Name: Casa Kaoba Hotel & Suites
Address: Carretera Federal Playa Tulum Mza 329 Lote 9 Ejido, Playa del Carmen, 77710
Rating: 7.9

Casa Kaoba Hotel & Suites, Playa del Carmen | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, mx

Luxurious Accommodation

Casa Kaoba Hotel & Suites in Playa del Carmen offers a luxurious stay just 2.4 km from Playacar Beach. The hotel boasts an outdoor pool, free private parking, and a garden, providing a serene retreat for guests.

Dining and Relaxation

Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or pamper yourself in the hot tub. The 24-hour front desk, airport transfers, and room service ensure a convenient and stress-free stay.

Comfort and Convenience

Each room is well-equipped with modern amenities including a flat-screen TV, air conditioning, and a private balcony in selected rooms. Guests can enjoy free WiFi, breakfast options, and safety deposit boxes for added comfort.

Book your stay at Casa Kaoba Hotel & Suites for a memorable experience in Playa del Carmen.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

419 reviews

Highlights

+Good location
+Nice property

Could Improve

–Poor cleanliness
–Horrendous service
–Maintenance issues

Cleanliness6.6

Complaints about odors and lack of towels indicate poor cleanliness.

Service8.0

Multiple reviews mention poor customer service and unhelpful staff.

Location10.0

Some reviews praise the location, indicating convenience.

Room Quality7.6

Issues reported with maintenance, such as a broken TV and leaky AC.

Amenities6.5

Amenities did not meet expectations; pool under maintenance and no breakfast variety.

Value for Money7.5

Given the numerous issues, guests felt the value for money was lacking.

Food and Beverage7.5

Limited options for breakfast and disappointment with food quality.

Overall Experience9.5

The overall sentiment reflects a below average experience, with significant issues reported.

Davide

Family With Children · Aug 2026

Disliked:They will charge you if a towel is missing. The lady that introduce us the room, found 3 towels, so I took one off. The day after at the check out, they said it was missing for a lack of communication. Big discussion. Restaurant is poor, slow (45min at breakfast too), no food and no AC Room are smelly, no HOT WATER It's far from everything, Taxi ask for 50us$ go and back, only a Oxxo not far, but you walk on the road side.

via Nuitee

Yacab

Solo Traveller · Aug 2026

Liked:Pool included

Disliked:Not much to say.

via Nuitee

Jessica

Extended Group · Jul 2026

Hot room

Liked:How the room was set up.

Disliked:How hot the room. It took a long time to cold down. I think it would be good if they can at least turn the ac on before the guess come into the room.

via Nuitee

Fabian

Solo Traveller · Jul 2026

Awfully bad

Liked:Only the girls at the front desk had a good service

Disliked:The place is screaming for maintenance I can really tell the difference between the awesome pics on booking.com and reality and it was a shocker to say the less... I stayed one week and from those days had hot water only 2 days, they mentioned they were doing some maintenance and that was the reason for the shortage, then the last day there was no water at all, TVs don't have any cable service not to mention that the ones in the 1st floor they don't even power on both rooms I rented, the bed clothing smelled awful and both the towels and bed clothing are weared out they should replace them, one of the nightstands in my room was tilted to the point that if I put something in it probably it will fall from the wall, the faucets on the bathroom were clogged in their air filters so the water made a mess each time you used them, same as the shower(this was super annoying ), the room cleaning service was bad example: one of the rooms I rented had a dead cockroach and a q tip under the stairs and it remained both there until we left, dead cockroaches outside the rooms and nobody bothered to sweep them, water on my private pool on one of the rooms was murky and they cleaned the pool like 4 days after I reported the problem (you are unable to circulate the water on your own pool)they either shut the system or it was bad, the included breakfast is limited to 4 options literally:eggs to your liking, quesadillas, 2 toasts with jam, hot cakes no sides to them except the eggs that were served with cold fried beans (they were supposed to be hot) with 2 tortillas.

via Nuitee

Location

How to Find Us

Carretera Federal Playa Tulum Mza 329 Lote 9 Ejido

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

419 reviews

Highlights

+Good location
+Nice property

Could Improve

–Poor cleanliness
–Horrendous service
–Maintenance issues

Cleanliness6.6

Complaints about odors and lack of towels indicate poor cleanliness.

Service8.0

Multiple reviews mention poor customer service and unhelpful staff.

Location10.0

Some reviews praise the location, indicating convenience.

Room Quality7.6

Issues reported with maintenance, such as a broken TV and leaky AC.

Amenities6.5

Amenities did not meet expectations; pool under maintenance and no breakfast variety.

Value for Money7.5

Given the numerous issues, guests felt the value for money was lacking.

Food and Beverage7.5

Limited options for breakfast and disappointment with food quality.

Overall Experience9.5

The overall sentiment reflects a below average experience, with significant issues reported.

Davide

Family With Children · Aug 2026

via Nuitee

Yacab

Solo Traveller · Aug 2026

Liked:Pool included

Disliked:Not much to say.

via Nuitee

Jessica

Extended Group · Jul 2026

Hot room

Liked:How the room was set up.

Disliked:How hot the room. It took a long time to cold down. I think it would be good if they can at least turn the ac on before the guess come into the room.

via Nuitee

Fabian

Solo Traveller · Jul 2026

Awfully bad

Liked:Only the girls at the front desk had a good service

via Nuitee