Name: Serenity Hotel Boutique by Alsol
Address: Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720, Playa del Carmen, 77720
Telephone: 52-1-9841076620
Rating: 9

Serenity Hotel Boutique by Alsol, Playa del Carmen | Member Rates | Dyme

Self parking (surcharge)Wheelchair-accessible on-site restaurantPool umbrellasPool sun loungersSnack bar/deliConcierge service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Terrace, Luggage storage, Designated smoking area, Concierge service, Elevator, Breakfast available (surcharge)

Location

Playa del Carmen, MX

Experience a tranquil getaway at Serenity Hotel Boutique by Alsol, the perfect retreat nestled in the heart of Playa del Carmen.

Recreation Amenities

Dive into relaxation at our stunning outdoor pool or soak up the breathtaking views from our rooftop terrace, ideal for unwinding under the sun.

Gourmet Dining

Savor culinary delights at our on-site restaurant or indulge in room service for a cozy night in. Our bar and poolside lounge are perfect for enjoying your favorite drinks while mingling.

Comfort & Connectivity

Stay in one of our stylish 30 air-conditioned rooms, equipped with modern amenities like iPod docking stations and LCD televisions. Complimentary bottled water and reliable Wi-Fi keep you refreshed and connected throughout your stay.

Don't miss out on an unforgettable experience—book your stay at Serenity Hotel Boutique by Alsol today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

107 reviews

Highlights

+Great location
+Comfortable stay

Could Improve

–Poor customer service
–Construction noise

Cleanliness8.5

Some concerns about staff presence at amenities and restaurant service.

Service8.5

Customer service was reported as poor due to ignored requests and misleading information.

Location9.5

Great location close to 5th Ave, offering a quiet and comfortable environment.

Room Quality9.5

The room provided comfort, contributing positively to the stay.

Amenities9.0

Amenities showed potential, but some issues with staff availability.

Value for Money9.0

Good value during the stay despite certain service issues.

Food and Beverage8.5

Miscommunication about breakfast inclusion affected overall satisfaction.

Overall Experience9.5

Despite some service setbacks, a good overall experience with willingness to return.

Location

How to Find Us

Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

Playa del Carmen · MX

52-1-9841076620

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 7:00 PM.</li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

Explore More