Name: Antera Hotel & Residences
Address: Avenida 10 Norte esquina Calle 6, Col. Centro, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-984-1637570
Rating: 8.8

Antera Hotel & Residences, Playa del Carmen | Member Rates | Dyme

Free WiFiParking (limited spaces)Free self parkingPool umbrellasPool sun loungersConcierge service

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Free WiFi, 24-hour front desk, Terrace, Garden, Luggage storage, Concierge service

Location

Playa del Carmen, MX

Luxurious Amenities

Indulge in the 2 outdoor swimming pools and complimentary wireless internet access. Enjoy Asian cuisine at YUM YUM and unwind at the poolside bar.

Exceptional Services

Benefit from concierge services, 24-hour front desk, and multilingual staff. Event facilities, airport shuttle, and free parking ensure a hassle-free stay.

Prime Location

Located in Downtown Playa del Carmen, steps away from Quinta Avenida and Playa del Carmen Main Beach. Explore nearby attractions like Central Square and Frida Kahlo Museum.

To experience luxury, convenience, and an unbeatable location, book your stay at Antera Hotel & Residences now.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

194 reviews

Highlights

+Great location
+Friendly staff
+Clean and well-maintained
+Good value for money

Could Improve

–Noise from nearby bars for those seeking quiet
–Some rooms reported humid smell

Cleanliness8.4

The rooms were reported very clean, but there was one mention of a humid smell in a room.

Service9.1

The staff was frequently described as friendly and helpful, enhancing the overall service experience.

Location9.2

Multiple reviews praised the hotel's convenient location near the beach and attractions.

Room Quality8.6

Rooms are generally clean and well-equipped, though some mention of being outdated has been noted.

Amenities8.8

Amenities like the rooftop pool and bar area received positive feedback, contributing to a pleasant stay.

Value for Money8.7

Many reviews indicated the price was good for the quality and location of the hotel.

Food and Beverage8.7

While not extensively mentioned, the bar area and service suggest solid offerings.

Overall Experience8.9

Overall experience was highly rated with multiple guests expressing a desire to return.

Rochel

Couple · Jul 2026

A disaster and nightmare it was a woman at the front desk this time very not accommodating however David and Daniel are

Liked:I was very upset because I had stayed already twice gave good reviews but this time I was coming for my Shabbat they saw I had a cane and wouldn’t accommodate me and my needs to be on ground floor on shabbas I canceled my stay and they lied saying it’s up to booking. While booking wrote it is up to the property

Disliked:They kept ignoring my messages to them and are trying to charge me for a stay I never took I never checked in

via Nuitee

Rochel

Couple · Jun 2026

David at the front desk was so accommodating and the guy at the bar as wlell everyone greets you with a smile especially

Liked:Everything especially the staff

Disliked:It was all good

via Nuitee

Iris

Couple · May 2026

Worst experience ever!! Don’t go there

Liked:Location

Disliked:I have rarely had such a terrible experience in a hotel as I did here. In my very first room, there were cockroaches — completely unacceptable. After reporting it, I received no assistance at all. Instead of helping, the staff actually laughed at me, which I found extremely disrespectful. In the second room, there was a water leak that even caused sparks from the electrical system. For safety reasons, I had to change rooms again in the middle of the night — while I was sick. Once again, no one offered to help me, neither with packing nor moving. The third room was no better. In the morning, the sink suddenly fell off, and there was a strong mold smell that was clearly a health concern. Given my condition, I simply couldn’t stay any longer and decided to move to another hotel at my own expense. What was especially disappointing is that the hotel later denied that any of these incidents had happened. There was no attempt to resolve the situation or offer any kind of compensation. As if all of this wasn’t enough, at one point they sent an obviously drunk handyman to my room, who behaved completely inappropriately. I never felt safe or taken seriously during my stay. I understand that standards can vary from country to country, but this has nothing to do with different standards — it was simply unacceptable. This was by far the worst hotel experience I have ever had.

via Nuitee

Marlies

Extended Group · May 2026

cockroaches, spotty wifi, electricity and water cuts, partially rude staff

Liked:The location is convenient, close to the restaurants and the two rooftop pools are nice, although they are often crowded with children and therefore quite noisy.

Disliked:Warning: We were unfortunately very disappointed with this hotel; there is not even enough space to list all the issues. My friend had to change rooms twice during the stay before changing the hotel. The first room change was due to a cockroach infestation. Instead of reacting quickly and solution-oriented, the hotel first asked for photographic proof. On top of that, we had to take the regular check-out and check-in times into account, which made the situation unnecessarily complicated. In the second room, a water boiler pipe burst with sparks, causing the room to flood. Later, she decided to voluntarily change hotels after the sink broke off. The mould, which we had already been able to smell before, then became clearly visible as well. The general appearance of the hotel was also disappointing. We are aware that European standards cannot always be expected in Mexico. Nevertheless, stains, very outdated furnishings, and stained sheets and towels are, in our opinion, not worthy of a 4-star hotel. The service was also often openly unwilling and not very helpful, apart from a few positive exceptions. One night guard in particular stood out negatively; he was sent to us as a “maintenance worker.” He appeared clearly drunk, disoriented, and unkempt. The second time we had to ask for help, he complained in a very rude and insulting way that we were supposedly annoying. Even after I pointed out that I speak fluent Spanish and could understand him perfectly well, he simply continued ranting. This behaviour was completely unprofessional and absolutely inappropriate for hotel staff. These were not exaggerated complaints, but legitimate issues such as “There are cockroaches in my room” or “My hot water is not working.” In the case of the hot water, the fuse apparently kept tripping. This could at least have been explained to us calmly and professionally.

via Nuitee

Location

How to Find Us

Avenida 10 Norte esquina Calle 6, Col. Centro, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-984-1637570

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Up to 1 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.

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Guest Reviews

What Guests Say

8.8

Excellent

194 reviews

Highlights

+Great location
+Friendly staff
+Clean and well-maintained
+Good value for money

Could Improve

–Noise from nearby bars for those seeking quiet
–Some rooms reported humid smell

Cleanliness8.4

The rooms were reported very clean, but there was one mention of a humid smell in a room.

Service9.1

The staff was frequently described as friendly and helpful, enhancing the overall service experience.

Location9.2

Multiple reviews praised the hotel's convenient location near the beach and attractions.

Room Quality8.6

Rooms are generally clean and well-equipped, though some mention of being outdated has been noted.

Amenities8.8

Amenities like the rooftop pool and bar area received positive feedback, contributing to a pleasant stay.

Value for Money8.7

Many reviews indicated the price was good for the quality and location of the hotel.

Food and Beverage8.7

While not extensively mentioned, the bar area and service suggest solid offerings.

Overall Experience8.9

Overall experience was highly rated with multiple guests expressing a desire to return.

Rochel

Couple · Jul 2026

A disaster and nightmare it was a woman at the front desk this time very not accommodating however David and Daniel are

Disliked:They kept ignoring my messages to them and are trying to charge me for a stay I never took I never checked in

via Nuitee

Rochel

Couple · Jun 2026

David at the front desk was so accommodating and the guy at the bar as wlell everyone greets you with a smile especially

Liked:Everything especially the staff

Disliked:It was all good

via Nuitee

Iris

Couple · May 2026

Worst experience ever!! Don’t go there

Liked:Location

via Nuitee

Marlies

Extended Group · May 2026

cockroaches, spotty wifi, electricity and water cuts, partially rude staff

Liked:The location is convenient, close to the restaurants and the two rooftop pools are nice, although they are often crowded with children and therefore quite noisy.

via Nuitee