Name: Iberostar Waves Quetzal - All Inclusive
Address: Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playa del Carmen, 77710

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Beachfront Accommodation

Experience 5-star luxury at Iberostar Quetzal in Playa del Carmen. Enjoy stunning sea views, a garden oasis, and top-notch amenities.

Endless Entertainment and Relaxation

Unwind by the outdoor pool, indulge in evening entertainment, or let the kids have a blast at the on-site club.

Multilingual Staff and Convenient Location

Feel at ease with our multilingual team ready to assist you. Located near Playacar Beach and major attractions, your dream vacation awaits.

Book now to secure your slice of paradise at Iberostar Quetzal!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

327 reviews

Jenna

Couple · Mar 2026

Liked:We had a great room with a jungle view, great location right on the beach, not too far from playa del carmen, walkable distance and good location for days out such as Xcaret, great range of restaurants and good food

Disliked:Nothing

via Nuitee

Family With Children · Jan 2026

Minor Tweaks in the All-Inclusive Policy...

Disliked:There was a small but surprisingly unnecessary issue with the in-room fridge. Normally it’s stocked with assorted canned drinks (cola, 7Up, mineral water, beer). Our fridge had no mineral water, so we requested restocking. Service arrived and brought one can of mineral water, insisting it had to replace another can from the fridge. The next day, the customer service manager explained this was due to a new policy: each room now gets only one can of drink, even for two adults at an all-inclusive resort. We were also told that many other guests had been raising the same issue at the front desk. If both guests prefer the same drink, the proposed solution was to remove a different drink entirely (e.g., no 7Up) so both could share the same one—essentially putting guests in the awkward position of needing a “preferred soft drink list” in case they’re asked. What started as a minor request turned into an unnecessary and puzzling waste of vacation time. For an all-inclusive resort, this policy feels oddly restrictive—following the same logic, one might wonder if the next policy will be one towel per room.

via Nuitee

Constança

Couple · Jan 2026

Beautiful hotel and great beach

Liked:The hotel is beautiful, full of wild life and it's always extremely clean (common areas, bedroom, beach ..). The breakfast buffet is also very complete and the beach and swimming areas are great (blue water, white sand. just great).

Disliked:A couple of things the hotel could get better at: - my room had an amazing view to the beach, however it was also in front of the next door's resort and their evening plans. We could hear the music from the other hotel in our room (with windows closed). It wasn't a problem for us as we don't mind the noise, but if you're a light sleeper this would have been a real issue. - at the beach, the sunbeds and really close to each other, so there's not place for a private conversation.

via Nuitee

Kurt

Solo Traveller · Oct 2025

Pool and beech with the price of admission!

Liked:The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach

Disliked:Buffet food good not spectacular. There were no offerings that were amazing. RIU always has a couple WOW options at the buffet. But it was satisfying

via Nuitee

Location

How to Find Us

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico. An environmental fee of 32.57 mxn per night per room must be paid upon check-in. The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions. Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel. Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation. Children policy: From 0 - 2.99 years: Baby From 3 - 12.99 years: Child paying child rate From 13 years old: Adult Rate Child Rates are available in the hotel reservations department. A partir del 1° de abril de 2026, será obligatorio presentar la CURP al momento del check-in para todos los huéspedes de nacionalidad mexicanaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Iberostar Waves Quetzal - All Inclusive, Playa del Carmen | Member Rates | Dyme

Guest Reviews

What Guests Say

9.0

Exceptional

327 reviews

Jenna

Couple · Mar 2026

Disliked:Nothing

via Nuitee

Family With Children · Jan 2026

Minor Tweaks in the All-Inclusive Policy...

via Nuitee

Constança

Couple · Jan 2026

Beautiful hotel and great beach

via Nuitee

Kurt

Solo Traveller · Oct 2025

Pool and beech with the price of admission!

Liked:The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach

Disliked:Buffet food good not spectacular. There were no offerings that were amazing. RIU always has a couple WOW options at the buffet. But it was satisfying

via Nuitee