Name: Grand Riviera Princess - All Inclusive
Address: Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: +52 984 877 3500
Rating: 8

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, Supervised childcare/activities, ATM/banking, Gift shops or newsstand, Shopping on site

Location

Playa del Carmen, MX

Luxurious Spa and Recreation Amenities

Indulge in massages and facials at the onsite spa, unwind at one of the 12 outdoor pools, or enjoy the night at the hotel's nightclub and water park.

All-Inclusive Dining and Social Experience

Savor international cuisine at one of the nine restaurants, then mingle at the complimentary reception or visit the multitude of bars and lounges for a refreshing drink.

Convenience and Comfort

With amenities like dry cleaning services, a 24-hour front desk, and spacious guestrooms featuring private balconies and complimentary Wi-Fi, your stay at Grand Riviera Princess - All Inclusive will be both convenient and comfortable.

Book now to experience the ultimate luxury by the beach in Playa del Carmen!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

612 reviews

Highlights

+Friendly staff
+Great beach area
+Good food in multiple restaurants

Could Improve

–Mold in rooms
–Limited staff availability
–Resort in poor condition

Cleanliness5.9

Complaints about mold in rooms and general dirtiness were prevalent.

Service8.9

Staff was friendly and helpful, but there were mentions of overwhelmed concierge.

Location9.4

The beach area was enjoyable and relaxing.

Room Quality6.8

Issues with mold and comfort in rooms were noted by several reviewers.

Amenities9.4

Good amenities like pools and bars were enjoyed, albeit limited service.

Value for Money6.8

Guests felt that there were hidden costs and disappointing experiences.

Food and Beverage7.9

Overall food quality received mixed reviews but some appreciated the a la carte meals.

Overall Experience8.9

Mixed experiences with some guests planning to return despite issues.

Location

How to Find Us

Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

+52 984 877 3500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
A deposit may be required at the property.

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