Name: Hotel Riu Playacar - All Inclusive
Address: Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-984-877 2300
Rating: 8.6

Hotel Riu Playacar - All Inclusive, Playa del Carmen | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Free breakfast, Full-service spa, Fitness facilities, No single-use plastic straws, Comprehensive recycling policy, Health club

Location

Playa del Carmen, MX

Discover a luxurious escape at Hotel Riu Playacar, where relaxation and excitement blend seamlessly.

Indulgent Amenities

Treat yourself to a rejuvenating experience at our spa, offering soothing massages. Enjoy three expansive outdoor pools, a thrilling waterslide, and a well-equipped health club for your ultimate leisure.

Gourmet Dining Options

Savor delectable cuisine at our four on-site restaurants, including The Palms, complemented by refreshing drinks from our poolside bar. Start your day right with our complimentary buffet breakfast served daily from 7 AM to 11:30 AM.

Comfort and Convenience

Relax in one of our 396 well-appointed guestrooms featuring modern conveniences such as minibars, complimentary Wi-Fi, and private bathrooms stocked with premium toiletries. Enjoy added perks like concierge services and free self-parking.

Ready for an unforgettable getaway? Book your stay now at Hotel Riu Playacar!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

218 reviews

Highlights

+Friendly and attentive staff
+Clean and well-maintained facilities

Could Improve

–Soundproofing issues in rooms
–Inconsistent quality at some restaurants

Cleanliness8.8

Rooms were described as spotlessly clean and cleaned to a very high standard.

Service9.0

Staff were very friendly and attentive, with specific praise for individuals like Carlos.

Location8.5

The hotel is conveniently located near the beach with great access.

Room Quality8.2

Rooms were spacious and clean, though soundproofing and air conditioning needed improvement.

Amenities8.7

Pools and slides were well maintained and enjoyable for families.

Value for Money8.5

Guests felt they received good quality for the price paid.

Food and Beverage8.4

Buffet and main restaurants received high marks; however, one restaurant was disappointing.

Overall Experience8.6

The overall sentiment conveyed a highly enjoyable stay and a desire to return.

MarcellaE77

Friends Getaway · Mar 2026

Gorgeous resort

Liked:I was there for 4 nights in mid March. They initially booked me into a partial ocean view room, which was lovely. But I was quite surprised the next day when I got an email asking if I wanted an Oceanview Room. Room was clean and tidy, and was purple themed. For the next 3 nights I was treated to an amazing view that I will never forget. This hotel has a shopping plaza with a Starbucks across the street. About a 30 minute walk to Playa Del Carmen and there’s also Mayan Ruins on the way that were very interesting. I went for a hot stone massage at the spa which was incredible. My only complaints are that they have no breakfast options down near the pools, you have to walk up to the the main buffet near reception. Also, there is no room service available. Otherwise, great resort and I will be back.

via tripadvisor

wessel_1560

Couples · Mar 2026

Classical All-Inclusive

Liked:This Riu Hotel is in Playacar, an enclosed gated community. It is a traditional All-Inclusive hotel. The rooms are spacy, clean and minibar included in the price. It has a buffet restaurant, Mexican, Steak, Italian and Asian Restaurant, which is not recommended if you expect traditional Asian food. The rest is okay and slighly above the average all inclusive food. The staff is very friendly and drinks are very good. It has three smaller pools, one of which is a hughes pool bar. Shows are quite okay and every friday there is a mega Riu party in the neighboring hotel. The beach is great. If you like diving, go to the dive center at Riu Yucatan. 5 min walking. Saves you paying commission at the reps in the hotel.

via tripadvisor

WendyysWorld

Couples · Mar 2026

Nice hotel shame about the noise

Liked:This is a small hotel with few facilities. It is half a kilometre long leading towards the beach and is not wide. There are 8 blocks of rooms with 3 floors and no lift. There are approximately 40 steps to get to the top floor so not difficult. There are 2 pools you can swim in and one pool purely for drinking at the swim up bar. There is no sports bar so you have to walk over to their sister hotel but they did show all the English football. You can access 3 other hotels in the group but not Riu Palace. We would pay extra and stop at the Place in future. The rooms and common areas are spotlessly clean. Some state the decor is dated but it is perfectly ok and freshly painted everywhere. Beds are very comfortable. Maid service is excellent and we ended up with a menagerie of towel animals. There is no shade on the beach apart from the palm trees, so you have to constantly move the beds, but the beds are comfortable and it didn’t matter when you went down you could always find somewhere with shade. The biggest problem for me was the noise. The music near the pool is very LOUD at times and there is no escape as it’s such a small hotel. I felt their security did not control the noisy young Americans who were continually served drinks whilst being loud and rowdy. There was an early arrival of sargassum (seaweed) and the hotel worked tirelessly to clear this with tractors and lorries. They did a really good job. The food is good and you can attend any of the specialty restaurants without booking which we liked as you’re not restricted to a time. There is a row of shops directly opposite the hotel who allow you to browse. You can take a taxi to 5th Avenue where there are more shops but they are more pushy. You can get a ferry there to Cozumel. Take some local currency. You have to pay a hotel room tax of approx £18 per week and a departure tax of £25 per person. Whilst the hotel is not tiny by any means I personally prefer a larger space as you can always find a quiet corner. The staff are excellent.

via tripadvisor

Spikeandco

Couples · Mar 2026

Highly Recommend

Liked:Fantastic hotel and location. Staff are amazing and work tirelessly to keep the resort spotlessly clean. Tried all the restaurants and the only negative is that the staff are over worked. The beach is stunning. Out of the 7 days I was here on only 2 did I see any seaweed. 30 min walk into the main strip of 5th Avenue, an absolute must if staying in this resort. No issues getting sunbeds. Yes people do get up early to reserve them but from my experience there really is no need. A great hotel and would highly recommend if you are considering coming to Playacar.

via tripadvisor

Location

How to Find Us

Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-984-877 2300

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.

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