Name: Papagayo Hotel Boutique
Address: Avenida 15 norte entre calles 4 y 6 #154 Colonia Centro, Playa del Carmen, 77710
Rating: 6.3

Front desk (limited hours)Free wired internetAirport transportation - pickup (surcharge)Airport transportation - drop-off (surcharge)Internet accessHousekeeping on request

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Front desk (limited hours), Free wired internet, Airport transportation - pickup (surcharge), Airport transportation - drop-off (surcharge), Internet access, Housekeeping on request

Location

Playa del Carmen, mx

Luxurious Accommodation

Papagayo Hotel Boutique, a 5-star hotel in Playa del Carmen, offers air-conditioned rooms with modern amenities like flat-screen TVs and private bathrooms. Some rooms even feature fully equipped kitchens for added convenience.

Convenient Location

Centrally located just 400 meters from Playa del Carmen Beach, this hotel is perfect for beach lovers and those wanting to explore the city. Nearby attractions include Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Exceptional Service

The hotel provides a tour desk, luggage storage, and a shared lounge for guests' comfort. The multilingual staff at the reception are always available to assist you during your stay.

Book your stay at Papagayo Hotel Boutique for a luxurious and convenient experience in Playa del Carmen!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

6.3

Good

106 reviews

728terencee

Solo Travel · Feb 2024

Dumpy place

Liked:Absolutely terrible. Dumpy place in sketchy part of town, nowhere near the beach that is advertised. Loud guests kept me up all night, then management refused to refund my money when I checked out. English not spoken. Steer clear of this place.

via tripadvisor

AquaIsland

Solo Travel · Feb 2024

BAD MANAGEMENT, TERRIBLE SERVICE. They speak ONLY Spanish

Liked:Very unfriendly receptionists with a BAD ATTITUDE. The room wasn't cleaned daily until about 4:00 p.m. On 2 consecutive days, they took away the used bath towel and did not replace it with a clean one. When I asked for one, they said they didn't have any clean towels and brought me one at 7:00 p.m. They put only 1 bath towel in the room for one person, NO HAND TOWEL, and a thin cut-off rag from a bigger towel which was supposed to be a foot towel. I asked for a 2nd towel since there was no hand towel and they refused to give me one, while I was paying full price for a room with 2 double beds. One day, they did not refill the empty liquid soap after they finished cleaning the room. I went to the front desk and asked them to refill it. They said, "there is no more soap in the hotel today". I told them this is a basic amenity all hotels have. They said it was Sunday and the shops were closed which was a lie. I never received a thank you from the front desk when I arrived nor when I left. They requested a $40.00 deposit for the safety box in the room or I couldn't get the key for it. They lights were extremely low (dim) and I couldn't even read in the room. The bathroom window was tiny and faced the hall of the hotel. The bathroom had no fan and there was MOLD around the bottom of the sink which looked disgusting. The bathroom had a stench emitted from the shower drain, the toilet and the sink. Nobody spoke a word of English. I had to ask for help with the TV each time I wanted to use it because I couldn't get any channels. ONly their handyman knows how it works. Everything on their website is a lie showing the big windows and the nice photos. Please see the photos I am including. I speak enough Spanish to communicate easily, but that didn't help. I asked for the manager but the manager was also one of the rude receptionists who was there from time to time. I felt mistreated and miserable in this hotel.

via tripadvisor

josepabloh908

Couples · May 2023

NOT recommended at all

Liked:Terrible costumer service at front desk form de older lady, smelly rooms, dirty bed sheets, and not enough water pressure in the shower, had to use water bottles to shower. Poor maintenance. The only good thing was the location and quietness. Its a few of blocks away from the 5th Ave. and it was really quite and calm at night.

via tripadvisor

beatrizm115

NONE · Mar 2022

No internet

Liked:Positive things about the hotel are its central location, the spacious room we got and the lovely dog at the reception. Towels were changed everyday. Very frustrating was the terrible wifi connection, impossible to work or even use the mobile phone. When asked, the receptionist told she could not do anything about it. We stayed there 4 days and none of the days the internet worked properly. The room was dark (window to the hallway, no window to the outside).

via tripadvisor

Location

How to Find Us

Avenida 15 norte entre calles 4 y 6 #154 Colonia Centro

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Property does not accept any credit or debit cards. A deposit may be required at the property.

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