Name: Hotel El Convento
Address: 100 Cristo Street, San Juan, 00901
Telephone: +1 787-723-9020
Rating: 9

WiFi availableFree WiFiRestaurantSwimming poolOutdoor poolRooftop pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, Swimming pool

Location

San Juan, PR

Historic Charm in Old San Juan

Hotel El Convento, nestled in the heart of historic Old San Juan, offers guests a unique experience in a 350-year-old restored building.

Luxurious Amenities

Guests can enjoy beach privileges at El Convento Beach Club, a pool and hot tub overlooking San Juan Bay, and a variety of services including facials, massages, and a Manager's Reception each evening.

Culinary Delights

Indulge in Spanish décor rooms with modern amenities, two on-site restaurants offering gourmet and tapas menus, and a prime location near museums, landmarks, and the airport.

Book now for an unforgettable stay at Hotel El Convento and immerse yourself in the rich history and luxury of Old San Juan.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

1,057 reviews

Highlights

+Great location
+Friendly staff
+Beautiful hotel ambiance
+Nice pool area

Could Improve

–Slow breakfast service
–Housekeeping delays
–High prices for some services

Cleanliness8.5

Housekeeping was very late on occasion, not the standard expected for this hotel tier.

Service9.4

Staff were friendly and attentive, providing excellent service overall.

Location9.5

Great location, although difficult to access during high season due to traffic.

Room Quality8.9

Rooms were comfortable and quiet, but some were small and not cleaned timely.

Amenities9.4

Pool and hot tub were lovely; hotel offers nice additional features like morning coffee.

Value for Money8.4

Price is relatively high for the amenities and service provided.

Food and Beverage8.5

Breakfast service was slow and not sufficiently staffed; food quality was inconsistent.

Overall Experience9.4

A very pleasant stay overall with beautiful ambiance and friendly service.

Maria

Couple · Sep 2026

Excellent service …. One of my dream come true .

Liked:The arquitecture ; service and location.

Disliked:The pool wasn’t available 😞

via Nuitee

Karen A

Couple · Sep 2026

Nice overall.

Liked:Pretty, and the views from the wine reception were lovely.

Disliked:It is difficult to get to one’s room during some parts of weddings, which are common on weekends.

via Nuitee

Herb

Family With Children · Sep 2026

Check in staff was great assigned to my room is a thief

Liked:Location

Disliked:House keeping staff stole my jewelry

via Nuitee

zagreb2016

Family · Aug 2026

An Absolutely Perfect Hotel Experience

Liked:El Convento is truly a five-star experience; I am certain there is simply no better hotel option in Old San Juan. From the moment I booked our stay, directly through the hotel, the staff were responsive, attentive to my requests and concerns, and generous in their answers. I was apprehensive about travelling to Puerto Rico in the midst of the water crisis, but the hotel was right to assure me our stay would not be affected one bit. We arrived early, and the lovely ladies at the front desk greeted us and took our luggage into safe keeping while we spent some time at El Parque de Las Palomas, just down the street. They telephoned soon after to say that our room was ready, although it was still hours before the official check-in time. When we reached our room, our luggage had been delivered upstairs for us, and we had a beautiful birthday surprise arranged by the hotel staff, personalized to my son in a hand-drawn card on the hotel's lovely stationery. Our room was just perfect, clean and beautiful like the rest of the hotel, and reflected a tasteful mix of Spanish colonial history and modern design. The hallways, pool, veranda, and especially the central courtyard are just stunning. It was magical to get up early, survey the Old San Juan skyline, with the Cathedral right next door, and then proceed to sip tea and coffee in the company of birds flitting about the níspero tree. The daily Manager's reception provided outstanding cheeses with tiny gourmet toast crackers, Pellegrino, and wine and was included with our stay. We were touched each late afternoon to find our room had been made up a second time and that delicious chocolates, personalized by the hotel, were waiting for us on our nightstand. The beauty and comfort of the hotel would have been enough, but this was a place where detail mattered, right down to the "El Convento" branded water bottles always on ice for guests, the Molton Brown soaps and lotion, the bathrobes and slippers, and even the classy uniform dresses all of the women wore. The food at the restaurant was excellent, and the open-air patio was enchanting, with the chango birds flitting about. And then there was the location - for this reason alone, one could choose El Convento. Old San Juan is a walkable city, but it helps a great deal in the heat to have your hotel room nearby to afford a quick rest, dip in the pool, or some chilled water. You cannot beat the ideal combination here of convenience and luxury. And being in the center of it all does not mean your sleep will be compromised; the antique wooden doors and related extras mean the rooms are quiet at night and the atmosphere very soothing; the air conditioning was ice cold but fully adjustable to one's needs. We availed ourselves of the option to go to the beach in Isla Verde at the Marriot, and that visit was easy, enjoyable, and clearly well arranged by both hotels. In summary, El Convento is a phenomenal choice, the only one, perhaps, for guests wanting to be steeped in the real culture of Old San Juan while enjoying a luxury hotel accommodations, all at an affordable price. We felt like we were members of a private club and not simply hotel guests, a rare experience by any standard.

via tripadvisor

Location

How to Find Us

100 Cristo Street

San Juan · PR

+1 787-723-9020

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Hotel El Convento, San Juan | Member Rates | Dyme

Guest Reviews

What Guests Say

9.0

Exceptional

1,057 reviews

Highlights

+Great location
+Friendly staff
+Beautiful hotel ambiance
+Nice pool area

Could Improve

–Slow breakfast service
–Housekeeping delays
–High prices for some services

Cleanliness8.5

Housekeeping was very late on occasion, not the standard expected for this hotel tier.

Service9.4

Staff were friendly and attentive, providing excellent service overall.

Location9.5

Great location, although difficult to access during high season due to traffic.

Room Quality8.9

Rooms were comfortable and quiet, but some were small and not cleaned timely.

Amenities9.4

Pool and hot tub were lovely; hotel offers nice additional features like morning coffee.

Value for Money8.4

Price is relatively high for the amenities and service provided.

Food and Beverage8.5

Breakfast service was slow and not sufficiently staffed; food quality was inconsistent.

Overall Experience9.4

A very pleasant stay overall with beautiful ambiance and friendly service.

Maria

Couple · Sep 2026

Excellent service …. One of my dream come true .

Liked:The arquitecture ; service and location.

Disliked:The pool wasn’t available 😞

via Nuitee

Karen A

Couple · Sep 2026

Nice overall.

Liked:Pretty, and the views from the wine reception were lovely.

Disliked:It is difficult to get to one’s room during some parts of weddings, which are common on weekends.

via Nuitee

Herb

Family With Children · Sep 2026

Check in staff was great assigned to my room is a thief

Liked:Location

Disliked:House keeping staff stole my jewelry

via Nuitee

zagreb2016

Family · Aug 2026

An Absolutely Perfect Hotel Experience

via tripadvisor