Name: Iberostar Waves Tucán - All Inclusive
Address: Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-984-877-2000
Rating: 8.4

Iberostar Waves Tucán - All Inclusive, Playa del Carmen | Member Rates | Dyme

Free WiFiFree self parkingBicycle parking availableWheelchair-accessible on-site restaurantPool umbrellasBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Full-service spa, Fitness facilities, Nature reserve, Proposal/romance packages available, Free WiFi

Location

Playa del Carmen, MX

Experience a luxurious getaway at Iberostar Waves Tucán - All Inclusive, where stunning beaches meet exceptional amenities.

Indulgent Spa Retreat

Pamper yourself at our serene spa, offering a variety of massages, body treatments, and rejuvenating facials designed to melt your stress away.

Unmatched Recreational Fun

Dive into relaxation with four outdoor swimming pools, play a match at our tennis courts, or unwind in the sauna. Family-friendly options include babysitting services and fun-filled activities for all ages.

Diverse Dining & Refreshing Bars

Satisfy your culinary cravings at Bonsai, our renowned Japanese restaurant, along with seven other dining options. Unwind at one of our five bars, including two vibrant beach bars and two poolside retreats, offering delicious beverages to enhance your stay.

Escape to an all-inclusive paradise where ultimate relaxation awaits!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

151 reviews

Highlights

+Family-friendly
+Diverse food options

Could Improve

–Limited sun beds
–Beach cleanliness issues

Cleanliness8.0

Some reviews mention the beach had sargassum and the need for more cleanliness.

Service8.7

Staff are described as friendly, attentive, and accommodating.

Location8.5

The resort is well-located, with easy access to local attractions.

Room Quality8.4

Rooms are generally clean and satisfactory, although some are deemed a bit dated.

Amenities8.3

Various activities and dining options are praised, but sun bed availability is a concern.

Value for Money8.3

Good food offerings and services, though some extras may incur costs.

Food and Beverage8.7

Buffets are fresh and diverse, with great food options praised.

Overall Experience8.4

Overall a highly regarded stay with much satisfaction expressed.

Jenna

Couple · Mar 2026

Liked:We had a great room with a jungle view, great location right on the beach, not too far from playa del carmen, walkable distance and good location for days out such as Xcaret, great range of restaurants and good food

Disliked:Nothing

via Nuitee

Family With Children · Jan 2026

Minor Tweaks in the All-Inclusive Policy...

Disliked:There was a small but surprisingly unnecessary issue with the in-room fridge. Normally it’s stocked with assorted canned drinks (cola, 7Up, mineral water, beer). Our fridge had no mineral water, so we requested restocking. Service arrived and brought one can of mineral water, insisting it had to replace another can from the fridge. The next day, the customer service manager explained this was due to a new policy: each room now gets only one can of drink, even for two adults at an all-inclusive resort. We were also told that many other guests had been raising the same issue at the front desk. If both guests prefer the same drink, the proposed solution was to remove a different drink entirely (e.g., no 7Up) so both could share the same one—essentially putting guests in the awkward position of needing a “preferred soft drink list” in case they’re asked. What started as a minor request turned into an unnecessary and puzzling waste of vacation time. For an all-inclusive resort, this policy feels oddly restrictive—following the same logic, one might wonder if the next policy will be one towel per room.

via Nuitee

Constança

Couple · Jan 2026

Beautiful hotel and great beach

Liked:The hotel is beautiful, full of wild life and it's always extremely clean (common areas, bedroom, beach ..). The breakfast buffet is also very complete and the beach and swimming areas are great (blue water, white sand. just great).

Disliked:A couple of things the hotel could get better at: - my room had an amazing view to the beach, however it was also in front of the next door's resort and their evening plans. We could hear the music from the other hotel in our room (with windows closed). It wasn't a problem for us as we don't mind the noise, but if you're a light sleeper this would have been a real issue. - at the beach, the sunbeds and really close to each other, so there's not place for a private conversation.

via Nuitee

Kurt

Solo Traveller · Oct 2025

Pool and beech with the price of admission!

Liked:The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach

Disliked:Buffet food good not spectacular. There were no offerings that were amazing. RIU always has a couple WOW options at the buffet. But it was satisfying

via Nuitee

Location

How to Find Us

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-984-877-2000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 7:00 AM to 7:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

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Guest Reviews

What Guests Say

8.4

Excellent

151 reviews

Highlights

+Family-friendly
+Diverse food options

Could Improve

–Limited sun beds
–Beach cleanliness issues

Cleanliness8.0

Some reviews mention the beach had sargassum and the need for more cleanliness.

Service8.7

Staff are described as friendly, attentive, and accommodating.

Location8.5

The resort is well-located, with easy access to local attractions.

Room Quality8.4

Rooms are generally clean and satisfactory, although some are deemed a bit dated.

Amenities8.3

Various activities and dining options are praised, but sun bed availability is a concern.

Value for Money8.3

Good food offerings and services, though some extras may incur costs.

Food and Beverage8.7

Buffets are fresh and diverse, with great food options praised.

Overall Experience8.4

Overall a highly regarded stay with much satisfaction expressed.

Jenna

Couple · Mar 2026

Disliked:Nothing

via Nuitee

Family With Children · Jan 2026

Minor Tweaks in the All-Inclusive Policy...

via Nuitee

Constança

Couple · Jan 2026

Beautiful hotel and great beach

via Nuitee

Kurt

Solo Traveller · Oct 2025

Pool and beech with the price of admission!

Liked:The pool ,beach and grounds are fabulous! Plenty of shade to be found around the pool and on the beach

Disliked:Buffet food good not spectacular. There were no offerings that were amazing. RIU always has a couple WOW options at the buffet. But it was satisfying

via Nuitee