Playa del Carmen · MX

Sandos Playacar All Inclusive

Name: Sandos Playacar All Inclusive
Address: Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, MX 77710

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, MX

Private Beach Paradise

Nestled on an 800-meter private beach, Sandos Playacar Beach Resort offers a tropical escape with 4 pools, a kids and teen club, and a 9-hole mini golf course.

Luxurious Accommodations

Indulge in spacious rooms adorned in vibrant tropical hues, each equipped with a plasma TV, a stocked minibar, and a private balcony. Work desks, safes, and modern amenities ensure a comfortable stay.

Endless Activities and Dining

From tennis courts and a gym to snorkeling and bike tours, the resort provides a plethora of activities. Delight in diverse dining options, including Italian buffets, gourmet steakhouses, and oceanfront bars.

Book now to experience the ultimate beachfront getaway at Sandos Playacar Beach Resort!

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Location

How to Find Us

Paseo Xaman-Ha Manzana 1 Lote 1

Playa del Carmen · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation. An environment fee of MXN 85 per night is not included and must be paid at check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Playa del Carmen · MX

Sandos Playacar All Inclusive

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, MX

Private Beach Paradise

Nestled on an 800-meter private beach, Sandos Playacar Beach Resort offers a tropical escape with 4 pools, a kids and teen club, and a 9-hole mini golf course.

Luxurious Accommodations

Endless Activities and Dining

Book now to experience the ultimate beachfront getaway at Sandos Playacar Beach Resort!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.5

Very Good

363 reviews

Highlights

+Well located
+Helpful staff

Could Improve

–Overpriced
–Food quality issues

Cleanliness7.8

Overall clean, but some issues mentioned with room maintenance.

Service8.8

Staff at restaurants and bars were extremely amazing and helpful.

Location8.8

Well located, great ease of access.

Room Quality6.8

Rooms were outdated for the price paid and had issues with air conditioning and phone service.

Amenities7.3

Some amenities like room service were lacking.

Value for Money6.2

Overpriced for the quality of room and service received.

Food and Beverage6.3

Food quality was subpar and led to food poisoning.

Overall Experience7.3

Mixed experiences with staff but overall dissatisfaction with services provided.

William

Family With Children · Aug 2026

Not satisfactory stay

Liked:Size of the room

Disliked:Long waiting to use the internal transport, No restaurants availables for reservations, we begg to find an opening in the restaurant and the food was not as good. I will not stay in this hotel again, I would not recomended this option to anyone.

via Nuitee

Moh Nassrat

Solo Traveller · Jun 2026

A great escape

Liked:The staff, food, entertainment, beach, restaurants, spa .... All great

Disliked:A lot of mosquitos 😄 subject to the green nature of the whole place The rooms need immediate renovations

via Nuitee

John

Couple · Mar 2026

Very good

Liked:Great hotel, very clean and comfortable. Would recommend.

via Nuitee

Mohamed

Family With Children · Jan 2026

Gorgeous Beach - Horrendous Check-in Process

Liked:The best thing about Sandos is its beach. Without a doubt one of the best beaches in Playacar area. Staff is hit or miss, and need a bit more training in hospitality. Food is good, buffet has a wide variety of options and it is decent. Our kids enjoy the pools.

Disliked:The check-in and check out experiences are some of the worst I have experienced in all my travel. First of all, expect to wait a long time, and I mean a long time. We waited in line at check-in longer than we waited in line at Mexican passport border control. Once you check-in, you are approached by a member of the staff, who will try to tell you all about the facilities and try to sell you up on some hotel tour in exchange for a massage. This would have been perfectly fine if we did not wait for 45 mins to check-in, with two kids starving and tired. After the check-in, no one shows your room, gives you a ride to your room or anything of that sort. You will need to figure it out on your own, and wait for your luggage another hour or so to make it to your room. I literally had to trek back and forth between our room and the front desk to check on the status of the luggage THREE TIMES, because no one answers the front desk phone. We called them from our room repeatedly at different times, AND NO ONE answers the phone (Hope no one ever has an emergency in their room). I have never ever seen that before with any other hotel in the world. Maybe it is an issue with training or lack of adequate staffing, but it was aggravating. The rest of stay was enjoyable due to the superb beach and adequate facilities. If you can get past the front desk experience, you are lucky and you will enjoy your stay. Then comes check-out time, it is again the same calvary. we left our towel cards in the room, the receptionist insisted that we trek back to our room to get them. I simply refused and she went back to ask her manager who agreed to let us check-out. Sandos can be a wonderful resort if it manages to work out its front desk-issues (check-in/check-out). Tip: make sure to book reservations at the different restaurants ahead of time, which were all unavailable at the time of our check-in. But you will need their APP to reserve, which you cannot have access to until you check-in!

via Nuitee

Location

How to Find Us

Paseo Xaman-Ha Manzana 1 Lote 1

Playa del Carmen · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.