Playa del Carmen · mx

Platinum Yucatan Princess Adults Only - All Inclusive

Name: Platinum Yucatan Princess Adults Only - All Inclusive
Address: Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, 77710
Rating: 8.5

8.5

Excellent1,252 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Suites with Spa Baths

Indulge in the ultimate relaxation experience with our suites featuring spa baths, TV, and air conditioning. Enjoy the comfort of bathrobes, a minibar, and an iPod dock in your room for a truly lavish stay.

Gourmet Dining and Entertainment

Savor a variety of culinary delights at our 1 international buffet and 4 a la carte restaurants without the need for reservations. After dining, unwind at the nightclub or enjoy the entertainment provided by our staff.

Recreational Activities and Wellness

Stay active with access to a tennis court and fitness center, or simply lounge by the outdoor swimming pool. For a pampering session, visit our spa and wellness center for a range of rejuvenating treatments.

Experience luxury and relaxation at Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

Prolongación 5ta Avenida Manzana 20 Lote 006

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that we have a Municipality Tax of MXN 35 per room per night for the 1st guest, MXN 23.46 per room per night for the 2nd guest, and MXN 17.60 per room per night for the 3rd guest, for all bookings. This Tax will be paid directly at the property at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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Playa del Carmen · mx

Platinum Yucatan Princess Adults Only - All Inclusive

8.5

Excellent1,252 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Suites with Spa Baths

Gourmet Dining and Entertainment

Recreational Activities and Wellness

Experience luxury and relaxation at Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort. Book now for an unforgettable stay!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.5

Excellent

1,252 reviews

Highlights

+Great service from friendly staff
+Beautiful property and good location

Could Improve

–Room had a musty odor at check-in
–Rocky beach conditions

Cleanliness7.5

A musty odor was noted on arrival, not due to housekeeping but humidity; overall cleanliness is decent.

Service9.4

Employees were consistently described as friendly and helpful, with special mentions of staff going above and beyond.

Location9.0

The property is well-located with easy walking access; however, caution is advised due to the rocky beach.

Room Quality8.4

Rooms were described as nice and simple with effective amenities, such as hot water and a well-stocked fridge.

Amenities8.4

The main pool, swim-up bar, and beach activities were well-received, providing enjoyable experiences.

Value for Money8.4

Overall perceived value is good; unique features and quality services justify the price.

Food and Beverage8.5

Buffet and specialty restaurants had a variety of dishes; food was deemed good, with some standout offerings.

Overall Experience8.4

Overall, a highly enjoyable vacation with positive interactions and activities, reflecting a good experience.

O8527ITamberc

Family · May 2026

Morning Yoga & Pilates at the Lagoon

Liked:Had a wonderful and invigorating morning workout at the Sports Park. Marco guided my family and I through a gentle yoga flow on a paddle board. Not as easy as it looks but Marco was calm and instructed us on how to keep our balance through the poses. Ivette taught the Pilates class afterwards and took us through a series of simple yet challenging movements. I was working muscles I didn’t know I had! Overall, the instructors are friendly, professional and offer great assistance to get the most out of your morning workout. Highly recommend if you’re looking for some fun movement to start your day!

via tripadvisor

Q9057RYlinhn

Family · May 2026

Yucatán Princess- Thank you for a GREAT week🥰

Liked:We stayed at the resort 1 wk…what a fantastic experience. Staff are so friendly & helpful. Yucatán Princess will not disappoint, huge suites, clean, excellent pools & bars, the food from every restaurant & buffet is delicious. All the supervisors & staff in restaurants so detailed to your every need, like Georgina from buffet restaurant… Nightly entertainment is really awesome, especially the Pirate Show👍

via tripadvisor

juanmauriciog2025

Family · May 2026

Worse experience Resort ever! ☹️

Liked:We have been vacationing at the Sunset Princess Resort since 2016, and after many wonderful years there, we decided to try Platinum Yucatán this year, expecting an upgraded experience. Unfortunately, this ended up being one of the most disappointing vacations our group has ever had. Every year we travel with a large group of 12–30 people and spend a significant amount of money at this resort. Because we have been loyal guests for so many years, we naturally expect a certain level of quality and service. Sadly, this year did not meet those expectations at all. One of the biggest disappointments was the beach. Many people in our group love spending time by the ocean, but there was barely any beach left due to the overwhelming amount of seaweed and the unpleasant smell that came with it. While staff worked daily to rake the seaweed, the cleaning efforts were nowhere near as effective as what we experienced in previous years at Sunset Princess, where machines were used to keep the beach in much better condition. The service overall was average at best. Housekeeping repeatedly forgot to leave bath towels or hand towels in our room, despite us tipping daily. It honestly made us wonder if there was a towel shortage. The biggest issue, however, was management. There seemed to be very little concern for guest satisfaction. Restaurant reservations were not accommodated, and guests were rudely told to line up before opening time—if the restaurants were even open, since several rotated closures throughout the week. The food was another major disappointment. More than half of our group became sick during the trip, including myself. We are experienced world travelers and understand how to be careful with food and water while abroad, but this was the first time we experienced stomach issues this severe in Mexico. The presentation of the food looked beautiful, but unfortunately the flavor and quality did not match the appearance. The drinks were overly sweet and lacked the quality we remembered from previous visits. The elevators were also constantly out of service, sometimes both at the same time. Thankfully there were stairs available. As a scuba diver, I also had issues with transportation. The shuttles refused to take me to the front entrance to meet my dive group, forcing me to walk both days with my gear. Whether due to short staffing or policy, again it was frustrating and unnecessary considering the price paid. The public bathrooms throughout the property were often dirty, smelled unpleasant, and on multiple occasions did not even have toilet paper available. For years I highly recommended this resort because it once provided a great balance of service, relaxation, Mexican culture, cuisine, and hospitality. Unfortunately, those days seem to be gone. After this experience, neither I nor my group will be returning. Spending $20,000–$30,000 annually as a group clearly does not seem to matter to management anymore. I can no longer recommend this resort to others looking for a relaxing vacation. The beautiful beaches shown in advertisements are no longer the reality, and the excessive mosquitoes, seaweed, poor food quality, and lack of attention from management made this one of the worst resort experiences we have had. To the management and owners: please take these concerns seriously and make improvements so future guests can enjoy the quality vacation that this resort once provided.

via tripadvisor

Navigator00400894687

Friends Getaway · May 2026

Princess visit

Liked:We had an absolutely amazing stay at this resort! From the moment we arrived, Raul, Luna, and Christopher went above and beyond to make our experience unforgettable. Their kindness, professionalism, and attention to detail truly stood out. The sexy Raul was incredibly welcoming and always made sure we had everything we needed. Stunning Luna brought such positive energy and made every interaction enjoyable, and handsome Christopher was attentive, friendly, and genuinely cared about making our stay perfect. The resort itself was beautiful, clean, relaxing, and exceeded our expectations in every way. The outstanding service from this team made all the difference. We can’t wait to come back and highly recommend this resort to anyone looking for a five-star experience!

via tripadvisor

Location

How to Find Us

Prolongación 5ta Avenida Manzana 20 Lote 006

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.