Name: Ocean Maya Royale Adults Only - All Inclusive
Address: Carretera Federal Chetumal, Km 299, Playa del Carmen, 77710
Rating: 8.8

Ocean Maya Royale Adults Only - All Inclusive, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Oceanfront Accommodations

Offering endless activities, international on-site dining, and full-service spa treatments, Ocean Maya Royale provides a stunning oceanfront escape. Guests can revel in direct beach access in the heart of the Mayan Riviera, conveniently located near Cozumel and Cancun.

Diverse Dining Options and Entertainment

Sample a wide array of dining options at Ocean Maya Royale, from authentic Japanese cuisine to traditional Mexican dishes. Unwind with nightly live entertainment or bask in the luxury of the resort's 2 oceanfront swimming pools.

Adventure and Relaxation

Explore the on-site scuba diving center and daily organized activities, or venture into the surrounding area for jet skiing, guided jungle tours, and world-class snorkeling at the nearby coral reefs. Ocean Maya Royale offers the perfect blend of adventure and relaxation for your getaway.

Ready to experience the ultimate oceanfront retreat? Book your stay at Ocean Maya Royale now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

1,219 reviews

Highlights

+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Cleanliness issues
–Limited food variety

Cleanliness8.3

The hotel rooms felt a bit dusty and in need of better upkeep.

Service9.3

The staff were friendly and accommodating, ensuring a pleasant stay.

Location9.3

Conveniently located near attractions and public transport.

Room Quality8.8

Well-furnished and comfortable rooms with a good amount of space.

Amenities8.8

Good range of amenities, though some were slightly outdated.

Value for Money8.8

A bit pricy, but the overall experience justifies the cost.

Food and Beverage8.3

Decent food options, but could use more variety.

Overall Experience8.8

A solid stay with good service, but cleanliness needs improvement.

WagnerSt

Couples · Jun 2026

🍹 Learn, Taste, and Enjoy the World of Tequila with Pilar – Highly Recommended!

Liked:We would like to review the Tequila Experience, which was truly one of the highlights of our stay. Pilar guided the entire experience wonderfully from start to finish. In a relaxed, engaging, and informative way, she taught us a great deal about tequila production in Mexico. We especially enjoyed learning about the different regions where tequila is produced, the history behind the various brands, and how to recognize authentic, high-quality tequila. She also explained the differences between tequilas best suited for cocktails and those meant to be enjoyed neat. The tasting itself was excellent, and her descriptions of the products and their flavor profiles made the experience even more enjoyable and interesting. Pilar created a fun and welcoming atmosphere throughout the session. We learned a lot, gained new insights, and had a fantastic time. 🤩 Thank you, Pilar, for this wonderful experience! 👏 We highly recommend the Tequila Experience to anyone interested in learning more about tequila while having fun at the same time. Keep up the great work! 🇲🇽🍹✨

via tripadvisor

Tour10750992662

Family · Jun 2026

Holiday with me and my mum

Liked:Victor the host He ensured that my mother and I had an exceptional holiday experience. He expertly crafted delightful cocktails and was an attractive presence, enhancing the enjoyment for all guests. His efforts made the poolside activities particularly enjoyable and memorable.

via tripadvisor

geoh762

Couples · Jun 2026

A Memorable First Trip to Mexico for My 40th Birthday! 🌴☀️

Liked:This was our first time in Mexico and our first long-haul holiday together. As an independent travel advisor, I was also hoping to experience the Privilege package to help promote it to my clients, but unfortunately that wasn't meant to be this time. One thing we weren't aware of before travelling was the seaweed situation. It can be quite smelly first thing in the morning, although you do become nose-blind to it fairly quickly. There is a beautiful lagoon beach around a 15-minute walk away which is well worth visiting. We were advised the best times to go were around 9am and 4pm. Our room (Room 28) was in a fantastic location near the Mayan Lounge and pool, and within walking distance of the main lobby. The room was well-equipped with a king-size bed, plenty of wardrobe space, a lovely balcony and a spacious bathroom. I did miss having a bath, but the shower more than made up for it! I have multiple food allergies (gluten, dairy and onion), and honestly, if it wasn't for the incredible Captains Esther, Raphael and Carlos, along with the chefs, I think I would have struggled enormously. They prepared fresh meals for me throughout the holiday and went above and beyond to help. There was one issue with cross-contamination due to a miscommunication, but I genuinely believe this highlighted a training opportunity that will help future guests with allergies. A very special mention goes to Alberto at La Dolce Vita — he should be cloned! He was knowledgeable, attentive and looked after me brilliantly as we ate there most evenings. The hotel staff are truly what make this resort so special. Pilar is absolutely beautiful inside and out 🤍. The entertainment team — Viri, Susie, Gustavo, Moses and Victor — were incredible. Their energy was infectious and there was always something happening, from aqua fit and wine tasting to the foam party. You are genuinely entertained from morning until night. Margarita and Abel from the Dive It team were also fantastic when booking excursions and making sure we were looked after. Karen from TUI deserves a special mention too — if you're considering Holbox, book it, you won't regret it! I celebrated my 40th birthday during our stay and the team made it incredibly special. They sang Happy Birthday to me twice and even created a beautiful fruit cake for me. It was a lovely touch and something I'll never forget. There were a few things that could be improved: The main buffet restaurant wasn't open every evening. There wasn't an all-day snack bar available as advertised when we booked. After our massages, we were charged $60 for two facials despite initially being told it would be $20. My partner became unwell in the room, and when I contacted reception because I was worried, I was told there would be a charge for assistance. That was disappointing and left me feeling unsupported in the moment. On our final visit to La Dolce Vita, we unfortunately received poor service from David, which was disappointing after being so well looked after throughout the rest of our stay. It felt very different from our previous experiences there, particularly after the excellent care and attention Alberto had shown on all our previous visits. It wasn't enough to spoil our holiday, but it was a noticeable contrast and a disappointing way to end what had otherwise been a positive dining experience. These points may seem minor compared to the positives, but they are worth mentioning for future guests and for the hotel's continued improvement. Overall, we had a wonderful holiday and made some incredible memories. The staff are the heart and soul of this hotel, and they are the reason so many guests return year after year. One final tip... be careful wearing pineapple print clothing — you may attract the wrong kind of attention! 🍍😂 ⭐️⭐️⭐️⭐️⭐️ (for the staff alone!)

via tripadvisor

H6848CRtimn

Couples · Jun 2026

Beautiful Hotel, But the Beach Was a Disappointment

Liked:The hotel itself is beautiful, with well-maintained facilities and a great atmosphere. You can tell that the staff works hard to keep everything in excellent condition, and the service was good throughout our stay. Unfortunately, the beach was a real disappointment. I understand that this is not entirely the hotel’s fault, and they are clearly doing everything they can to manage the situation, so I don’t blame them. However, the beach was a major reason for choosing this destination, and it simply did not meet my expectations. I would recommend visiting during a different time of the year, as the conditions may be much better. For me, unfortunately, this was not the experience I was hoping for.

via tripadvisor

Location

How to Find Us

Carretera Federal Chetumal, Km 299

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that starting from May 1, 2011, this will be an Adults-Only hotel. No children will be allowed. Please be aware that when booking a rate where payment is due prior to arrival, the property will send detailed payment instructions along with a link to a secure payment platform. Environmental Sanitation Tax: It is a government-mandated payment for an environmental fee. All resorts in the Mexican Caribbean are collecting this tax for all guests at check-in. The amount (collected in Pesos) is approximately $2.55 per night in US Dollars. The amount may vary according to the room's exchange rate and occupancy per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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