Name: Riu Palace Mexico - Adults Only - All Inclusive
Address: Avda. Xaman-Ha, Manzana 3 Lote 4, Condominio Playacar, Playa del Carmen, 77710
Rating: 9

Riu Palace Mexico - Adults Only - All Inclusive, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Accommodation

Indulge in air-conditioned rooms equipped with modern amenities like a coffee machine, minibar, and a flat-screen TV. Enjoy the comfort of a private bathroom, balcony, and cozy bed linen during your stay at Riu Palace Mexico - All Inclusive.

Exciting Activities

From a refreshing swim in the outdoor pool to a challenging game of tennis, there's never a dull moment at our 5-star hotel. Let the entertainment staff keep you engaged or unwind in the hot tub after a day of adventure.

Family-Friendly Features

With a kids' club, children's playground, and room service, our property is perfect for families looking for a fun-filled vacation. Explore the area with free bikes or relax while the little ones are entertained.

Experience luxury, fun, and relaxation all in one place at Riu Palace Mexico - All Inclusive. Book now for an unforgettable getaway!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

361 reviews

Highlights

+Exceptional service
+High-quality food

Could Improve

–Need for room repairs
–Lack of washrooms in certain areas

Cleanliness8.2

The rooms were kept mostly clean by staff like Amanda, but renovations are needed.

Service9.7

The service was exceptional; staff were friendly, attentive, and made guests feel welcomed.

Location9.2

Convenient location with easy access to activities and beautiful surroundings.

Room Quality8.2

The room was a good size but in need of repairs; renovations expected soon.

Amenities9.2

Good selection of activities, pools, and great lobby decorations.

Value for Money9.2

Overall value is high given the quality of service and amenities.

Food and Beverage9.2

Food quality was exceptional, with a great variety available at the buffet and restaurants.

Overall Experience9.2

Fantastic stay despite initial travel delays; overall very satisfied.

Aldo

Couple · Apr 2026

Liked:The beach The amenities The location near playa del Carmen and inside of playacar

Disliked:The menu of the restaurants The decoration of the hotel

via Nuitee

FlanniganF

Couples · Mar 2026

Paradise

Liked:As frequently returning guests at this fabulous hotel,each time our stay gets better & better. From the moment you step into the vast lobby & see those amazing iconic 3 chandeliers, our smiles returned from a tiring 24 hrs plus of travelling from the UK,to being checked in by Alicia ( same as last year). We were given a fabulous room (2128) from which we were fortunate to see a troop of 30 plus cotamundi one night & many a roaming agouti about. We were fortunate to see a howler monkey too. Our room was perfectly appointed,spotlessly clean ( thank you Amanda for our towel creations), beds & pillows were so comfortable. The food as always is extremely good & the hardest thing you have to do is choose what you want from the vast array of cuisines each morning,lunchtime & evening.There are 5 themed restaurants if you want a more formal experience, however the Don Julien was perfectly for us. ( Thank you Edward,our charming waitress,who has been there many years) After our evening meal we finished our night with drinks in the lobby bar listening to the accomplished pianist Fellipe. We noticed that for the more youthful guests, there was more active nightly entertainment advertised. The managerial staff were always walking around & interacting with the guests each day. This gives this hotel a more personal experience for the guests. We are beach lovers, here,there has never been an issue of getting a sun bed,there are lots, just choose where you want to relax. Under the palm trees is idyllic. The location of this hotel is perfect. A leisurely stroll ( about 45 mins for us) through a tree lined avenue of amazing mini mansion homes, will take you to Playa del Carmen,a shoppers delight, we sit & people watch whilst having drinks. It's all safe too. We felt safer here than back home. If you have the time try & go to the Cirque du Soleil show, Joya, the food & show are amazing. There are refurbishing plans from May to September this year so the hotel will be closed. A perfect holiday,14 nights passed so quickly

via tripadvisor

Applewood007

Couples · Mar 2026

Now double standards,Americans only

Liked:Hotel is in the right palace after 33 times why would I return answer the staff . But this time via TUI I have book for November expecting the same hotel and no indication from TUI when I booked is that the hotel is going to be closed for 3 months June July August for refurbishment that will be nice . BUT only finding out on RIU site that they are introducing an elite section to the hotel. This I do not like as when I book in to a hotel I would like to be treated the same as all the guests now there will be double standards. If I had known I would not have book this hotel, the situation will be you can’t go here you can’t go there you can only eat here. When I made contact with TUI and ask if I may upgrade the answer I got was NO ,it seems the elite section is only for Americans. Plus in this hotel there is not enough pool space to split the pools for double standards. This is going to be uncomfortable and it was to be special for my wife’s 70th birthday. TUI says you booked can’t do anything about it. The minimum I would have liked the same room we had but that goes to an elite guest. Call TUI before booking hotel.

via tripadvisor

Juan

Couple · Mar 2026

Will not return or recommend facility.

Liked:Landscaping

Disliked:Outdated complex and furnishing. Hallways made you feel like you were in a prison scene of a movie. Lack of variety of food. No traditional mexican dishes at breakfast or dinner, very limited options.

via Nuitee

Location

How to Find Us

Avda. Xaman-Ha, Manzana 3 Lote 4, Condominio Playacar

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking 5 rooms or more, different policies and additional supplements may apply. Other charges can apply at the destination. The Environmental Sanitation Tax is to be paid at the front desk in Mexican pesos, at a rate of MXN $33.94 Per Room Per Night Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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