Etéreo, Auberge Collection, Playa del Carmen | Member Rates

Name: Etéreo, Auberge Collection
Address: Paseo Kanai 16 Solidaridad, Quintana Roo, Playa del Carmen, 77730
Rating: 9.8

Etéreo, Auberge Collection, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Walkability

Walk

Luxurious Accommodation

Experience luxury at its finest at Etéreo, Auberge Resorts Collection in Playa del Carmen. Indulge in our 5-star hotel offering spacious rooms, a terrace, and a restaurant serving exquisite cuisine.

Relaxation and Recreation

Unwind by the outdoor swimming pool or explore Playa Virgen just steps away. Enjoy the convenience of free private parking and let our 24-hour front desk assist you with any requests.

Convenience and Connectivity

Stay connected with free WiFi throughout the property and take advantage of our airport transfer services. With Chablé Maroma Beach nearby and easy access to ADO International Bus Station, your stay at Etéreo promises to be seamless and enjoyable.

Book now for an unforgettable experience at Etéreo, Auberge Resorts Collection.

Neighbourhood

What’s Nearby

ADO Terminal Turística Playa del Carmen

11.3 miles

A major bus station in Playa del Carmen, offering affordable and reliable transportation to and from various Mexican cities, including Cancun Airport.

La Cueva del Chango

10.5 miles

A vibrant restaurant nestled in a lush, jungle-like setting, known for authentic Mexican cuisine, including chilaquiles and fresh juices.

4.6

Ictio Fish House

11.0 miles

A charming seafood restaurant renowned for its fresh, high-quality offerings like oysters, ceviches, and grilled fish, located in the heart of Playa del Carmen.

4.5

Axiote Cocina de México

10.7 miles

A Michelin Bib Gourmand restaurant offering a modern, chef-driven take on traditional Mexican cuisine with a focus on local ingredients.

4.4

Porfirio's Playa del Carmen

11.2 miles

An upscale restaurant offering contemporary Mexican cuisine with steak and seafood dishes in a vibrant atmosphere, often featuring live music and mariachis.

Xcaret Park

22.5 miles

A large eco-archaeological park offering a unique blend of nature, culture, and adventure with underground rivers, Mayan ruins, and various animal exhibits.

4.7

Rio Secreto

16.5 miles

An incredible underground river and cave system where visitors can walk and swim through crystal-clear waters surrounded by stunning stalactites and stalagmites.

Parque Los Fundadores

11.5 miles

A vibrant seaside park and cultural hub featuring the iconic Portal Maya sculpture, often hosting performances by the Voladores de Papantla.

4.6

Quinta Avenida

11.3 miles

The main pedestrian thoroughfare in Playa del Carmen, bustling with shops, restaurants, cafes, and vibrant nightlife.

Coco Bongo Club and Disco

11.2 miles

A unique entertainment venue offering a high-energy show with live performances, acrobats, music tributes, and an open bar.

Paseo del Carmen Shopping Mall

11.5 miles

An open-air shopping mall with Mediterranean-inspired architecture, offering a mix of international brands, local boutiques, and dining options.

4.6

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

94 reviews

Highlights

+Excellent service
+Family-friendly amenities
+Beautiful location

Cleanliness9.6

Standard quality for this hotel tier, no specific issues mentioned.

Service10.0

The service was flawless and personalized, with staff knowing guests by name and providing thoughtful touches.

Location10.0

Small, intimate property with all rooms ocean-facing and easy access to the beach and pools.

Room Quality9.6

Rooms are well-appointed with ocean views; however, first-floor rooms have less visibility due to mangroves.

Amenities10.0

Spa facilities and kids' amenities exceeded expectations, contributing positively to the stay.

Value for Money9.6

The resort offers luxury without compromising on family-friendly services, making it feel welcoming.

Food and Beverage9.6

Variety and quality of the food options were high, with standout meals that embraced authentic local flavors.

Overall Experience10.0

An ideal choice for families looking for a luxurious resort without compromise.

SRB2013_B

Family · Jan 2026

A Perfect Balance of Luxury and Family—Beat Out Our Usual Stay at Mayakoba

Liked:We recently spent 5 nights at Etéreo and it was a wonderful experience. It is rare to find a property that successfully combines true 5-star service with fantastic amenities for kids, but Etéreo nails it. Etéreo vs. Banyan Tree Mayakoba For the past three years, we have stayed at Banyan Tree Mayakoba, but this year we decided to try Kanai. While we love Banyan Tree, we found Etéreo (and Kanai in general) to be smaller, more intimate, and much easier to get around. At Etéreo, all rooms are "beach side," meaning the sand and pools are just a short stroll from the guest houses—no golf carts required. Banyan Tree wins on the private in-villa pools (which are huge), but the beach and main pools at Etéreo are superior and just can't be beat. Room & Layout Tips • Views: All rooms are ocean-facing, though be aware that first-floor rooms have less of a view of the sea due to the mangroves. • Location: Request a room in House 4 or 5 for the easiest access to the main walkway. • Plunge Pools: Most rooms have them. They aren't heated, but they stay pleasant as they are warmed by the sun throughout the day. The Service The service was flawless and personal. Everywhere we went—whether at the restaurants or the pool—the staff knew us by name. A special mention to Jerry, who welcomed us and conducted our check-in right in our room. I loved this detail; it was so much more relaxing than sitting in a lobby waiting for administrative tasks to be done behind a desk. Our "Guía" (butler), Itzel, was also fantastic. She ensured everything was in order every step of the way, helped plan our itinerary, and even left a toy axolotl on our daughter’s bed on the final evening—a thoughtful touch that made her trip. Smart Details The resort gets the little things right. Instead of key cards, you are given simple, waterproof Mayan bracelets to wear, so you never have to worry about carrying (or losing) a key at the pool or beach. They also leave high-end water bottles in the room which you can use throughout your stay and keep as a souvenir. The Facilities & Spa The spa was the absolute highlight. It was, without hesitation, the best spa experience I have ever had. The facilities are incredible—specifically the included "cleanse" circuit (sauna, whirlpool, clay room, rain shower)—and the treatments themselves were beyond 5-stars. Do not miss this. The pool situation is also excellent. The family pool is lively but never felt busy; it’s large enough to feel luxurious for adults rather than like a "water park." The adult pool is nearby but architecturally separated enough that you can find total peace there if you wish. The beach is perfect for young children—smooth white sand, no dunes, and a very shallow, protected bay. For Families The Kids Club was marvelous. Our daughter actually requested to go there for "dinner and a movie" one evening instead of dining with us! A really nice touch is the "kids eat free" policy, which makes the resort feel much more welcoming than many other ultra-luxury properties. The Dining We ate every meal at the resort. The daily breakfast at Itzam was excellent, and the special "Abuela Dinner" in the Resol Garden was a standout—authentic, delicious, and exactly what we crave when in Mexico. The other menus lean a bit more towards high-end fusion; while the quality is high, we personally found ourselves enjoying the simpler, "home-cooked" style dishes the most. Verdict If you are looking for a place where you don’t have to compromise on luxury to bring your kids, this is it. We will definitely be back.

