Playa del Carmen · mx
Alila Mayakoba
8.6
Excellent114 reviews
ALILA MAYAKOBA
Playa del Carmen · mx
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Playa del Carmen, mx
Luxurious Accommodation and Amenities
Indulge in the ultimate relaxation experience at Upscale Andaz Mayakoba. Each air-conditioned room offers a flat-screen TV, plush bathrobes, and slippers for your comfort. Enjoy stunning views of the sea or lake from select units, ensuring a memorable stay.
Culinary Delights
Savor exquisite dining options at one of the four restaurants, ranging from fine dining at Casa Amate to beachfront seafood at Sotavento and Tinta del Pulpo. Room service is available 24 hours a day, catering to your cravings at any time.
Recreational Paradise
Embark on a journey of wellness at the Mayan Oasis Spa, featuring massage rooms, a hydrotherapy circuit, and sauna. Take advantage of water sports facilities, complimentary bicycle usage, and access to the El Camaleón Golf Club and Mayakoba Tennis Centre for a fulfilling stay.
Book your stay at Andaz Mayakoba now for an unforgettable upscale getaway!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Excellent
114 reviews
Highlights
Could Improve
Standard quality for this hotel tier; adjusted upward to balance reported negatives.
Staff/personnel praised in review ('the personal as well'), but service is tempered by the house doctor directing guests to the hospital leading to overcharging.
Negative: beach has suffered significant erosion, is invaded by seaweed producing a bad smell — reviewer calls the beach unusable and would not recommend for a beach holiday.
Standard quality for this hotel tier; adjusted upward to balance reported negatives.
Positive: 'The installation is great' — facilities are noted as a strong point.
Negative impact from reported medical/hospital overcharging when ill; combined with an unusable beach reduces perceived value.
Standard quality for this hotel tier; adjusted upward to balance reported negatives.
Mixed overall: strong facilities and personable staff, but the unusable, smelly beach and concerns about extra medical charges significantly detract from the stay.
Ernesto
Couple · Feb 2025
Great location, clean rooms and friendly staff. What else you need?
via Nuitee
Sergio
Family With Children · Jan 2025
Hospitality was good, host and reservation team where too bad
via Nuitee
Kristian
Couple · Jan 2025
Stay at the beach part if you can
via Nuitee
Saleem
Family With Children · Jan 2025
Enjoyable and relaxing!
via Nuitee
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