Viva Azteca by Wyndham, A Trademark All Inclusive Resort, Playa del Carmen | Member Rates | Dyme
Playa del Carmen · MX
Viva Azteca by Wyndham, A Trademark All Inclusive Resort
8.2
Excellent202 reviews
VIVA AZTECA BY WYNDHAM, A TRADEMARK ALL INCLUSIVE RESORT
Free WiFiFree self parkingWheelchair-accessible on-site restaurantPool umbrellasAccess to nearby outdoor poolPool sun loungers
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
4-Star Hotel
Amenities
Full-service spa, Bodyboard on site, Boat tours nearby, Fitness facilities, Front entrance ramp, Free bicycles on site
Location
Playa del Carmen, MX
Experience paradise at Viva Azteca by Wyndham, A Trademark All Inclusive Resort, where luxury meets the beauty of Playa del Carmen.
Spa Retreat
Indulge in rejuvenating treatments at our on-site spa, featuring massages, body treatments, and facials designed to pamper your mind and body.
Recreational Bliss
Dive into relaxation with our outdoor pool, enjoy the revitalizing sauna, or stay fit in our fully-equipped fitness center. Your leisure time is our priority.
Culinary Delights
Savor exceptional dining at El Nopal, or grab a quick bite at our snack bar/deli. Unwind at the bar or poolside with refreshing drinks after a day of adventure.
Immerse yourself in the vibrant culture and relaxation awaiting you—book your stay now!
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
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Accommodations
Rooms & Suites
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Guest Reviews
What Guests Say
8.2
Excellent
202 reviews
Highlights
+Great service
+Good location
+Variety of activities
Could Improve
–Poor food quality
–Cleanliness issues
Cleanliness5.8
Guests reported poor cleanliness in bathrooms and common areas.
Service9.8
Staff was described as kind and responsive, providing good service.
Location9.3
The hotel is located in a good area close to the beach.
Room Quality8.7
Rooms were generally mentioned positively with good proximity to amenities.
Amenities9.3
Good variety of activities available for both adults and kids.
Value for Money8.2
Some guests felt it was overpriced compared to food quality.
Food and Beverage5.8
Food quality received significant criticism, described as below average.
Overall Experience8.8
Overall stay was pleasant despite some issues with food and cleanliness.
anaoR8545VV
Couples · Feb 2026
10
Thumbs up
Liked:Small resort perfect for those who want a quiet place for their vacation. Rooms are big and proper, no noise while we were there(also depends on guests of course). Restaurants are good (Manuel at the Bamboo, excellent service). The buffet is good with a lot of choices for every one. Only two bars, one at the beach would be good, but the service is superb (Christian 👌). The beach is good with a lot of transats.
A place I recommend and where I will get back for sure.
via tripadvisor
Torontocpl18
Family · Feb 2026
10
New Year's at Viva Azteca
Liked:New Year's at Viva Azteca
We are a group of 10 (6 adults, 4 kids) who travel together every New Year's to a different all-inclusive resort. We have all been to a great many of these around Mexico and the Caribbean. This year, our travels took us to Viva Azteca in the gated Playa Car Community of Playa del Carmen. Please see my categorized review of the Wyndham Viva Azteca Playa Del Carmen.
Hotel Aesthetics: The hotel has a traditional Mexican feel to it. It has been recently updated but retains an open-air Mexican Charm and has a beautiful courtyard. If you are looking for an extremely modern, chic vibe, this place is not for you. If you are looking for a more traditional Mexican resort vibe, then this might be the place.
Rooms: We stayed in a basic garden-view room. The rooms are basic but clean, and I found the bed to be very comfortable.
Crowd and Vibe: The Viva brand of resorts (Especially the Azteca) is known for catering to European tourists. The vast majority of people here were European, with most being Italian. This is reflected in the quality of food and activities at this resort. So if you are looking for a quiet European atmosphere, this place would be a good choice.
Buffet Food: The food at this resort really was excellent. Likely the best food of any all-inclusive I've ever experienced. The quality of the buffet food was really good, especially when it came to traditional Italian and Mexican dishes. The pizza and pasta were so well done that it's easy to understand why so many Italians keep coming back here. The taco and other Mexican selections were also very well done with high-quality corn tortillas, salsas and authentic taco meats. On Mexican nights, they set up a taco station in the courtyard and make Tacos el Pastor, and on Italian nights, they use the same space to set up additional pasta stations. The buffet was always stocked with quality fruits, vegetables, desserts and a great selection of meat and fish options. There is also a 24/7 snack bar in the pool area with burgers, dogs, tacos, nachos, pizza and a few other dishes.
