Name: Iberostar Waves Tucan - All Inclusive
Address: Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar, Playa del Carmen, 77710
Rating: 8.6

Iberostar Waves Tucan - All Inclusive, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious 5-Star Beachfront Retreat

Exquisite Amenities: Indulge in the garden, terrace, and restaurant. Enjoy the bar, water sports, and tennis court. Unwind in the outdoor pool, fitness center, and kids' club.

Comfortable Accommodation: Relax in air-conditioned rooms with modern amenities including a flat-screen TV, balcony, and private bathroom.

Entertainment and Convenience: Have a blast at the children's playground and billiards area. Benefit from multilingual staff at the 24-hour front desk.

Ready to experience the ultimate beach getaway at Iberostar Tucan?

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

324 reviews

Highlights

+Great location near the beach.
+Lovely gardens and environment.

Could Improve

–Rooms need renovation.
–Food quality was inconsistent.

Cleanliness8.3

Overall cleanliness was noted as good but some issues were mentioned about average food quality.

Service9.1

General sentiment towards service was positive, though some rooms needed maintenance.

Location9.3

Guests appreciated the location near the beach and the calm area.

Room Quality7.8

Rooms were described as needing renovations, impacting overall comfort.

Amenities9.0

Amenities provided a jungle environment and good access to pools and the beach.

Value for Money8.6

Concerns were raised about excessive costs outside of the all-inclusive package.

Food and Beverage7.8

Food quality varied, with some guests noting average offerings and needed improvement.

Overall Experience8.9

Guests enjoyed their stay despite some room and food quality issues.

Jasproduction18

Solo Traveller · May 2026

Improve the condition of the state room, rest of the resort very good

Liked:The food was very good, restaurants

Disliked:The state rooms wasn't as expected, A/C low performance, beds were too small, buildings without elevator

via Nuitee

Stéphanie

Family With Children · Apr 2026

Liked:The location: secured area, close to playa del Carmen city center(Quinta avenue) - the animals walking around in the resort - breakfast buffet

Disliked:- snacks available during the day, and variety of the lunch buffet.

via Nuitee

Aleksandra

Family With Children · Apr 2026

Excellent hotel, really loved it!

Liked:Tbh the hotel is designed very well and managed very well. I liked almost everything. The hotel layout, food, the beach. The peacocks and animals on the grounds was a highlight for kids. I liked the jungle forest on the territory and that the property is decentralised, so you don’t see too many people.

Disliked:I didn’t like that we were tricked into ‘a hotel tour’ and a free massage, which ended up being a 90 mins sales pitch. If we knew that it was a sales pitch of a membership, we wouldn’t have accept it. Not great to waste the whole morning and have a breakfast with a starcher, when all we and kids wanted was just to go to the beach.

via Nuitee

Emanuel

Family With Children · Apr 2026

Great experience for holidays

Liked:It was an excellent experience staying at this hotel. The staff were very friendly and always ready to help. The food was great — the buffets were generous, with good‑quality dishes, plenty of options, and lots of variety. There were different themed meals every day. The natural environment was fantastic, and the interaction with nature and wildlife within the resort was very well designed. There is also direct access to the beach.

Disliked:There are no negative points, only opportunities for improvement: the rooms, although spacious and comfortable, would benefit from some upgrades, as they show a bit of age.

via Nuitee

Location

How to Find Us

Ave. Xaman Ha Lote Hotelero no. 2 Fracc. Playacar

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Credit Card charge INFO: The reservation charge will appear on the credit card statement in the name of: Hotelera Playamar, S.A. of C.V. For more information about the charge for this reservation, please contact the hotel. The name of the holder of the credit card used to pay must match the name of one of the guests listed on the reservation. The same credit card and government-issued ID must be presented upon check-in. Payments are not accepted at the hotel. Reservations that have not been paid for will be canceled before arrival. If an invoice is requested, it will be issued by Hotelera Playamar, S.A. de C.V., based in Mexico. An environmental fee of 32.57 mxn per night per room must be paid upon check-in. The type of bed selected is subject to availability at the hotel. The property does not accept reservations of 10 rooms or more. All bookings of 10 or more rooms will be considered a group and are subject to group terms and conditions. Guests are required to show a valid ID and credit card upon check-in at the hotel. All special requests are subject to availability and may incur additional costs. It is essential that the primary reservation holder be 18 years or older at the time of check-in at the hotel. Please inform the hotel of your expected arrival time in advance, using the special requests box when making your reservation or by contacting the hotel directly. Contact details appear on the booking confirmation. Children policy: From 0 - 2.99 years: Baby From 3 - 12.99 years: Child paying child rate From 13 years old: Adult Rate Child Rates are available in the hotel reservations department.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More

Nearby Hotels

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only

9.3/ 10

★★★★★

Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only

Carr. Chetumal - Puerto Juárez Km. 282

1,218 reviews

Hotel Xcaret Mexico All Parks All Fun Inclusive

9.0/ 10

★★★★★

Hotel Xcaret Mexico All Parks All Fun Inclusive

Carr. Chetumal - Puerto Juarez Km. 282

1,381 reviews

★★★★★

Palmaïa The House of AïA All Inclusive Wellness Resort

Paseo Xaman Ha, Lt.1, Playacar

303 reviews

Grand Velas Riviera Maya - All Inclusive

9.6/ 10

★★★★★

Grand Velas Riviera Maya - All Inclusive

Carretera Cancún-Tulum KM 62

463 reviews

9.6/ 10

★★★★★

Banyan Tree Mayakoba

Carretera Federal Chetumal

411 reviews

Occidental at Xcaret Destination - All Inclusive

8.2/ 10

★★★★★

Occidental at Xcaret Destination - All Inclusive

Carretera Federal 307, KM 282

2,349 reviews

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Guest Reviews

What Guests Say

8.6

Excellent

324 reviews

Highlights

+Great location near the beach.
+Lovely gardens and environment.

Could Improve

–Rooms need renovation.
–Food quality was inconsistent.

Cleanliness8.3

Overall cleanliness was noted as good but some issues were mentioned about average food quality.

Service9.1

General sentiment towards service was positive, though some rooms needed maintenance.

Location9.3

Guests appreciated the location near the beach and the calm area.

Room Quality7.8

Rooms were described as needing renovations, impacting overall comfort.

Amenities9.0

Amenities provided a jungle environment and good access to pools and the beach.

Value for Money8.6

Concerns were raised about excessive costs outside of the all-inclusive package.

Food and Beverage7.8

Food quality varied, with some guests noting average offerings and needed improvement.

Overall Experience8.9

Guests enjoyed their stay despite some room and food quality issues.

Jasproduction18

Solo Traveller · May 2026

Improve the condition of the state room, rest of the resort very good

Liked:The food was very good, restaurants

Disliked:The state rooms wasn't as expected, A/C low performance, beds were too small, buildings without elevator

via Nuitee

Stéphanie

Family With Children · Apr 2026

Liked:The location: secured area, close to playa del Carmen city center(Quinta avenue) - the animals walking around in the resort - breakfast buffet

Disliked:- snacks available during the day, and variety of the lunch buffet.

via Nuitee

Aleksandra

Family With Children · Apr 2026

Excellent hotel, really loved it!

via Nuitee

Emanuel

Family With Children · Apr 2026

Great experience for holidays

Disliked:There are no negative points, only opportunities for improvement: the rooms, although spacious and comfortable, would benefit from some upgrades, as they show a bit of age.

via Nuitee