Name: Platinum Yucatan Princess Adults Only - All Inclusive
Address: Prolongación 5ta Avenida Manzana 20 Lote 006, Playa del Carmen, 77710
Telephone: +52 984 148 6600
Rating: 8.5

Platinum Yucatan Princess Adults Only - All Inclusive, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Suites with Spa Baths

Indulge in the ultimate relaxation experience with our suites featuring spa baths, TV, and air conditioning. Enjoy the comfort of bathrobes, a minibar, and an iPod dock in your room for a truly lavish stay.

Gourmet Dining and Entertainment

Savor a variety of culinary delights at our 1 international buffet and 4 a la carte restaurants without the need for reservations. After dining, unwind at the nightclub or enjoy the entertainment provided by our staff.

Recreational Activities and Wellness

Stay active with access to a tennis court and fitness center, or simply lounge by the outdoor swimming pool. For a pampering session, visit our spa and wellness center for a range of rejuvenating treatments.

Experience luxury and relaxation at Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.5

Excellent

1,353 reviews

Highlights

+Great service from friendly staff
+Beautiful property and good location

Could Improve

–Room had a musty odor at check-in
–Rocky beach conditions

Cleanliness7.5

A musty odor was noted on arrival, not due to housekeeping but humidity; overall cleanliness is decent.

Service9.4

Employees were consistently described as friendly and helpful, with special mentions of staff going above and beyond.

Location9.0

The property is well-located with easy walking access; however, caution is advised due to the rocky beach.

Room Quality8.4

Rooms were described as nice and simple with effective amenities, such as hot water and a well-stocked fridge.

Amenities8.4

The main pool, swim-up bar, and beach activities were well-received, providing enjoyable experiences.

Value for Money8.4

Overall perceived value is good; unique features and quality services justify the price.

Food and Beverage8.5

Buffet and specialty restaurants had a variety of dishes; food was deemed good, with some standout offerings.

Overall Experience8.4

Overall, a highly enjoyable vacation with positive interactions and activities, reflecting a good experience.

brendansT4392IE

Friends Getaway · Aug 2026

Best Week of My Life

Liked:Hola señoritas y señoritos! My name is Brendansito, I stayed at the resort for 7 days with my friends and it was truly the best week of our lives. Special thanks to Luna for being so amazing and welcoming and it is always a good time when she hosts the pool games and shows. Also big thanks to Malu, Joni, and Rhamses for giving us a great time too. Will definitely be coming back again soon! Thank you.

via tripadvisor

Q3886YXalexisp

Friends Getaway · Aug 2026

Greatest resort

Liked:Hola senors and senoritas. My name is Alexsito and I just wanted to come here and say that this week at this resort was genuinely the best week of my life not just because I was with my friends but also because of how welcoming and kind the staff were . Luna (Lunita) especially made me and my friends stay very very exciting and fun and made our trip much better. Huge thank you to the others such as Rhamses, Jonathan and Malu as well for hosting all the activities. Adios and to next time since I will for sure be returning to this resort in the near future. Viva Mexico🇲🇽

via tripadvisor

samhJ6730FX

Friends Getaway · Aug 2026

Amazing staff

Liked:Had a great time at this resort! Special thanks to Luna for the amazing experience. She was great with guests and made sure everyone was having the best time. Also, thanks to Malu, Johnny and Rhamses for the amazing activities planned throughout the week. Will definitely go again!

