Name: Magic Blue Spa Boutique Hotel Adults Only
Address: 10th Avenue, between 10th and 12th Street, Playa del Carmen, 77710
Rating: 8.4

Magic Blue Spa Boutique Hotel Adults Only, Playa del Carmen | Member Rates | Dyme

ParkingRestaurantFree pool cabanasExercise/lap poolSwimming poolHealth or beauty spa nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Front desk (limited hours), Express check-in, Free wired internet, Snack bar/deli, Golfing on site, Scuba diving on site

Location

Playa del Carmen, mx

Luxurious Adult-Only Oasis in Playa del Carmen

Prime Location: Situated in the heart of Playa del Carmen, just steps away from the vibrant 5th Avenue and a few blocks from the stunning beach and exclusive beach clubs.

Relaxation and Pampering: Enjoy the outdoor pool, hot tub, and pool snack-bar with sun lounge beds for ultimate relaxation. Indulge in the brand new spa's hydrotherapy facilities, various massages, and treatments. Unwind in the relaxing area for outdoor romantic massages.

Exceptional Services: Experience the Pool Butler, dedicated Experience team, complimentary Wi-Fi, and savor delectable Brazilian Rodizio style cuisine at the on-site restaurant.

Experience luxury and relaxation at Magic Blue Spa Boutique Hotel - book your stay now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.4

Excellent

1,552 reviews

Highlights

+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Inconsistent service from some staff
–Breakfast variety needs improvement

Cleanliness8.4

Most reviews highlighted good cleanliness, with minor issues reported.

Service8.6

Staff were generally described as friendly and accommodating, with some exceptions.

Location8.8

Many guests praised the great central location and convenience.

Room Quality8.3

Rooms were generally comfortable, though some had minor accessibility issues.

Amenities8.1

Amenities received mixed reviews, with some improvements suggested.

Value for Money8.5

Overall perceived as good value considering the location.

Food and Beverage8.0

Breakfast options received varied reviews, with significant room for improvement.

Overall Experience8.4

Positive experiences reported overall despite some areas needing attention.

Ekaterina

Solo Traveller · Jun 2026

TERRIBLE STAFF! AVoid this hotel

Disliked:Avoid this hotel at all costs , staff is absolutely terrible. I was never kicked out of the hotel after my check out time , even I had to wait for my next check in till 2pm. Manager was rude and she told me I have 5 minutes to leave even I was in a Wed bathing suit and just ordered a drink at the bar. On top of this embarrassing drama they made me pay for drinks I didn’t even finish. Not working wifi is a big issue as well as I could not work for two days. Worst experience I had in México and I ve been living here for two years

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Phillip

Couple · Jun 2026

We had an amazing time I definitely recommend the place!

Liked:Location is perfect. Close to the busy street with restaurants shops and bar. Also the ADO bus location are super close. At the same time the place itself is quite and relaxing. Beautiful pool as well.

Disliked:The wellness is way too overpriced.

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Nix08

Solo Traveller · May 2026

Nice Hotel but creepy doorman.

Liked:I booked a 5-night stay in a king room. The room itself was spacious, clean, and comfortable, with a beautiful king-size bed. The facilities were also lovely, the pool, beach chairs, and bar area were all great, and the location was excellent. Everything was within walking distance, including the beach, restaurants, and other amenities. Housekeeping also did a consistently good job keeping the room clean throughout my stay.

Disliked:One downside was the noise. My window faced the street, and there was quite a lot of traffic noise, along with loud music at times. Also, I had put out the 'do not disturb' sign out on a few different occasions but it flew of the door so I ended up been disturbed, once I was woken up 😭 Unfortunately, what really impacted my experience was an uncomfortable interaction during check-in. After a smooth and efficient check-in process with the receptionist, another staff member named Manuel escorted me to my room and showed me the hotel facilities along the way, which I appreciated. However, once we arrived at the room and the door shut behind us, I immediately felt uncomfortable being alone with him in the space. What also made the interaction feel unnecessary was that I had carried my own bags to the room, so there was no real reason for him to remain inside after showing me where everything was. After pointing out the minibar and room features, he asked if I had a long flight and then reached out to massage my shoulders. I awkwardly shifted away, but the interaction continued with small talk, followed by a high five and then an awkward attempt to hug me. At that point, I just wanted the interaction to end, and thankfully he left shortly after. I have travelled extensively around the world and within Mexico and have never experienced anything like this from hotel staff. It felt unprofessional and inappropriate, and it unfortunately overshadowed what otherwise could have been a positive stay. I avoided contact with him for the remainder of my trip. While the hotel itself has many positives, this experience left me uneasy and makes it difficult for me to fully recommend the property.

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Alex

Extended Group · May 2026

Unpleasant Stay: Rude Staff and Poor Room Conditions

Liked:not much

Disliked:Our stay at Magic Blue Spa Boutique Hotel ended with a very unpleasant and humiliating experience. At check-out, the staff accused us of stealing a towel that we did not take. We explained multiple times that one towel was hanging after use and the second remained folded on the shelf, but nobody was willing to listen. For nearly an hour, the staff treated us in a rude, aggressive, and disrespectful way. They threatened to call the police, refused to let us speak with the manager or cleaning staff, raised their voices at us, and made us feel extremely uncomfortable and humiliated. We even offered to open our suitcases to prove we had taken nothing. The attitude we received felt hostile and discriminatory. Unfortunately, this was not the only issue during our stay. The shower had very weak water pressure, there were ants and many mosquitoes in the room, and the breakfast was disappointing with very limited fruits and vegetables. In addition, the night security guard behaved in an inappropriate and unprofessional way toward female guests, trying to hug girls and insisting on accompanying them to their rooms. Very disappointing experience — we would not recommend this hotel.

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Location

How to Find Us

10th Avenue, between 10th and 12th Street

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Special Promotion: Spa Credit of $37.50 USD per guest/per stay. All spa services have to be booked previously and are subject to availability. Rates with spa access include 30 minutes to hydrotherapy area for each guest per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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