Name: Hyatt Centric Playa del Carmen - Downtown House & Beach House
Address: 5th Avenida Norte Por 12 Norte y 14 Norte, Playa del Carmen, 77710
Rating: 8.6

WiFi availableFree WiFiParkingValet parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, MX

Luxurious Accommodations

Thompson Playa del Carmen offers stylish rooms with modern amenities such as flat-screen TVs, air conditioning, and plush bathrobes, ensuring a comfortable stay for all guests.

Exciting Activities

Guests can partake in a variety of activities including snorkeling, windsurfing, and Tequila or Mezcal tasting, providing a fun and memorable experience during their stay at the hotel.

Convenient Services

With free WiFi, bike and car hire options, and daily bottled water, Thompson Playa del Carmen ensures that guests have everything they need for a seamless and enjoyable vacation.

Experience luxury, excitement, and convenience all in one place at Thompson Playa del Carmen. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

555 reviews

Highlights

+Excellent service
+Great location

Could Improve

–Noise issues
–Limited amenities

Cleanliness8.6

The rooms were described as clean and well-kept, with a special mention of cleanliness in reviews.

Service9.1

Multiple reviews highlighted excellent service from the staff, especially at the front desk.

Location9.1

The hotel is centrally located on 5th Ave, providing easy access to nearby attractions, which was praised by many reviewers.

Room Quality8.6

Rooms were described as beautiful and comfortable, with good amenities like rain showerheads.

Amenities8.1

Amenities were decent; however, some reviews requested additional options, like more beds by the pool.

Value for Money8.5

Some guests felt the price did not reflect the experience due to issues with noise, impacting the perceived value.

Food and Beverage8.3

Breakfast received positive feedback, but some guests wished for more options, particularly natural juice.

Overall Experience8.6

While some guests experienced issues related to noise, the overall sentiment remained positive, highlighting good location and service.

Or Zion

Couple · Jun 2026

Nice stuff and clean place

Liked:Very nice and very clean

via Nuitee

Marcio

Couple · May 2026

Liked:Very clean, well located. The room is very spacious. The staff is amazing.

via Nuitee

Stephanie

Couple · Apr 2026

Extremely central but for the balue of money better to take something facing the beach

Liked:The rooms were big

Disliked:Staff at the reception was nit very nice The pictures are photoshoped you dont have a view on the sea if you are on first floor (only two floors) You have a view on an ither building so the balcony was of no use

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Lee

Family With Children · Apr 2026

Good location, overpriced for bed and breakfast.

Liked:Location was good and food at hotel was also good.

Disliked:Rooms aren't very well soundproofed, had to move rooms due to noise from outside.

via Nuitee

Location

How to Find Us

5th Avenida Norte Por 12 Norte y 14 Norte

Playa del Carmen · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note: When booking more than 5 rooms, different policies and additional supplements may apply. A service charge of 10.00% is not included and must be paid at check in. Lifestyle Fee (Resort Fee) includes the following per day: Free Bike Rental: 7:00 AM to 6:00 PM *Subject to availability Unlimited WI-FI: High speed 30% Off on access to The Frida Kahlo Museum.*Does not apply in the Gift Shop Tequila Tastings: Everyday 6:00 PM Mexico, Canada & USA Free Calls *Cell phone calls not included 15% Off at Dinner at our restaurants UMI and C Grill. Presenting coupon. Valid only 1 coupon per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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