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Grand Velas Riviera Maya - All Inclusive

Playa del Carmen · mx

Grand Velas Riviera Maya - All Inclusive

9.6
Exceptional442 reviews
  1. Hotel Collection
  2. /Hotels in Playa del Carmen
  3. /Grand Velas Riviera Maya - All Inclusive
Offsite parking discounted rates availableParkingOffsite parking discounted rates availableRestaurantSwimming poolInfinity pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Guest education on local ecosystems and culture, Clubhouse, Fitness facilities (surcharge)

Location

Playa del Carmen, mx

Luxurious Tropical Escape

Nestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.

Culinary Delights and Wellness

Savor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.

Family Fun and Romantic Getaways

Create unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.

Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.

Loading rooms and rates...

Location

How to Find Us

Carretera Cancun Tulum Km 62

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Restaurants: PIAF Frech Cuisine & COCINA DE AUTOR Creative, evolutionary cuisine for ages 12 and over in selected seatings. BISTRO International cuisine for ages 16 and over. Please note that reservations and dress code are required for Gourmet Restaurants: no shorts, sleeveless t-shirts, trainers or sandal. All restaurants and inside bars require appropriate attire for admittance and no bare feet or wet clothing. Please note that some rooms are located about 0.6 mi from the beach. There is an additional nightly charge to guarantee connecting rooms. Payment has to be made directly at the property upon arrival. Connecting rooms are subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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GRAND VELAS RIVIERA MAYA - ALL INCLUSIVE

Guest Reviews

What Guests Say

9.6

Exceptional

442 reviews

Highlights

  • +Exceptional service
  • +Great family activities

Could Improve

  • –Teens club congestion
Cleanliness9.5

Specific sentiment from text mentions exceptional cleanliness of the resort.

Service10.0

Review details exceptional service and attentiveness of the staff.

Location9.5

Stunning views and a beautiful resort location as highlighted by the reviews.

Room Quality9.4

Spacious suites mentioned positively in the reviews.

Amenities9.5

Variety of amenities and activities for families noted in the reviews.

Value for Money9.4

Despite being pricey, the level of service makes it feel worth it.

Food and Beverage9.5

Exceptional food quality and variety addressed positively in the reviews.

Overall Experience10.0

The overall sentiment across reviews highlights a fantastic family vacation.

Phlyer

Family · Apr 2026

10

Trip of a Lifetime!

Liked:We went to Grand Velas over Spring Break this year and had a wonderful time. My two kids are begging to go back. Big shout-out to our concierge Orlando, who was very attentive even when we were being high-maintenance. Other reviews have commented that this resort can be completely full (which it was during our visit), and yet never feels crowded. This is true! We were able to find chairs by the pool or beach every day, even though we didn't arrive until 9:45 or so. On our last day there, we even got a cabana on the beach. We never waited in a line for anything, ever. Our travel agent took care of getting dining reservations before we arrived, and we were seated for every meal immediately upon arrival. There were families everywhere and we never had to be concerned that we'd get looks from other guests because we had young kids. We stayed in the Zen section and had a room that backed up to a jungle pond with turtles and fish. It was magical. Can't recommend this place enough.

via tripadvisor

Nomad634523

Family · Apr 2026

10

Zen Paradise

Liked:We had such wonderful time at Grand Velas! From the moment we arrived at the Zen area of the resort, you are greeted with warm smiles and a glass of prosecco! I can’t say enough great things about how beautiful the resort is and how well taken care of we were - thanks to Iza, our personal concierge! She was incredible and really eager to help us make the most of our stay. She handled our dinner reservations and offered tips on where to dine. I have to say, the Tacology night, where they made fresh tacos, guacamole, margaritas- was AMAZING!!! We actually were having so much fun and the weather was beautiful that we changed our reservations so we could just eat there. Amazing time at Grand Velas! Thank you also to Abner at Frida for the excellent tequila recommendations (definitely go there for dinner!) and also to Rodolfo for the sweet little gift for my daughter, the champagne for my husband and I and just for making our stay very memorable! Can’t wait to be back!

via tripadvisor

Passenger38300391132

Family · Apr 2026

10

A Perfect Return to Paradise – From Honeymoon to a Family of Four

Liked:"A perfect vacation, in a wonderful place, with such kind people." My husband and I first visited Grand Velas Riviera Maya for our honeymoon. It was such a happy memory that we promised each other we would return one day. This time, we finally came back as a family with our two children. To get straight to the point, this place offers a perfect experience for both honeymoons and family trips. We stayed in the Ambassador section again, just like last time. It is the perfect spot to truly feel the sun and breeze of Cancun. Lying on a sunbed with a cocktail while watching my kids play in the pool was one of the greatest joys of the trip. Piaf and Frida were still top-notch, and we made new memories at Lucca, which we visited for the first time. I was particularly moved by the live performance of ‘Take 5’ on the alto saxophone right by our table. While this resort is perfect for making special memories thanks to its stunning pools, beach, architecture, and world-class restaurants, what truly makes it special is the people. Every staff member we met—at the lobby, pool, and restaurants—never lost their smiles and went above and beyond to provide everything we needed. In particular, our concierges, Nicolas and Jeronimo, made our vacation flawless and comfortable. Our children especially loved Jeronimo, likely thanks to the crocodile and stingray pool floats he provided! My husband and I are also deeply grateful to Nicolas, who took great care of us throughout the afternoons and evenings. and even gifted us a new tequila that will always remind us of this specific trip. Beyond the beautiful facility, what made this trip perfect was the kindness of the people here. It made my vacation truly special. Our family will never forget the thoughtful care and warm hospitality we received here. Thank you for another unforgettable stay.

via tripadvisor

839ezrat

Family · Apr 2026

10

5 Stars

Liked:Best 5 star all inclusive hotel

via tripadvisor