Name: Hotel Playa Encantada
Address: Calle 12 bis Norte esquina Avenida 20 Norte, Playa del Carmen, 77710
Rating: 8.6

Hotel Playa Encantada, Playa del Carmen | Member Rates | Dyme

Swimming poolPool sun loungersExercise/lap poolScreens / Barriers between staff and guests for safetyConcierge serviceNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, Family rooms, Lift / Elevator, Safety deposit box

Location

Playa del Carmen, mx

Outdoor Pool and BBQ Garden Hotel Playa Encantada boasts an inviting outdoor pool and a charming garden with BBQ facilities, perfect for relaxing and enjoying the sunny days in Playa del Carmen.

Modern Amenities This contemporary hotel offers free Wi-Fi, ensuring guests stay connected throughout their stay. The air-conditioned rooms feature flat-screen cable TV, a desk, and a fan for ultimate comfort.

Prime Location Situated just a few blocks from Mamitas Beach and a short walk to the vibrant 5th Avenue, Hotel Playa Encantada provides easy access to shops, restaurants, and entertainment options. Additionally, with key transportation hubs nearby, exploring top attractions like Xcaret Eco Theme Park is convenient.

Experience the perfect blend of comfort and convenience at Hotel Playa Encantada. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

305 reviews

Highlights

+Good location
+Clean rooms

Could Improve

–Noisy rooms
–Inconsistent internet service

Cleanliness8.3

Mixed sentiment; cleanliness noted as a concern with dirty kitchen cabinets in one review.

Service9.0

Generally positive feedback, though some noted lack of responsiveness regarding internet issues.

Location9.2

Location praised in several reviews, mentioned as central and convenient.

Room Quality8.2

Some rooms perceived as simple; mixed feelings about noise and furniture quality.

Amenities8.7

Amenities received neutral to positive mentions; some concerns about pool temperature.

Value for Money8.8

Hotel noted as affordable and reasonably priced for the offered services.

Food and Beverage7.7

Complaints about the lack of coffee offered on certain mornings.

Overall Experience8.8

The overall impression is positive, despite some noted shortcomings.

Jaime

Couple · Jun 2026

Very nice comfortable hotel. In my opinion is a great value.

Liked:Clean, good A/C, confortable & close to ADO

Disliked:Nothing I disliked

via Nuitee

Senese

Family With Children · Jun 2026

Liked:The size of the room and the pool

Disliked:The room was very simple, with little decoration

via Nuitee

Lavinia

Family With Children · Apr 2026

Good location, big rooms and clean hotel

Liked:Very good location, it was cleaned every day and the staff was helpful.

via Nuitee

Sabrina

Solo Traveller · Apr 2026

Cheap hotel in a great location

Liked:Perfect location, close to ADO bus station (Playa del Carmen Alterna) and Cocobongo club. Just a 10-minutes walk from the 5th Avenue. The room was basically an apartment, with a kitchen space. Very spacious and quiet, as the bedroom was overlooking the swimming pool. Staff was ready to help when needed.

Disliked:Sink tap was missing a filter. Shower was cold for the last 3 days of our stay and water pressure was low. Overall, we would have expected a higher quality.

via Nuitee

Location

How to Find Us

Calle 12 bis Norte esquina Avenida 20 Norte

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply. Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost. Breakfast service is provided at Ipanema's Grill restaurant, located three blocks from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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