Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancun Tulum Km 62, Playa del Carmen, 77710
Rating: 9.6

Grand Velas Riviera Maya - All Inclusive, Playa del Carmen | Member Rates | Dyme

Offsite parking discounted rates availableParkingOffsite parking discounted rates availableRestaurantSwimming poolInfinity pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Guest education on local ecosystems and culture, Clubhouse, Fitness facilities (surcharge)

Location

Playa del Carmen, mx

Luxurious Tropical Escape

Nestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.

Culinary Delights and Wellness

Savor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.

Family Fun and Romantic Getaways

Create unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.

Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.6

Exceptional

443 reviews

Highlights

+Exceptional service
+Great family activities

Could Improve

–Teens club congestion

Cleanliness9.5

Specific sentiment from text mentions exceptional cleanliness of the resort.

Service10.0

Review details exceptional service and attentiveness of the staff.

Location9.5

Stunning views and a beautiful resort location as highlighted by the reviews.

Room Quality9.4

Spacious suites mentioned positively in the reviews.

Amenities9.5

Variety of amenities and activities for families noted in the reviews.

Value for Money9.4

Despite being pricey, the level of service makes it feel worth it.

Food and Beverage9.5

Exceptional food quality and variety addressed positively in the reviews.

Overall Experience10.0

The overall sentiment across reviews highlights a fantastic family vacation.

U1966VZblancar

Business · Jun 2026

The BEST experience ever!

Liked:Grand Velas Resort is sooo beautiful! From the moment we got there the staff treated us like royalty! Our personal concierge Leonardo was amazing! He was always replying to my messages right away, booking us spa appointments. Sending us daily calendar for activities! My kids traveled with thier stuffies and every time they cleaned our room they set up the stuffies in fun different ways. The last day he surprised them with a Grand Velas monkey stuffed animal with a chef uniform. My kids loved that gift! We had the best experience! We stayed at the Zen lobby and that lobby is beautiful! All the staff all over the place were so nice. My kids loved the teen and kids club! The pools are phenomenal. The restaurants were perfect! There is so much to say! I would recommend a stay here! Thank you everybody at Grand Velas and especially our personal concierge Leonardo!

via tripadvisor

tamrahs2024

Business · Jun 2026

Once in a lifetime!

Liked:My husband and I visited in June 2026 on a business trip. Upon arrival my Concierge Raul Gomez Gutierrez made sure we were welcome and all if our luggage was secured to our room. This gave us time to look around. Day 2 we ventured to the pool deck at the Zen where Angel and Johnny took amazing care to see to every need. Going above and beyond exceptional service! Providing iced beverages, cool towels and face mists. They even managed to get us special frozen non alcoholic mango drinks from the bar! These 2 men worked very hard and were extremely busy, they had smiles and warm greetings delivered with respect to us and everyone else we witnessed. Our room attendants to which I didn't get their names were AMAZING! These ladies catered to every request from bath bombs to chocolates. Simply superb service. One night an attendant drew a bubble bath with roses! I was so surprised and blessed by her! Concierge Raul even surprised us with a special treat of strawberries and champagne. I knew at any moment if there was a need our Concierge would take care of it. He took every call from me and assisted without fail. He scheduled all of our dinners and spa treatments, reminded me of my schedule so no reservations were missed. The dinner at Lucca was wonderful. My husband doesn't like anything out of the ordinary so I ate everything and he watched me enjoy myself. Our waiter Juan Bautista and Oliver were patient with him and even told him they learned a new lesson on "happy wife happy life". Juan introduced me to a non alcoholic Moscato, I really enjoyed. He even treated me to all.of.the desserts. Damian the manager checked on us as we spoke of how wonderful the experience had been. Diana the hostess made sure we had pictures. Our spa treatments were relaxing and exciting. Rosario is a perfect massage therapist. The water therapy is simply amazing and Kenneth enjoyed that immensely. Thank you all for your exceptional service and your warm and caring hearts. We love you all! Kenneth and Tamrah Ruth I want to Thank everyone! I know I will for get names. Luz , lady that pool was busy and so were you. Thank you for taking care of us. You are amazing! To the staff at the Chakra, well done. The hostess took our pictures whenever we asked. The waiters were wonderful! I could go on and on about our experience. All I can say is this is a MUST GO on your list of trips. You will experience nothing like ever before.

via tripadvisor

louissF307DH

Family · Jun 2026

Awesome

Liked:Great place to vacation. Will go back again!!!

via tripadvisor

Fearless40040445640

Couples · Jun 2026

Great Service!!

Liked:Luis took care of everything we needed and made our stay feel even more lavish than the resort itself. He was helpful with everything from laundry, to reservations, to event schedules, to spa appointments. Thank you Luis Meza for making our stay a memorable one!!

via tripadvisor

Location

How to Find Us

Carretera Cancun Tulum Km 62

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Restaurants: PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings. BISTRO International cuisine for ages 16 and over. Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing. Please note that some rooms are located about 0.6 mi from the beach. There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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