Playa del Carmen · MX
Aruma Suites
5.5
Fair159 reviews
Playa del Carmen · MX
Check-in / Check-out
From 02:00 PM · Until 12:00 PM
Classification
4-Star Hotel
Amenities
WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Swimming pool, Terrace
Location
Playa del Carmen, MX
Modern Accommodations with Free WiFi
Aruma Hotel, conveniently located in Playa del Carmen, offers comfortable rooms with free WiFi, making it easy for guests to stay connected. The property's proximity to key landmarks like ADO International Bus Station and Playa del Carmen Maritime Terminal ensures convenience for travelers.
Convenient Location and Nearby Attractions
Situated just steps away from Disabled-friendly beach and Kool Beach Club, Aruma Hotel is the perfect choice for beach lovers. Additionally, being close to Church of Guadalupe and Plaza Quinta Alegria allows guests to explore the local culture and shopping scene effortlessly.
Exceptional Service and 24-Hour Assistance
With a dedicated 24-hour front desk, guests can rely on the attentive staff at Aruma Hotel for any assistance they may need throughout their stay. Whether it's recommendations for nearby attractions or resolving queries promptly, the staff is always ready to help.
Ready to experience comfort and convenience at Aruma Hotel? Book your stay now for a memorable trip to Playa del Carmen.
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Location
Policies
Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Please note that the check-in and key pick-up process is at Hotel Hacienda Maria Bonita at 10 Av Norte 215 Playa del Carmen, located in front of Hotel Aruma. Please note that the hotel does not have a receptionPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Managed by a private host A deposit may be required at the property.
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Accommodations
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Guest Reviews
Average
159 reviews
Highlights
Could Improve
Several guests mentioned odors (humidity) and that cleanliness was not perfect; some reports indicate inconsistent housekeeping.
Multiple comments praise staff attentiveness and friendliness ("un trato excelente", helpful hotel staff), indicating strong service.
Location is repeatedly described as very good/great across reviews and is a clear positive.
Guests reported issues such as no hot water, malfunctioning lighting, hard pillows and occasional room odor—room quality is below expectation.
Rooftop pool is a plus, but there is a serious report of pool water causing brown stains on guests, making amenities mixed.
Standard quality for this hotel tier.
Breakfast described as very poor and some food reported spoiled—food & beverage is a clear weak point.
Mixed overall: excellent staff and location but notable problems with breakfast, some room facilities and pool issues.
Bianka
Couple · Aug 2026
Nice for sleeping
via Nuitee
Sergio
Solo Traveller · Jul 2026
via Nuitee
Janina
Solo Traveller · Jul 2026
Great location.
via Nuitee
Dámaris
Review Category Business Travellers · Feb 2025
Very good
via Nuitee
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