Name: Illusion Xpress (Attraction Hotel Deluxe)
Address: Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-9985590266
Rating: 7.6

Illusion Xpress (Attraction Hotel Deluxe), Playa del Carmen | Member Rates | Dyme

Free WiFiPool sun loungersSnack bar/deliConcierge serviceFree breakfastFree beach club nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Free breakfast, Free beach club nearby, Free WiFi, 24-hour front desk, Terrace, Luggage storage

Location

Playa del Carmen, MX

Experience the perfect getaway at Illusion Xpress (Attraction Hotel Deluxe), where contemporary comfort meets vibrant surroundings.

Unwind in Style

Dive into relaxation with our stunning outdoor pool, or enjoy the breathtaking views from our terrace. Each air-conditioned room features modern amenities like minibars and rainfall showerheads for a truly luxurious experience.

Convenience at Your Fingertips

Stay connected with complimentary wireless internet throughout the hotel. Our 24-hour front desk and concierge services ensure your every need is met, whether it's booking local activities or securing your luggage.

Savor Delicious Offerings

Start your day right with a complimentary continental breakfast served daily from 8:30 AM to noon. Don’t miss our snack bar/deli for delicious bites that will keep you energized during your adventures.

Discover the allure of Playa del Carmen; book your stay at Illusion Xpress today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

491 reviews

Highlights

+Great service from staff
+Convenient location

Could Improve

–Cleanliness issues
–Poor food quality

Cleanliness6.9

Multiple reviews indicated issues with room cleanliness and facilities.

Service8.8

Positive mentions of staff friendliness, especially Samuel, despite some negative experiences.

Location8.9

Numerous reviews highlighted that the hotel's location is very convenient.

Room Quality6.3

Concerns were raised about the condition of the rooms and some unpleasant smells.

Amenities7.3

Amenities noted to be basic and some issues with cleanliness.

Value for Money7.8

Good price ratio mentioned, but several complaints about overall quality.

Food and Beverage6.9

Breakfast quality was criticized significantly across reviews.

Overall Experience7.9

Customer sentiments are mixed, ranging from very positive service experiences to significant complaints regarding cleanliness and food.

Claude

Solo Traveller · Apr 2026

Totally unacceptable. Ruined my vacation. Cannot recommend. In fact : AVOID this hotel.

Liked:There is nothing to like about that hotel. Deceptive advertising and Booking.com is doing nothing about it. This hotel bills itself on Booking.com as "Illusion Express Attraction Hotel Deluxe and a Four Star Hotel. It is nothing of that. I would not even give it one star.

Disliked:First, I noted on arrival the the property is for sale. There was a sign on the window to that effect. Hotel rooms have one window onto the hallway. No fire exit. To me, it is a fire trap. Entering the hotel, two employees at reception. Both from Argentina do not speak English or any other language apart from Spanish. I was shown my room. No lungage runner on the bed. Only one white bed sheet. Desk with no chair. Next morning, I woke up to cockroaches on the floor and no hot water to shaver or shower. Went to the front desk to report. They called maintenance and said they would come later in the day. Then breakfast. Served from the reception area in a box. I was told to go eat at the bar. Five stools all occupied. I had meager sandwich while standing in the bar area. This is total deceptive advertising on the part of Booking.com. This hotel is nothing of a four star deluxe hotel. I would not even give them one star.

via Nuitee

David

Couple · Apr 2026

Nice room , nice staff , Hotel was for sale , so they didn’t care

Liked:Rooms & staff

Disliked:Pool not clean. Full of chips & empty beer cans , the breakfast was poor basically non existence

via Nuitee

Gerardo

Couple · Mar 2026

Worst experience ever

Liked:Maybe I can only say that the location was good.

Disliked:The water they are using is from the sea. It is salty and sometimes some sand comes out of it. The staff is the worst. The “breakfast” ( that is not a real breakfast) is advertised to be at 8am and they are actually giving it at 8:30. They don’t have enough breakfasts for everyone, it is supposed to be from 8 to 12 and once we arrived at 10 and there was nothing already. The breakfast was only fruit or a bread with ham

via Nuitee

LAURA

Couple · Mar 2026

Have stayed numerous times and the service is consistently good.

Liked:Love the location and cleanliness of this hotel in Playa del Carmen

via Nuitee

Location

How to Find Us

Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-9985590266

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 10:00 PM.</li> <li>One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>No pets and no service animals are allowed at this property. </li><li>Alcohol is not served at this property. </li><li>Cashless payment methods are available for all transactions.</li> </ul>

Explore More

Nearby Hotels

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only

9.3/ 10

★★★★★

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only

Carr. Chetumal - Puerto Juárez Km. 282

1,215 reviews

Hotel Xcaret Mexico All Parks All Fun Inclusive

9.0/ 10

★★★★★

Hotel Xcaret Mexico All Parks All Fun Inclusive

Carr. Chetumal - Puerto Juarez Km. 282

1,381 reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort

9.8/ 10

★★★★★

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Paseo Xaman Ha, Lt.1, Playacar

281 reviews

Grand Velas Riviera Maya - All Inclusive

9.6/ 10

★★★★★

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62

443 reviews

9.6/ 10

★★★★★

Banyan Tree Mayakoba

Carretera Federal Chetumal

396 reviews

Occidental at Xcaret Destination - All Inclusive

8.2/ 10

★★★★★

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282

2,313 reviews

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Guest Reviews

What Guests Say

7.6

Very Good

491 reviews

Highlights

+Great service from staff
+Convenient location

Could Improve

–Cleanliness issues
–Poor food quality

Cleanliness6.9

Multiple reviews indicated issues with room cleanliness and facilities.

Service8.8

Positive mentions of staff friendliness, especially Samuel, despite some negative experiences.

Location8.9

Numerous reviews highlighted that the hotel's location is very convenient.

Room Quality6.3

Concerns were raised about the condition of the rooms and some unpleasant smells.

Amenities7.3

Amenities noted to be basic and some issues with cleanliness.

Value for Money7.8

Good price ratio mentioned, but several complaints about overall quality.

Food and Beverage6.9

Breakfast quality was criticized significantly across reviews.

Overall Experience7.9

Customer sentiments are mixed, ranging from very positive service experiences to significant complaints regarding cleanliness and food.

Claude

Solo Traveller · Apr 2026

Totally unacceptable. Ruined my vacation. Cannot recommend. In fact : AVOID this hotel.

via Nuitee

David

Couple · Apr 2026

Nice room , nice staff , Hotel was for sale , so they didn’t care

Liked:Rooms & staff

Disliked:Pool not clean. Full of chips & empty beer cans , the breakfast was poor basically non existence

via Nuitee

Gerardo

Couple · Mar 2026

Worst experience ever

Liked:Maybe I can only say that the location was good.

via Nuitee

LAURA

Couple · Mar 2026

Have stayed numerous times and the service is consistently good.

Liked:Love the location and cleanliness of this hotel in Playa del Carmen

via Nuitee