
Playa del Carmen · MX

Playa del Carmen · MX
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Meeting rooms, Full-service spa, Free beach cabanas, Boat tours nearby, Fitness facilities, Proposal/romance packages available
Location
Playa del Carmen, MX
Luxurious Spa and Recreational Amenities - Indulge in massages, facials, and body treatments at the full-service spa. Dive into one of the three outdoor pools or unwind in the spa tubs and sauna for a rejuvenating experience.
All-Inclusive Dining and Beverages - Savor regional cuisine at Chaka or opt for 24-hour room service. With 8 restaurants, 6 bars/lounges, and beach bars to explore, your culinary journey is bound to be exceptional.
Elegant Rooms and Event Spaces - Retreat to one of the 195 guestrooms featuring premium bedding, private balconies, and high-tech entertainment. Host a successful event in the hotel's expansive meeting rooms and conference center.
Book your luxurious stay at Ambassador at Grand Velas All Inclusive now for a lavish experience in the heart of Playa del Carmen.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>
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Accommodations
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Guest Reviews
Exceptional
23 reviews
Highlights
Could Improve
The noise from cleaners at 6am indicates a lack of soundproofing, affecting the perception of cleanliness.
Guests express positive sentiments about service, indicating high standards for this hotel tier.
Locals speak highly of the hotel, suggesting an excellent location.
Room quality is acceptable but needs improvement in soundproofing.
General satisfaction with amenities and all-inclusive offerings.
Consistent with positive overall feedback.
No specific mentions, but aligns with positive experiences.
Guests indicate willingness to return, reflecting strong overall satisfaction.
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