Name: Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort-Adults Only
Address: Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, MZ 03 77500, Cancún, 77500
Telephone: +52 998 283 3900
Rating: 7.3

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Suites and Amenities

Indulge in comfort with cable TV, air conditioning, and a coffee machine in our suites. Relax in the spa bath and enjoy the convenience of a minibar in your private space.

Entertainment and Leisure

Unwind at the tennis court or engage with the entertainment staff for a lively experience. Experience vibrant nights at the nightclub or plan excursions with the tour desk for a memorable stay.

Convenient Location and Casino Experience

Located near major transport links, our resort offers easy access. For added excitement, visit Casino del Mar for a thrilling gaming experience. Book now for an unforgettable adult-only getaway!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.3

Very Good

618 reviews

Highlights

+Amazing service
+Beautiful resort

Could Improve

–Restaurant reservation difficulties
–Food quality issues

Cleanliness7.5

Rooms were clean, nice, and overall reasonably quiet.

Service8.6

Service professionals were amazing - always kind and working hard.

Location7.5

The hotel was a short 20-minute car ride from the airport.

Room Quality7.5

Rooms were clean, nice and quiet.

Amenities8.1

Resort offered multiple pools with swim-up bars and entertainment.

Value for Money6.5

Tough to rate due to restaurant issues, but overall experience was good.

Food and Beverage6.0

Had significant complaints about food options and quality availability.

Overall Experience6.5

Great experience overall, marred by restaurant reservation issues.

Shiquita

Solo Traveller · Aug 2026

I’m definitely coming back

Liked:Spacious and accommodating to every age group

Disliked:Nothing

via Nuitee

Anhkti

Solo Traveller · Aug 2026

Liked:⸻ My Honest Experience — Beautiful Resort, But Several Areas Need Improvement I waited to write this review because I wanted to take my time and provide a fair and detailed account of my experience. Upon arrival, the hotel was absolutely beautiful and exceptionally clean. The property itself was very well maintained, and there were definitely aspects of my stay that I appreciated. However, there were also several issues that I believe are important for future guests to be aware of. First, I booked this property because it was advertised as an adults-only resort. To my surprise, there were quite a few families and children present when I arrived. This was unexpected and somewhat disappointing, as the adults-only atmosphere was one of the reasons I chose the property in the first place. After traveling and arriving exhausted, I was also informed that my room would not be ready until 3:00 PM. It was already around 1:00 PM, and the temperature was close to 90 degrees, so waiting was definitely inconvenient. During check-in, the gentleman assisting me told me that I had been upgraded from the room I originally booked, which initially made me very excited. Unfortunately, when I arrived at my room, I quickly realized that it was not actually an upgrade. I had specifically booked a room with a jacuzzi on the balcony, but instead received a standard suite with a standard poolside balcony. I had also included a request regarding my birthday when making the reservation, but there were no accommodations prepared for that either. Thankfully, I was contacted through WhatsApp by Andy Garcia from Booking.com, and I have to give him a tremendous amount of credit. He immediately took the time to address the issues I experienced and went above and beyond to make things right.

via Nuitee

Angelique

Couple · Aug 2026

Liked:Everyone was so friendly and they had so many great activities

Disliked:They need to figure out the reservation system the app was always down and I could barely book any dinner reservations

via Nuitee

jamesdL9340ZJ

Family · Mar 2026

AARON at the hideaway pool is the BEST!

Liked:Aaron at the pool bar during the week - was absolutely wonderful! Including all of the bartenders and wait staff! Ana was also wonderful! The attentiveness, the dedication, and the personalized service was excellent. He made our week very memorable!

via tripadvisor

Location

How to Find Us

Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, MZ 03 77500

Cancún · mx

+52 998 283 3900

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The Environmental Sanitation Taxes has to be paid at front desk in Mexican Pesos, at a rate of $79.20 MXN per room per night is excluded and will be charged at departure. Bed types are subject to availability according to the hotel occupancy. A deposit may be required at the property.

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