Name: Princess Family Club Riviera - All Inclusive
Address: Prolongación 5ta. Avenida, Mz 20, Lote 006, Playa del Carmen, 77710
Rating: 8.2

Princess Family Club Riviera - All Inclusive, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:30 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Air conditioning, Fitness center

Location

Playa del Carmen, mx

Luxurious Amenities and Activities

Family Club at Grand Riviera Princess offers a range of luxurious amenities and activities for guests to enjoy, including a spa, fitness centre, and water sports facilities. Indulge in relaxation or stay active during your stay.

Delicious Dining and Entertainment

Guests can delight in a meal at the on-site restaurant or unwind with a drink at the bar. With free WiFi available throughout the property, you can stay connected while enjoying your dining and entertainment experiences.

Comfortable Accommodations

Each room at Family Club at Grand Riviera Princess is thoughtfully equipped with a flat-screen TV, private bathroom, and a terrace or balcony in select rooms. Upgrade to a superior room for added luxury with a spa bath or hot tub for ultimate relaxation.

Book now to experience the perfect blend of luxury and comfort at Family Club at Grand Riviera Princess in Playa del Carmen.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.2

Excellent

245 reviews

Highlights

+Beautiful installations
+Good amenities for families

Could Improve

–Poor service attitudes
–Issues with cleanliness

Cleanliness6.6

Reported issues with the cleanliness of amenities like the pool and dining areas, which were described as gross and dirty.

Service8.6

Mixed feedback on service; while some enjoyed good service, others faced poor attitudes from staff.

Location8.1

Some guests noted location issues due to construction and seaweed by the beach, affecting the overall experience.

Room Quality9.1

Overall good quality noted with some amenities like swim-out pools for families.

Amenities9.6

Good variety of activities and excellent facilities for families, highly praised.

Value for Money8.0

Concerns about the quality of food in buffets and minimum value perceived due to some amenities being inaccessible.

Food and Beverage7.1

Mixed experiences; food quality in buffets was criticized while some restaurants were praised.

Overall Experience8.6

Overall enjoyable stay for many guests, but overshadowed by some major concerns.

JJayst

Family · Jun 2026

Kids Club Did Not Match Online Photos

Liked:My family and I booked this stay at the Family Club to celebrate several special occasions, including my niece’s 10th birthday, birthdays, and anniversaries, so we arrived excited and looking forward to a memorable experience together. This trip was especially meaningful because it was my niece’s 10th birthday. Before our trip, I showed her and our 3-year-old the photos of the resort and kids club several times so they could look forward to everything that was advertised. Because of that, the disappointment was even greater when what we found did not match what had been presented online. Unfortunately, our stay so far has been disappointing in a few important areas. Check-in was not as smooth as expected, and when we arrived, our room had only been prepared for 3 guests instead of 3 adults and 2 children. While this was eventually corrected, it was not fully resolved until day 3. Another major reason we chose this resort was the kids club and activities advertised online. We specifically wanted the children to enjoy those experiences. Upon arrival, we spent a good amount of time trying to locate the kids club shown in the online photos, but we could not find it. The following day, we explored again and found an area that was more like a large hut with toys, a very small indoor-style playground, and a small pool. This was a real disappointment for both the children and the adults, as it did not reflect what had been presented online. We asked staff about the photos and the amenities shown online, but no one was able to provide a clear explanation. For parents considering this property, I think it is important to be aware that, based on our experience, the kids club area did not match the expectations created by the online advertising. In addition, the beach has been filled with seaweed during our stay. I understand this may be a broader issue, and I also heard from other guests that it has been a problem in multiple areas. Still, it has affected the beach experience and is something future guests should be aware of. We are still trying to make the best of our trip and enjoy our family celebrations, but these issues have definitely affected our overall experience.

