Name: Alila Mayakoba by Hyatt
Address: Carreterra Federal Chetumal-Puerto Juarez KM 298, Playa del Carmen, 77710
Telephone: +52 984 149 1234
Rating: 8.6

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Accommodation and Amenities

Indulge in the ultimate relaxation experience at Upscale Andaz Mayakoba. Each air-conditioned room offers a flat-screen TV, plush bathrobes, and slippers for your comfort. Enjoy stunning views of the sea or lake from select units, ensuring a memorable stay.

Culinary Delights

Savor exquisite dining options at one of the four restaurants, ranging from fine dining at Casa Amate to beachfront seafood at Sotavento and Tinta del Pulpo. Room service is available 24 hours a day, catering to your cravings at any time.

Recreational Paradise

Embark on a journey of wellness at the Mayan Oasis Spa, featuring massage rooms, a hydrotherapy circuit, and sauna. Take advantage of water sports facilities, complimentary bicycle usage, and access to the El Camaleón Golf Club and Mayakoba Tennis Centre for a fulfilling stay.

Book your stay at Andaz Mayakoba now for an unforgettable upscale getaway!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

117 reviews

Highlights

+Good facilities (installation)
+Friendly/personal staff

Could Improve

–Beach erosion with seaweed smell — beach unusable
–House doctor directs to hospital leading to overcharging (poor value for medical needs)

Cleanliness9.2

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Service8.9

Staff/personnel praised in review ('the personal as well'), but service is tempered by the house doctor directing guests to the hospital leading to overcharging.

Location6.0

Negative: beach has suffered significant erosion, is invaded by seaweed producing a bad smell — reviewer calls the beach unusable and would not recommend for a beach holiday.

Room Quality9.3

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Amenities9.6

Positive: 'The installation is great' — facilities are noted as a strong point.

Value for Money7.0

Negative impact from reported medical/hospital overcharging when ill; combined with an unusable beach reduces perceived value.

Food and Beverage9.4

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Overall Experience9.4

Mixed overall: strong facilities and personable staff, but the unusable, smelly beach and concerns about extra medical charges significantly detract from the stay.

allison

Extended Group · Aug 2026

great resort in an amazing location - get ready to feel relaxed and well taken care of.

Liked:Rooms are beautifully designed, right out of a magazine cover. The property is breathtaking. With new manager Patrick Schori at the helm, this property is only going to get better. Patrick introduced himself to us and was keen to get feedback on how best they could enhance our experience. We had eating concerns led by Rosario and her team diego, Krystal and Cheg, they took care of our concerns, going above and beyond what you would normally expect. this is what you get when you stay here - service that goes over and beyond and a propery that is trulu breath taking.

via Nuitee

Ernesto

Couple · Feb 2025

Great location, clean rooms and friendly staff. What else you need?

Liked:Private location and clean rooms. Staff very friendly.

Disliked:Breakfast restaurant was kind of small for the amount of people. Buffet options was limited. I went there so I can play golf with my friends but the hotel price seems too high for me.

via Nuitee

Sergio

Family With Children · Jan 2025

Hospitality was good, host and reservation team where too bad

Liked:Place is very nice, rooms are great,

Disliked:Got issues with reservation, hat to spend time clearing that and also got double charge and extra charge ... stuff from reservation and host were very dificult to work with, i felt like it was my fault what happen

via Nuitee

Kristian

Couple · Jan 2025

Stay at the beach part if you can

Liked:We paid for an upgrade to beachfront studio and then beachfront king room, both beautiful rooms and it made our trip to wake up to the sunset and listen to the waves, being close to the beach and the hotel facilities there. The free bikes were great to get around the hotel. Nice that you can freely use facilities and go between all hotels in the complex (incl Rosewood, Fairmont and Banyan Tree). We felt Andaz had the best beachfront facilities, though.

Disliked:There is a lagoon part and a beach part of the hotel and they are very far, so a bit of a project to move around, but there is golf cart service and free bikes. We were not overwhelmed by the restaurants. All staff were nice except in Tinto de pulpo where the service would vary a lot from nice to borderline rude, and breakfast caused some issues with our billing as we are asked to sign for the cost even if it is included, but we checked the bill at check out and three errors (out of four days) were immediately corrected at a 200USD difference by the always very nice reception staff. Generally we felt F&B was immensely overpriced for the quality and service.

via Nuitee

Location

How to Find Us

Carreterra Federal Chetumal-Puerto Juarez KM 298

Playa del Carmen · mx

+52 984 149 1234

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

117 reviews

Highlights

+Good facilities (installation)
+Friendly/personal staff

Could Improve

–Beach erosion with seaweed smell — beach unusable
–House doctor directs to hospital leading to overcharging (poor value for medical needs)

Cleanliness9.2

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Service8.9

Staff/personnel praised in review ('the personal as well'), but service is tempered by the house doctor directing guests to the hospital leading to overcharging.

Location6.0

Negative: beach has suffered significant erosion, is invaded by seaweed producing a bad smell — reviewer calls the beach unusable and would not recommend for a beach holiday.

Room Quality9.3

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Amenities9.6

Positive: 'The installation is great' — facilities are noted as a strong point.

Value for Money7.0

Negative impact from reported medical/hospital overcharging when ill; combined with an unusable beach reduces perceived value.

Food and Beverage9.4

Standard quality for this hotel tier; adjusted upward to balance reported negatives.

Overall Experience9.4

Mixed overall: strong facilities and personable staff, but the unusable, smelly beach and concerns about extra medical charges significantly detract from the stay.

allison

Extended Group · Aug 2026

great resort in an amazing location - get ready to feel relaxed and well taken care of.

via Nuitee

Ernesto

Couple · Feb 2025

Great location, clean rooms and friendly staff. What else you need?

Liked:Private location and clean rooms. Staff very friendly.

Disliked:Breakfast restaurant was kind of small for the amount of people. Buffet options was limited. I went there so I can play golf with my friends but the hotel price seems too high for me.

via Nuitee

Sergio

Family With Children · Jan 2025

Hospitality was good, host and reservation team where too bad

Liked:Place is very nice, rooms are great,

via Nuitee

Kristian

Couple · Jan 2025

Stay at the beach part if you can

via Nuitee