Name: Moonshine Hotel
Address: 1a Av Nte Entre 12 y 16. Colonia Centro., Playa del Carmen, 77710
Rating: 8.6

Moonshine Hotel, Playa del Carmen | Member Rates | Dyme

Swimming poolPool sun loungersPool waterfallExercise/lap poolSpa tub (surcharge)Screens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, Room service, Terrace, Family rooms

Location

Playa del Carmen, mx

Convenient Location in Playa del Carmen

Situated in Playa del Carmen, Moonshine Hotel offers air-conditioned rooms, an outdoor pool, free WiFi, and a charming garden. Enjoy the convenience of room service and a 24-hour front desk during your stay.

Comfortable Rooms with Modern Amenities

Relax in rooms equipped with a flat-screen TV, cable channels, and a safety deposit box. Some units feature a terrace with city views, and selected rooms even include a kitchen with a minibar. The private bathrooms come with showers and complimentary toiletries.

Nearby Attractions and Airport Shuttle Service

Explore Playa del Carmen Beach, Playacar Beach, and ADO International Bus Station, all located close to Moonshine Hotel. For convenience, the property offers a paid airport shuttle service to Cozumel International Airport, just 35 km away.

Ready to experience comfort and convenience at Moonshine Hotel? Book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

421 reviews

Highlights

+Good location
+Friendly staff

Could Improve

–Poor cleanliness
–Noisy environment

Cleanliness7.8

Multiple reviews indicated low cleanliness, with mentions of hair in bathrooms and wet clothes due to humidity.

Service9.3

Service was generally described as friendly and accommodating despite some negative feedback.

Location9.3

The hotel's location near the beach and entertainment was praised by multiple reviewers.

Room Quality7.3

Rooms were generally considered old and in poor condition with low comfort levels.

Amenities8.8

Amenities were acceptable, though some would have preferred more options.

Value for Money8.7

Considering the price, guests felt the deal was reasonable, despite some issues.

Food and Beverage8.8

Food and beverage services were not explicitly reviewed, thus standard quality for this hotel tier.

Overall Experience8.9

Overall experience varied; some guests enjoyed their stay while others faced significant issues.

Jose Luis

Solo Traveller · Apr 2026

Perfect location

Liked:Very good location, the room was clean, the staff was friendly too was a good experience staying there.

Disliked:Perfect hotel if your purpose is to be close to the bars and spend time with your friends ( can be loud due to the location )

via Nuitee

Laketch

Solo Traveller · Apr 2026

Front desk guy, Jose, promised to change my room, but never did. The cleaning ladies did a great job

Liked:Clean linen & towels Room service folks very pleasant

Disliked:No microwave, no coffee machine in room 19. Basically, the kitchenette had one raggedy stove hooked to a propane cylinder in the room! That must be a Mexican kitchen. Dirty sink. The bathroom roof had mold growing on it and the window couldn’t be closed and lacked a screen. Window in the room lacked screen. Insects/ mosquitoes came in freely. Very steep high stairs to climb up with luggage. Non refundable so I had to stay till the end. The music outside stayed till 4 am. You sleep only during the day.

via Nuitee

Berenice

Solo Traveller · Mar 2026

Liked:Was clean

Disliked:Close to night club so super noise

via Nuitee

Laketch

Solo Traveller · Mar 2026

Liked:availability of room service everday cleaning crew very pleasant clean linen and towels, and toilet necessities

Disliked:Run down fridge and the long high stairs to get to your room. Taking shower was not easy, either too hot or cold. You could hear the high pressure in the pipes .....

via Nuitee

Location

How to Find Us

1a Av Nte Entre 12 y 16. Colonia Centro.

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note: this property is on the heart of the nightlife, noise could be expected at nights. Some quiet rooms are available upon request, depending on availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

421 reviews

Highlights

+Good location
+Friendly staff

Could Improve

–Poor cleanliness
–Noisy environment

Cleanliness7.8

Multiple reviews indicated low cleanliness, with mentions of hair in bathrooms and wet clothes due to humidity.

Service9.3

Service was generally described as friendly and accommodating despite some negative feedback.

Location9.3

The hotel's location near the beach and entertainment was praised by multiple reviewers.

Room Quality7.3

Rooms were generally considered old and in poor condition with low comfort levels.

Amenities8.8

Amenities were acceptable, though some would have preferred more options.

Value for Money8.7

Considering the price, guests felt the deal was reasonable, despite some issues.

Food and Beverage8.8

Food and beverage services were not explicitly reviewed, thus standard quality for this hotel tier.

Overall Experience8.9

Overall experience varied; some guests enjoyed their stay while others faced significant issues.

Jose Luis

Solo Traveller · Apr 2026

Perfect location

Liked:Very good location, the room was clean, the staff was friendly too was a good experience staying there.

Disliked:Perfect hotel if your purpose is to be close to the bars and spend time with your friends ( can be loud due to the location )

via Nuitee

Laketch

Solo Traveller · Apr 2026

Front desk guy, Jose, promised to change my room, but never did. The cleaning ladies did a great job

Liked:Clean linen & towels Room service folks very pleasant

via Nuitee

Berenice

Solo Traveller · Mar 2026

Liked:Was clean

Disliked:Close to night club so super noise

via Nuitee

Laketch

Solo Traveller · Mar 2026

Liked:availability of room service everday cleaning crew very pleasant clean linen and towels, and toilet necessities

Disliked:Run down fridge and the long high stairs to get to your room. Taking shower was not easy, either too hot or cold. You could hear the high pressure in the pipes .....

via Nuitee