A La Cart Restaurants: The Asian restaurant was actually quite good. The sushi and appetizer options were very good. The best part of this place was the fried ice cream dessert. I'm not usually a sweet tooth person, but this was amazing. We also got to try the Mexican restaurant, which had really good Mexican food by all-inclusive standards and is set in a beautiful outdoor garden setting. We did not get to try the Italian à la carte as we simply ran out of nights.
Drinks: The resort has a multitude of drink options, but really nothing fancy (except NYE). The bar service was great, and they will make you anything you want, but it won't be made with top-shelf stuff. (They do have some top-shelf stuff, but it's only free for their timeshare club guests and is an upcharge for regular guests) There is a very nice bar in the main lobby and another by the pool
New Year's Eve: This resort did an amazing job with NYE. They had an option for a la carte dining, but as a party of 10 were given a reservation at the buffet for dinner. They really did well to make it a proper NYE feast with Lobster, sushi, shrimp, scallops, rib eye, and a wide assortment of artisanal pastas and other dishes.
They also set up a special bar in the courtyard with very top-shelf drinks for NYE, including high-end tequilas, scotch, vodka, etc.
The courtyard hosted an excellent NYE party with decorations, music and dancing well into the night.
Pool and Beach: The beach in this section of Playacar is absolutely gorgeous. White sand and blue water with a beautiful view of Cozumel and the cruiseports off in the distance. Shade and chairs are abundant, and finding chairs for our large group, even on New Year's week,k was never an issue. It should be noted that there is no beach bar or bar service at this resort or anywhere in Playacar.
We had no seaweed for our first 6 days, but we did encounter a fair bit on our last day. Usually, this time of year is pretty good for sargassum in this part of Mexico, but beach lovers may want to think differently for bookings from April to October because the Sargassum in recent years during those months can be quite extensive.
Activities and entertainment: The resort activity staff did really well to keep a full schedule of fun activities like games, contests, arts and crafts and themed parties by the pool and beach. The Viva app is very good at giving schedules for the many events and also for showing menus and options for the bars, restaurants and spa. There is also a small outdoor theatre with live shows nightly, and a sports bar at the sister resort down the street.
Playacar: This resort is located within a high-end resort residential and golf course community. No one gets in or out without going through a security checkpoint and showing credentials. It feels super safe to walk around Playacar. There is a small strip of shops, bars, restaurants and Starbucks just down the road. For golfers, the Hard Rock Riviera Maya golf course is right across the street. There is another much bigger Viva resort a few hundred yards down the street, which you are free to eat and drink at as an Azteca guest. (Guests of the Viva Maya may not enter the Azteca, though.)
Playa Del Carmen: The best part of staying in a place like Playa Del Carmen is that you really aren't stuck to just the resort. A 15-minute walk or short (but expensive) cab ride will get you right in the heart of Playa Del Carmen and 5th Avenue. Here you will find busy nightlife, local shops, high-end stores and a great many restaurants. Eating and drinking on 5th Ave in the heart of Playa can be quite expensive and “Americanized,” but if you walk a few blocks away from the Fat Tuesday’s and Senor Frogs of 5th Ave. You will find some amazing local street food and small restaurants. I highly recommend trying Tacos El Fogon, which has Michelin guide status and absolutely amazing and affordable food. I would highly recommend leaving the resort at least once to try the local food.
Overall, we really enjoyed this resort. It’s not the most fancy, chic place in Playa, but if you are looking for great food and a relaxed European vibe, this is a great place. In fact, we have already booked a different VIVA resort in the DR for next New Year’s because we enjoyed it so much.
via tripadvisor
juanmartinb73
Family · Jan 2026
10
Amazing
Liked:Amazing experience. Amazing hotel, the people working there were always very kind and respectful. I wanna highlight the work of Oscar, the manager. It was very respectful and give us a very warm welcoming.
Definitely we are coming back!
via tripadvisor
daisyb969
Couples · Jan 2026
10
The best resort
Liked:This family resort is all you need to have the best vacation in the paradise . The food is absolutely delicious, the beach is amazing and the stuff is so friendly and welcoming. I want to thank to Karin and Karla for being such a wonderful to us and making sure we having the best time and everything we need on our family vacation. Thank you so much and love you . Viva La Mexico until next time :)