via tripadvisor

zhuzhutravels

Couples · Jul 2026

Beautiful Resort, Disappointing Five-Star Experience

Liked:Overall Ratings * Value: ★★★☆☆ (3/5) * Service: ★★★½☆ (3.5/5) * Food: ★★★☆☆ (3/5) * Rooms: ★½☆☆☆ (1.5/5) * Location: ★★★☆☆ (3/5) * Amenities: ★★★★★ (5/5) I came into this trip expecting a true five-star resort, but after my stay, I would honestly rate it closer to a three-star property. The location isn’t bad. It’s about a 20-minute drive to Fifth Avenue in Playa del Carmen and roughly 30–40 minutes from Cancun Airport. One nice perk is that you’re surrounded by the other Princess resorts, and guests can access many of their restaurants as long as reservations are made in advance. Service Service was inconsistent throughout our stay. Upon arrival, no one brought our luggage to our room—I eventually had to retrieve it myself. Room service was also disappointing. We requested bottled water on three separate occasions, and it never arrived. We also ordered a pizza and a club sandwich through room service, and both arrived soggy and underwhelming. Housekeeping also threw away my hair tie that had been left on the table, which was frustrating. Even worse, we found a cockroach in the bathroom that I had to kill myself, and it remained there until housekeeping came the following day. The reason I’m giving service a 3.5/5 instead of lower is because there were some outstanding employees. Karen and German at the Yucatán Buffet provided exceptional service every single day. They were warm, attentive, and genuinely made us feel welcome. The rest of the buffet staff worked incredibly hard, and the bartenders throughout the resort were also fantastic. Food The food was average—not terrible, but certainly not memorable. The biggest disappointment was Rodeo Restaurant. Being in Mexico, I expected excellent Mexican cuisine, but it ended up being surprisingly poor. The restaurant itself is beautiful and aesthetically designed, but unfortunately, the food didn’t live up to its appearance. The buffet was actually one of the better dining options, and we found ourselves eating breakfast and lunch there regularly. One issue we noticed was that each evening only two restaurants were open while the others remained closed, which significantly limited dining choices. Another frustrating policy was the dress code. It was over 90°F during our stay, and like many travelers, we packed mostly shorts. Unfortunately, men are required to wear long pants at the specialty restaurants. If you only have shorts, you’re limited to eating at the buffet. For a tropical beach resort, this rule felt outdated and unnecessary. Desserts were another letdown. Nearly every cake and pastry looked appealing but tasted bland and mediocre. We tried several throughout the trip, and none were worth going back for. Pools & Beach The pools were excellent and one of the highlights of the resort. They were clean, spacious, and plenty of activities were offered throughout the day. Unfortunately, the beach was another story. During our visit, there was a significant amount of sargassum seaweed washed ashore. The water was essentially unusable, and the decomposing seaweed created a strong rotten egg smell. I understand this is a natural issue affecting much of the Caribbean and not something the resort can control, but it’s something travelers should be aware of before booking if spending time in the ocean is important to them. Rooms The room was by far the biggest disappointment. We originally booked a Deluxe Junior Suite but were upgraded to a Platinum Deluxe Room overlooking the trees. While the upgrade sounded nice on paper, the condition of the room was far below what I’d expect from a five-star resort. The sheets had visible stains, the floors felt dirty, the bathtub wasn’t properly cleaned, and the shower fixtures were rusted. Overall, the room looked tired and poorly maintained. This was one of the main reasons I simply can’t consider this a luxury five-star property. Amenities & Entertainment This is where the resort truly shines. The nightly entertainment was fantastic. The theater shows were professional and enjoyable, and the outdoor fire show at Plaza Bar was one of the highlights of the trip. There were also plenty of activities for guests, including: * Tennis courts * Pickleball courts * Basketball and soccer * Archery * Rifle shooting * Batting cages * Paddleboarding * Yoga * Golf * Daily games and activities * Foam parties The complimentary shuttle service between all the Princess resorts was very convenient, and they also offered transportation into town for $5 per person, which was a great value. Final Thoughts Overall, I left disappointed. The amenities and entertainment were excellent, and several staff members truly went above and beyond. However, the poor room condition, inconsistent service, disappointing food, and limited dining options outweighed the positives. This was my first stay at a Princess resort, and unfortunately, it didn’t meet the expectations of a five-star experience. For the price, I don’t feel the value was there. Personally, I wouldn’t return, nor would I recommend it unless significant improvements are made.

via tripadvisor

Location

How to Find Us

Prolongación 5ta Avenida Manzana 20 Lote 006

Playa del Carmen · mx

+52 984 148 6600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that we have a Municipality Tax of MXN 35 per room per night for the 1st guest, MXN 23.46 per room per night for the 2nd guest, and MXN 17.60 per room per night for the 3rd guest, for all bookings. This Tax will be paid directly at the property at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.5

Excellent

1,353 reviews

Highlights

+Great service from friendly staff
+Beautiful property and good location

Could Improve

–Room had a musty odor at check-in
–Rocky beach conditions

Cleanliness7.5

A musty odor was noted on arrival, not due to housekeeping but humidity; overall cleanliness is decent.

Service9.4

Employees were consistently described as friendly and helpful, with special mentions of staff going above and beyond.

Location9.0

The property is well-located with easy walking access; however, caution is advised due to the rocky beach.

Room Quality8.4

Rooms were described as nice and simple with effective amenities, such as hot water and a well-stocked fridge.

Amenities8.4

The main pool, swim-up bar, and beach activities were well-received, providing enjoyable experiences.

Value for Money8.4

Overall perceived value is good; unique features and quality services justify the price.

Food and Beverage8.5

Buffet and specialty restaurants had a variety of dishes; food was deemed good, with some standout offerings.

Overall Experience8.4

Overall, a highly enjoyable vacation with positive interactions and activities, reflecting a good experience.

brendansT4392IE

Friends Getaway · Aug 2026

Best Week of My Life

via tripadvisor

Q3886YXalexisp

Friends Getaway · Aug 2026

Greatest resort

via tripadvisor

samhJ6730FX

Friends Getaway · Aug 2026

Amazing staff

via tripadvisor

zhuzhutravels

Couples · Jul 2026

Beautiful Resort, Disappointing Five-Star Experience

via tripadvisor