via tripadvisor

Kmaccabe

Friends Getaway · Jun 2026

Avoid this resort

Liked:Avoid this resort. What should have been a relaxing vacation turned into one of the most stressful travel experiences our group has ever had. The issues started immediately at check-in. We spent nearly four hours at the front desk trying to gain access to rooms that had already been reserved and paid for. Front desk staff members Kitzia and Erik were courteous and professional, but management repeatedly intervened and prevented a resolution. A manager named Eduardo instructed staff not to release our room despite a valid reservation. We were later informed that we would need to pay an additional 6,100 pesos to access accommodations we had already paid for. Even more concerning, we witnessed similar issues involving other guests. One family reported being charged a second time for children who had already been included on their reservation and then billed again as adults. During our stay, multiple members of our group became severely ill after eating at the resort. We spent nearly two full days confined to our rooms and bathrooms recovering. The resort also shut off water service to our room without notice and provided little communication regarding the outage. The beach situation was extremely misleading. The property advertises itself as a beachfront resort, but the beach was effectively unusable due to massive amounts of sargassum. Unlike neighboring resorts that actively removed and managed the seaweed, Grand Princess Riviera appeared to do little or nothing to address it. Guests are not warned before arrival or at check-in that the beach may be inaccessible. The odor from the decaying seaweed extends beyond the shoreline and into pool areas, significantly impacting the overall experience. Most disappointing was the lack of accountability from management. General Manager Pablo assured us that reservation issues would be resolved and that refunds would be processed. After making those commitments, he disappeared and never followed up. The next day, the reservations department refused to discuss the promised refund. Between the reservation issues, food poisoning, water outage, unusable beach, lack of communication, and poor management response, this was one of the most disappointing resort experiences we have encountered. There are many resorts in Riviera Maya. Based on our experience, I would strongly recommend looking elsewhere.

via tripadvisor

B9954YYluisc

Family · Feb 2026

The best resort in terms of family activities and customized services for kids.

Liked:I will start with the food and dining for kids. The pirate buffet for kids has the nicest and most helpful leader we have met in all our trips with our kids. Olga was incredibly helpful. As you can imagine, kids can walk around, request different dishes and drinks, while parents could be in desperate need of a strong cappuccino or even a cocktail. Olga is one of the nicest emplees who we have met in our dozens of resorts that we have visited with our kids. She has been accommodating and understanding of the needs of parents and kids. Her team was incredibly helpful in answering questions and it came from the leader of the pirate buffet restaurant. I really do not like it when in other resorts, my kids are walking between lines of adults desperate for all the good stuff. Kids deserve to be independent and get all types of options without crashing with adults or rushed employees carrying ten cocktails in other resorts. Breakfast, lunch and dinner deserve to be calm for parents, and Olga has been amazing at creating this kind professional welcome every time we go. Other than that, I have been 10 times in this resort, a couple of times in their large upscale competitors but keep coming back to Princess family club because my kids keep asking to go again. Moreover, the employees seem they love their job. I do not know how they created this culture in a resort, but no sad faces. I gave around 800 dollars in tips because we loved the service and calm environment that the employees create. Finally, the entertainment is the best by far in Playa del Carmen. It is a mix of cultural and historic elements mixed with modern nightlife. I have been travelling for 15 years constantly to all types of resorts, so I have seen the night entertainment everywhere. However, the princess is so much superior in terms of shows that kids can enjoy and be curious about the culture, the music, the traditions in Mexico. It is completely different to a band singing classic English songs, which I have seen many times in other places. There is real shows with actors for kids in a large auditorium. Finally, they do special events for kids such as the pirate and princess night full of games and outside bbq for kids.

via tripadvisor

W454SWsimond

Family · Jan 2026

Such a lovely family holiday

Liked:Apologies for adding a review so long after we visited! We stayed at the resort for 2 weeks arriving from the UK Our 1st impressions were very positive. We were pretty tired after traveling for 18 hours, however, the check-in process was an absolute breeze. We were greeted by Viridiana and she took care of everything, she even arranged for a bottle of sparkling wine to be brought to our room as it was our anniversary. I was a little anxious about the renovations that were going on but they did not impact the holiday at all. Entertainment was great, the food was very good and the staff were lovely. A big shout out to Viridiana for always having such a lovely smile and being so helpful throughout the entire holiday. Without question I would not hesitate to return

via tripadvisor

Location

How to Find Us

Prolongación 5ta. Avenida, Mz 20, Lote 006

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:30 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Up to two children from 3 to 12 years are charged 25% of the room stay per night when using existing beds. There is no capacity for extra beds in the room. Please take note that we have a Municipality Tax of 1st guest: $35 MXN per room per night, 2nd guest $23.46 MXN per room per night, 3rd guest $17.60 MXN per room per night for all the bookings. This Tax will be paid directly at the property at the check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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