
Playa del Carmen · MX

Playa del Carmen · MX
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
4-Star Hotel
Amenities
Proposal/romance packages available, Free WiFi, 24-hour front desk, Terrace, Luggage storage, Concierge service
Location
Playa del Carmen, MX
Recreational Amenities
Enjoy the outdoor pool and rooftop terrace at The Carmen Hotel.
Dining and Drinks
Indulge in meals at the hotel's restaurant, sip drinks at the bar/lounge, or relax at the poolside bar.
Convenience and Comfort
Benefit from features like a 24-hour front desk, luggage storage, and an elevator at this beachfront hotel.
Book your stay at The Carmen Hotel - Ocean Front today to experience beachfront luxury in Playa del Carmen!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Guests under 18 years old are not permitted at this adults-only property. </li><li>Construction is underway at a neighboring building and there may be noise disturbance from the construction work. </li><li>Guests can access their rooms with a mobile device.</li> </ul>
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Guest Reviews
Excellent
128 reviews
Highlights
Could Improve
Some guests reported unclean rooms and maintenance issues.
Mixed sentiments; some staff were praised, while others were reported as rude.
The location received consistent positive remarks for convenience.
Rooms are nice but showing signs of age with some maintenance needed.
The rooftop pool and bar received positive feedback; overall amenities are satisfactory.
Guests felt it was worth the price for the location.
Food options received mixed reviews, with some discontent expressed.
Overall a pleasant stay with significant strengths but some notable drawbacks.