
Playa del Carmen · MX

Playa del Carmen · MX
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Full-service spa, Free beach cabanas, Paddleboard on site, Free bicycles on site, Free beach club on site, Health club
Location
Playa del Carmen, MX
Luxurious Spa Retreat
Unwind at the upscale spa offering massages, body treatments, and facials. Relax by one of the four outdoor swimming pools or hit the gym at the health club.
All-Inclusive Dining Experience
Indulge in Mediterranean cuisine at MAR DE OLIVO or opt for 24-hour room service. Sip on cocktails at the beach bar, various lounges, or poolside bars.
Elegant Accommodations and Prime Location
Enjoy Smart TVs, free minibars, and designer toiletries in the 234 guestrooms with private balconies. Explore nearby attractions like Playacar Beach and Mayan Ruins.
Capture the essence of pure relaxation and luxury at Palmaïa-The House of AïA. Book now for an unforgettable stay in Playa del Carmen.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>
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Accommodations
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Guest Reviews
Exceptional
281 reviews
Highlights
Could Improve
Standard quality for this hotel tier.
The dedicated service by the staff enhances the overall experience.
The location is ideal for those looking to enjoy Palmaia.
Rooms are well-maintained and comfortable.
Amenities are plentiful and well-equipped.
Reflects good value relative to quality and service.
Food offerings are abundant but could improve gluten-free options.
A delightful stay overall with minor areas for improvement.
Faria
Couple · May 2026
This was the perfect stay for relaxation and great food. Not a vegan or vegetarian, but felt satisfied by the food. Love
via Nuitee
Neelam
Solo Traveller · May 2026
Exceptional place!
via Nuitee
Neelam
Solo Traveller · May 2026
via Nuitee
Charlotte
Solo Traveller · Apr 2026
This is THE most wonderful place to stay.
via Nuitee
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