via tripadvisor

W3605HWpriyas

NONE · Dec 2025

Exceptional stay!

Liked:Truly wonderful experience all around. The service is outstanding from check in to check out. The guia (ours was Ommar) actually check in with you, your interactions are genuine, they are reliable and responsive. The rooms are gorgeous - specifically recommend the Ocean View with Plunge Pool. The setting among the mangroves is so unique and beautiful. The pools are outstanding and food all top class - especially the poolside menu and breakfast at Itzam. We will absolutely be back and are already telling friends! The snorkelling excursion was also wonderful - the reef is so healthy and it was very close to the resort. We saw lots of fish, turtles, and multiple sting rays!

via tripadvisor

Sharpefay

NONE · Dec 2025

Stunning setting , superb service, sea , sand and Spa

Liked:We stayed at the Etereo Auberge for a pre Xmas break, I can honestly say this hotel is an absolute gem. The setting , rooms, food and service are all outstanding. Set in lush mangroves with incredible sea views, white sand, rooms that emulate subtle luxury, staff that are there for your every request, but friendly and service oriented. The food especially breakfast outstanding, with fresh quality unique dishes was one of the highlights. I would recommend this hotel for a relaxing getaway that will really leave you completely refreshed

via tripadvisor

271leighannm

NONE · Dec 2025

Blown away

Liked:We had a wonderful experience at Etereo. The resort is stunningly beautiful from the rooms to the pool to the beach. The biggest highlight was the service - outstanding. Every single staff member was welcoming, accommodating, and warm, which is the reason we stay often at Auberge hotels and resorts. The service was also consistently excellent, which is rare. We stay at luxury hotels and resorts often and expect great service but its not always this consistently amazing and high caliber. We had an issue with our plunge pool and it was rectified in 20 minutes. My husband wanted firmer pillows - they found some and brought them quickly. My husband had a night that his stomach was off and our waiter offered off-menu items to try to help him feel better and checked in with him the next day to see how he was feeling. The staff knew us by name and we could tell they wanted to make our experience special. Very professional and lovely. The beach is beautiful and well cared for - there was a team responsible for raking up seaweed. The pools were equally beautiful. There are 2 - one for families and one that is adults only. The food was great. Each restaurant had daily specials and the waiters and waitresses made great recommendations. We went to the spa, which we were skeptical about because we didn't want to burn 5 hours of our vacation but we were so glad we went. I had The Botanist which was a massage and body scrub and it was truly amazing. My husband had a deep tissue massage and said it was the best massage of his life and even wanted to go back the next day. All-in-all we had a great experience and can't wait to come back!

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is ADO Terminal Turística Playa del Carmen, 11.3 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Etéreo, Auberge Collection

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Paseo Kanai 16 Solidaridad, Quintana Roo

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.8

Exceptional

94 reviews

Highlights

+Excellent service
+Family-friendly amenities
+Beautiful location

Cleanliness9.6

Standard quality for this hotel tier, no specific issues mentioned.

Service10.0

The service was flawless and personalized, with staff knowing guests by name and providing thoughtful touches.

Location10.0

Small, intimate property with all rooms ocean-facing and easy access to the beach and pools.

Room Quality9.6

Rooms are well-appointed with ocean views; however, first-floor rooms have less visibility due to mangroves.

Amenities10.0

Spa facilities and kids' amenities exceeded expectations, contributing positively to the stay.

Value for Money9.6

The resort offers luxury without compromising on family-friendly services, making it feel welcoming.

Food and Beverage9.6

Variety and quality of the food options were high, with standout meals that embraced authentic local flavors.

Overall Experience10.0

An ideal choice for families looking for a luxurious resort without compromise.

SRB2013_B

Family · Jan 2026

A Perfect Balance of Luxury and Family—Beat Out Our Usual Stay at Mayakoba

via tripadvisor

W3605HWpriyas

NONE · Dec 2025

Exceptional stay!

via tripadvisor

Sharpefay

NONE · Dec 2025

Stunning setting , superb service, sea , sand and Spa

via tripadvisor

271leighannm

NONE · Dec 2025

Blown away

via tripadvisor