Playa del Carmen · mx
Serenity Hotel Boutique By Alsol
8.4
Excellent49 reviews
SERENITY HOTEL BOUTIQUE BY ALSOL
Playa del Carmen · mx
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning
Location
Playa del Carmen, mx
Luxurious Accommodation
Serenity Grand Suites Hotel Boutique in Playa del Carmen offers 5-star luxury with air-conditioned rooms, free WiFi, and private parking. Each room features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even include a kitchen for added convenience.
Exceptional Services
Guests can enjoy a 24-hour front desk, concierge service, and currency exchange. The hotel also provides room service and a delicious à la carte or American breakfast. With a restaurant offering Mexican cuisine and special dietary options, your culinary desires are sure to be satisfied.
Prime Location
Perfectly located near Playa del Carmen Beach and other popular attractions, Serenity Grand Suites Hotel Boutique is the ideal choice for travelers. Plus, with a paid airport shuttle service, your journey to and from the airport is made effortless.
Book your stay at Serenity Grand Suites Hotel Boutique for a truly unforgettable experience.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Excellent
49 reviews
Highlights
Could Improve
Several reviews mentioned cleanliness, but some noted issues like stains and water problems.
Most reviews praised the helpfulness and friendliness of the staff.
Multiple reviews highlighted the excellent location near attractions.
Rooms were generally described as comfortable, though some had issues like noise and cold water.
Amenities received praise, but some guests mentioned missing features like a gym.
Some reviews felt the price did not match the quality received, particularly for 5-star expectations.
Breakfast options were criticized for being too limited.
Overall experiences were mostly positive despite some specific complaints.
Alessio
Solo Traveller · Mar 2026
All great, recommend!
via Nuitee
Kimberly
Couple · Feb 2026
via Nuitee
Roberta
Family With Children · Jan 2026
Cold shower risk
via Nuitee
Maria
Couple · Jan 2026
If you like cold showers this is the place to stay!
via Nuitee
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