Name: HM Playa del Carmen
Address: Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte, Playa del Carmen, 77720
Telephone: +34 871 71 91 38
Rating: 9

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, MX

Prime Location

Nestled in Playa del Carmen, just steps away from Quinta Avenida and the pristine beach, HM Playa del Carmen offers a perfect blend of convenience and relaxation.

Relaxing Outdoor Amenities

Unwind by taking a refreshing dip in the outdoor pool or basking in the sun on the inviting terrace. The ideal spot to rejuvenate and soak in the tropical vibes.

Convenient Services

From the on-site snack bar to car hire services, every need is catered to ensure a seamless stay. Explore nearby attractions easily with ADO International Bus Station and Playa del Carmen Maritime Terminal close by.

Ready to experience the best of Playa del Carmen? Book your stay at HM Playa del Carmen now!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

1,030 reviews

Highlights

+Friendly staff
+Great location
+Cleanliness
+Good amenities

Could Improve

–Noise from street
–Dampness in rooms
–Inconsistent breakfast quality

Cleanliness8.4

Several mentions of clean rooms, but some consistency issues noted.

Service9.9

Many reviews praise the friendliness and attentiveness of the staff.

Location9.4

Centrally located with easy access to shopping and nightlife.

Room Quality8.3

Rooms are generally spacious and well-equipped but some reports of dampness and noise.

Amenities9.4

Good amenities including a pool and restaurant, although some noise issues reported.

Value for Money8.8

Considered good value based on location and services provided.

Food and Beverage8.4

Breakfast received positive feedback but had some mixed reviews on quality.

Overall Experience9.4

Overall positive experience with some minor issues.

Desdemona

Couple · Sep 2026

No-frills basic hotel that’s fine

Liked:I like that it had parking and a really nice pool.

Disliked:The bed wasn’t super comfortable, and the pillows were super big.

via Nuitee

Irene

Couple · Aug 2026

Nice hotel, cool pool

Liked:Very nice hotel, close to all the ferry terminal to Cozumel. Nice restaurants around and including free parking with security.

Disliked:The air conditioning in the room was exceptionally noisy and we could not leave it on overnight, and it was very hot.

via Nuitee

Isabelle

Family With Children · Aug 2026

Argument about the no posibility to dry wet clothes

Liked:It is centrale

Disliked:You have no place to dry your clothes as the room is wet and you can’t leave it in front of your door as the security guard take them

via Nuitee

Isis

Family With Children · Aug 2026

Great location, services and value for money

Liked:Pillows could be better

via Nuitee

Location

How to Find Us

Avenida Constituyentes 180, entre Avenida 15 Norte y Avenida 20 Norte

Playa del Carmen · MX

+34 871 71 91 38

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.