayed closer to the convention center

via tripadvisor

Location

How to Find Us

Carretera Chetumal - Puerto Juarez km. 309 Playa Paraiso

Puerto Morelos · mx

+52 984 877 2800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

El cargo de la reserva aparecerá en el extracto de la tarjeta de crédito a nombre de: Hotelera Playa Paraíso, S.A. de C.V. Para más información sobre el cargo de esta reserva, es necesario ponerse en contacto con el hotel. El nombre del titular de la tarjeta de crédito utilizada para abonar el pago deberá coincidir con el nombre de uno de los huéspedes que figuren en la reserva. Al hacer el registro de entrada, se debe presentar la misma tarjeta de crédito y un documento de identidad oficial. No se aceptan pagos en el hotel. Las reservas que no hayan sido abonadas se cancelarán antes de la llegada. En caso de solicitar factura, será emitida por Hotelera Playa Paraíso, S.A. de C.V., con sede en México. Se debe abonar un suplemento medioambiental de 32.57 mxn por noche y por habitación al hacer el registro de entrada. La tipología de cama seleccionada está sujeta a disponibilidad en el hotel. El establecimiento no acepta reservas de 10 habitaciones o más. Todas las reservas de 10 o más habitaciones se considerarán como grupo y están sujetas a los términos y condiciones de grupos. Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada al hotel. Todas las peticiones especiales están sujetas a disponibilidad y pueden suponer costes adicionales. Es imprescindible que el titular principal de la reserva tenga 18 años o más en el momento del registro de entrada al hotel. Se requiere informar de la hora prevista de llegada al hotel con antelación, utilizando el apartado de peticiones especiales al hacer la reserva o contactando directamente con el hotel. Los datos de contacto aparecen en la confirmación de la reserva. Política de niños: No aplica, es un hotel solo adultos. A deposit may be required at the property.

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