Name: Eurostars Hacienda Vista Real
Address: Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar, Playa del Carmen, 77710
Telephone: +52 984 257 4350
Rating: 8.6

WiFi availableFree WiFiParkingFree ParkingPrivate parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, mx

Tropical Oasis Setting

Eurostars Hacienda Vista Real offers a unique experience with its tropical gardens, lakes, and a golf course within the Playacar gated community. The property's resemblance to an old Mexican hacienda adds charm and authenticity to your stay.

Mexican Culinary Delights

Indulge in the flavors of Mexico at the on-site restaurant specializing in dishes like fajitas, guacamole, and chilaquiles. The outdoor pool provides a relaxing setting to enjoy your meals and soak up the sun.

Convenient Location

Explore nearby attractions such as the Xcaret Eco-Theme Park and the bustling 5th Avenue with its array of shopping, dining, and entertainment options. With Cancun just a 45-minute drive away, Eurostars Hacienda Vista Real offers the perfect blend of tranquility and accessibility.

Book your stay at Eurostars Hacienda Vista Real for an unforgettable Mexican getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

311 reviews

Highlights

+Friendly staff
+Clean facilities
+Good location

Could Improve

–Issue with staff behavior
–Room odor problems
–Limited amenities service

Cleanliness8.2

Some reviews mentioned the hotel was clean, but issues with room odors were noted.

Service8.9

While most staff were friendly and helpful, a significant negative incident with one staff member affected the overall perception.

Location8.8

The hotel's location was positively mentioned, contributing to a serene and safe environment.

Room Quality8.7

Overall room quality was acceptable, though there were some issues with hot water that were resolved quickly.

Amenities8.6

Facilities like the pool were enjoyed, but lack of available services (like drinks outside breakfast) was noted.

Value for Money8.7

The overall value was considered good based on the price, aligning with expectations for similar tier hotels.

Food and Beverage8.3

Breakfast options were decent but had limited choices for vegetarians.

Overall Experience8.8

General sentiment is positive despite some specific issues, indicating a good experience overall.

Janne

Solo Traveller · Sep 2026

Perfect location away from Playa del Carmen vibrant hassle.

Liked:Location, atmosphere and the pool were perfect

via Nuitee

Vanessa

Couple · Aug 2026

10/10, will continue to stay at Hacienda Vista Real in the future!

Liked:Well maintained, attentive staff, delicious selection of breakfast items, great animal life around the hotel. The staff went the extra mile & decorated our hotel suite for my mom’s birthday!

Disliked:N/A

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Dr. Zuniga

Solo Traveller · Aug 2026

A Stay at Eurostar.

Liked:The facilities and architecture.

Disliked:How to get there. Difficult road network and inadequate signs. But the architecture is amazing and worth it.

via Nuitee

Tessy

Extended Group · Jul 2026

Friendly staff and great value, plus we basically had the hotel to ourselves during low-season.

via Nuitee

Location

How to Find Us

Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar

Playa del Carmen · mx

+52 984 257 4350

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

American breakfast and pool bar hours are limited. Contact property for details. Please note that the sauna and the hottub at the Spa will be temporarily closed due to renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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