Name: Palmaïa-The House of AïA: All Inclusive Wellness Resort
Address: Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 984 378 0005
Rating: 9.8

Palmaïa-The House of AïA: All Inclusive Wellness Resort, Playa del Carmen | Member Rates | Dyme

Free WiFiParking (limited spaces)Free self parkingPool umbrellasFree pool cabanasPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Full-service spa, Free beach cabanas, Paddleboard on site, Free bicycles on site, Free beach club on site, Health club

Location

Playa del Carmen, MX

Luxurious Spa Retreat

Unwind at the upscale spa offering massages, body treatments, and facials. Relax by one of the four outdoor swimming pools or hit the gym at the health club.

All-Inclusive Dining Experience

Indulge in Mediterranean cuisine at MAR DE OLIVO or opt for 24-hour room service. Sip on cocktails at the beach bar, various lounges, or poolside bars.

Elegant Accommodations and Prime Location

Enjoy Smart TVs, free minibars, and designer toiletries in the 234 guestrooms with private balconies. Explore nearby attractions like Playacar Beach and Mayan Ruins.

Capture the essence of pure relaxation and luxury at Palmaïa-The House of AïA. Book now for an unforgettable stay in Playa del Carmen.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

281 reviews

Highlights

+Excellent food variety
+Quality classes and music

Could Improve

–Improvement needed in gluten-free pasta quality

Cleanliness9.5

Standard quality for this hotel tier.

Service10.0

The dedicated service by the staff enhances the overall experience.

Location10.0

The location is ideal for those looking to enjoy Palmaia.

Room Quality10.0

Rooms are well-maintained and comfortable.

Amenities10.0

Amenities are plentiful and well-equipped.

Value for Money9.5

Reflects good value relative to quality and service.

Food and Beverage9.5

Food offerings are abundant but could improve gluten-free options.

Overall Experience10.0

A delightful stay overall with minor areas for improvement.

Faria

Couple · May 2026

This was the perfect stay for relaxation and great food. Not a vegan or vegetarian, but felt satisfied by the food. Love

Liked:Great property. Well designed, clean, easy to access and private. Didn’t feel like there was too many people, was able to bike or walk between places. The bathrooms were in fantastic condition.

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Neelam

Solo Traveller · May 2026

Exceptional place!

Liked:The staff. Every single staff member we encountered was a super star. Our nomads Karen and Esteban worked so hard along with everyone else to make sure our stay was flawlessly perfect!

Disliked:There are a lot of fermented foods. Too many can be a recipe to not feel well. Perhaps having a recommendation so people take it easy around certain foods. I spent 2 days in my room because I wasn't feeling well.

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Neelam

Solo Traveller · May 2026

Liked:This place is magical! The workshops are fun and the staff is exceptional. For an elevated experience, nourishing food and a place to recharge.. this is it!

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Charlotte

Solo Traveller · Apr 2026

This is THE most wonderful place to stay.

Liked:Everything. Every minute detail was 100%

Disliked:Nothing

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Location

How to Find Us

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

984 378 0005

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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