Name: Hacienda Paradise Hotel
Address: Avenida 10 entre Calle 20 y 22, Playa del Carmen, 77710
Rating: 9

Hacienda Paradise Hotel, Playa del Carmen | Member Rates | Dyme

Swimming poolPool sun loungersExercise/lap poolHealth or beauty spa nearbyHealth or beauty spa nearbyNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Non-smoking rooms, Air conditioning, Swimming pool, Luggage storage, Safety deposit box

Location

Playa del Carmen, mx

Luxurious Guest Rooms and Amenities

Hotel Hacienda Paradise offers spacious guest rooms with elegant wood furnishings, luxurious linens, and organic toiletries for a comfortable stay. Enjoy complimentary wireless internet access and affordable international calls during your visit.

Concierge Services for a Seamless Stay

The concierge desk at Hacienda Paradise is at your service to assist with restaurant bookings, transportation arrangements, and any other requests you may have. Let us take care of the details so you can relax and make the most of your stay.

Perfect Location for Exploring Playa del Carmen

Situated just two blocks from the beach, our boutique hotel provides easy access to a variety of activities, including diving and archaeological tours. Stroll to the lively Fifth Avenue for a taste of local dining, nightlife, and shopping experiences.

Experience the charm of Hotel Hacienda Paradise and book your stay today for an unforgettable getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

216 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–Poor cleanliness
–Insufficient breakfast options

Cleanliness8.9

Several reviews mentioned poor cleanliness with specific complaints about cockroaches and maintenance issues.

Service9.8

Mixed feedback on service, with some positive remarks about staff but also notable complaints regarding responsiveness.

Location10.0

Highly praised location, with positive comments about being central and convenient.

Room Quality9.3

Rooms were generally clean but faced complaints regarding comfort and maintenance.

Amenities7.9

Limited amenities noted; reports of poorly maintained pool and inadequate breakfast options.

Value for Money9.8

Some guests felt the pricing did not align with the offered quality and amenities.

Food and Beverage7.4

Repeated complaints about breakfast quality and limited options.

Overall Experience8.9

Mixed reviews with a significant number indicating disappointment, particularly regarding cleanliness and food.

Margo

Solo Traveller · May 2026

Pretty good

Liked:The pool area was so nice with tropical plants.

Disliked:Toilet never flushed properly, coffee should be able to be brought back to rooms or coffee machines in rooms

via Nuitee

Dominik

Solo Traveller · Apr 2026

Place ok, staff very good, spaming no-go!

Liked:Small but free coffe

Disliked:More than 15 emails after checkout - wtf! So for that spaming i degrade the rating.

via Nuitee

Kork215

Solo Travel · Jan 2026

Great location,…average everything else

Liked:The hotel definitely has a great location, I guess I was expecting a little more for the price that you pay. Plumbing isn’t the best, says breakfast is included however that literally means toast & coffee ONLY. I don’t like to complain but the rooms could use a deep cleaning before guests arrive. Overall I was disappointed.

via tripadvisor

Denise

Family With Children · Dec 2025

😆

Liked:Nothing

Disliked:Dried toast bad coffee

via Nuitee

Location

How to Find Us

Avenida 10 entre Calle 20 y 22

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. All seasons are subject to a non refundable clause in case of: Early departures - Unused nights Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay. Please note that activities and services at the beach club have an extra charge per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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