Name: Sahara Hotel
Address: Av. 15 Calle 8, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-984-8732236
Rating: 7.4

Free WiFiWheelchair accessible parkingParking (limited spaces)Self parking (surcharge)Covered parkingWheelchair-accessible van parking

Check-in / Check-out

From 02:30 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

ATM/banking, Snorkeling nearby, Breakfast available (surcharge), Safe-deposit box at front desk, Use of nearby fitness center (discount), Tours/ticket assistance

Location

Playa del Carmen, MX

Casino and Recreational Amenities

Try your luck at the casino and enjoy the outdoor pool for a relaxing break.

Dining Options

Indulge in delicious meals at various dining establishments including two restaurants and a cozy coffee shop.

Convenient Features

Benefit from complimentary wired and wireless internet, 24-hour front desk, and options for airport and bus station shuttles.

To experience all these amenities and more, book your stay at Sahara Hotel in Playa del Carmen now.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

7.4

Very Good

117 reviews

Travel327332

Friends Getaway · Apr 2025

Sahara Hotel - A gret place to stay!

Liked:We spent January and February, 2025, at the Sahara Hotel in Playa del Carmen, Mexico. We had a wonderful time and the staff treated us like family. The location of the hotel is perfect - near numerous great restaurants, two blocks from 5th Avenue and three blocks from the beach. It has a great pool area on the roof. We highly recommend this place for your vacation or business travel!

via tripadvisor

Jaazmiinee

Friends Getaway · Feb 2025

Receptionist thanked

Liked:I stayed two nights on February 15, 2025 and we were served by a 𝙲𝚘𝚗𝚌𝚒𝚎𝚛𝚐𝚎 in the afternoon until I had to contact him. again in the morning to change rooms. This time it was a very despotic, rude and careless-looking lady who assisted me at reception. He handed me the key and said, “I don't have time to wait for you until you're ready,” and he threw it at me. I mentioned the situation to her supervisor, apparently she agrees with this mistreatment of clients, she didn't say anything at all, the girl before I left the hotel yelled at me "I'll take your photo" in front of her supervisor, terrible service. 🚩🚩🚩🚩 If you want to be treated the same on your vacation... it is the ideal place

via tripadvisor

hankE1878JRsd

Family · Aug 2023

HORRIFIC EXPERIENCE FROM START TO FINISH

Liked:Terrible experience to say the least. First of all the ac wasn’t working in two of our rooms and they wouldn’t give us another room or attempt to fix it. Now the bed sheets were stained and dirty with a very outdated room with a hard mattress. The restrooms looked as if they’ve never cleaned them toilet seat was yellow mirrors were dirty, shower floors were dirty and worst part was the shower head had green/black mold on it. We didn’t last more than a couple hours there due to how unbearable it was. Then to make it worse the lady at the front desk took us saying we wanted to leave and get a refund personal and didn’t want to speak with us no more. Very unprofessional place HIGHLY DO NOT RECOMMEND!!!!!

via tripadvisor

Help_me_find_cool

NONE · May 2022

Not great

Liked:Not great, not absolutely horrific, there is definitly better places to stay in playa. Especially for that price. We got "upgraded" to another room in the building next door, not really sure it was an upgrade. My room was filthy. The sheets appared to be washed, but not enough to get the stains off. We had 3 rooms, in one of the rooms, the fan was not working. Had to help it by hand to get the fan to start spinning. When the fan finnaly was spinning, it sounded like a tortured cat, so we had to turn it off. The controller for the aircontiontion was also not working in one room, had to take the batteries in and out of the controller to make it work. Could have booked a super nice hotel for only 30$ extra, but i didnt think a 3 star hotel would be this bad. Nice and friendly staff, but horrible maintanace and cleaning. Also, we booked with breakfast, but they insisted we booked without breakfast. Did not care to argue with them at the time.

via tripadvisor

Location

How to Find Us

Av. 15 Calle 8, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-984-8732236

Policies

Good to Know

Check-in & Check-out

Check-in from 02:30 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 10:00 AM to 8:00 PM.
Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
A car is not required for transportation to and from this property.
Parking height restrictions apply.
Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
A deposit may be required at the property.

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