Name: The Del Monte Lodge Renaissance Rochester Hotel & Spa
Address: 41 North Main Street, Rochester, NY 14534
Rating: 8.8

The Del Monte Lodge Renaissance Rochester Hotel & Spa | Member Rates | Dyme

WiFi availablePaid WiFiParkingFree ParkingValet parkingMisc parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Rochester, us

Luxurious Accommodations

The Del Monte Lodge offers elegantly decorated rooms in warm, neutral colors with modern amenities like a flat-screen TV, minibar, and coffee/tea facilities. Guests can unwind in comfort and style during their stay.

Award-Winning Dining Experience

Indulge in regional cuisine crafted from seasonal ingredients at the acclaimed Erie Grill restaurant. Whether enjoying a leisurely meal or a quick bite, guests are sure to savor the delicious flavors and impeccable service.

Relaxation and Convenience

From signature spa treatments to a well-equipped gym, 24-hour reception, and laundry services, The Del Monte Lodge ensures a seamless and enjoyable stay. Guests can also explore nearby attractions like Nazareth College and downtown Rochester easily from the hotel's prime location.

Book your stay at The Del Monte Lodge Renaissance Rochester Hotel and Spa for a memorable and upscale experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

180 reviews

Highlights

+Great location
+Outstanding service
+Beautiful grounds
+Delicious food

Could Improve

–Noisy air conditioning
–Early departure due to inconvenience

Cleanliness7.7

The review mentioned a noisy air conditioning system that impacted the sleep experience.

Service9.7

The staff made the guest feel welcomed and provided outstanding service.

Location8.7

The location was favorable as mentioned in the pros.

Room Quality8.7

Rooms were described as spacious and well-maintained.

Amenities8.7

Amenities standard for this hotel tier, with no specific mentions.

Value for Money8.7

Value for money perceived as good based on overall positive sentiment.

Food and Beverage9.2

Dining options were excellent with a variety of fresh and delicious meals.

Overall Experience9.0

Overall positive experience despite some issues.

Anne

Family With Children · Jun 2026

happy,well-served

Liked:Room service. Nice.

via Nuitee

S2457SVmelissak

Family · Jun 2025

Nice Stay in Pittsford

Liked:This hotel is located in the heart of Pittsford, NY. The hotel was very welcoming when we arrived. Everyone was extremely helpful. We were there for a wedding and they handed out bags for the guests from the bride. The rooms were clean and we were provided with everything we needed. We thought the lighting was a bit weird and dim in our room. Other rooms might have better lighting. Overall it was a good stay and we would stay again.

via tripadvisor

80237travel

Business · Jun 2025

Lacking amenities and service standard for purported upscale 4-star hotel

Liked:The Renaissance Del Monte Lodge is probably the best chain option in Rochester. The location itself is about 15 minutes by car from downtown Rochester and is in a small village on the banks of the Erie Canal. Renaissance, like other Marriott brands, is a bit lost and confused. However, in concept, Renaissance is supposed to be an upscale, 4-star hotel that’s more boutique-like than Marriott’s flagship Marriott brand. But, if I’m being honest, the Renaissance Del Monte Lodge is just a Fairfield or Courtyard with a considerably better restaurant, a fancy spa, and better décor. The hotel’s AAA rating confirmed my impression. AAA has given it a 3-diamond rating, which is below what you would expect. The Renaissance Del Monte Lodge should have a four-diamond rating from AAA. Here are some of the issues that I experienced: No pre-arrival email or welcome letter at check-in. There is no doorman or bellman to assist with luggage, etc. The front desk offered no assistance. There appears to be a hotel car, a Cadillac SUV. But no information was given at check-in about its availability, etc. This is why a hotel should do a pre-arrival email or at least provide a welcome letter at check-in. Similarly, there’s a spa, but you wouldn’t know this as a guest because it’s not promoted and you receive no information about it at check-in. This is another reason for a welcome letter or pre-arrival email. Speaking of the spa, there’s no pool. I found it somewhat strange that a full-service hotel with a spa doesn’t have a pool. A half-indoor, half-outdoor pool would be fantastic, especially given the pleasant summer weather. Renaissance properties are supposed to have a “navigator” (what the brand calls a concierge). I didn’t see a concierge desk or any employee other than the front desk clerk. No newspapers. I didn’t even see a Rochester tourism magazine. There is no pantry market. So, if you want a Pepsi and the restaurant is closed, your only option is to leave the hotel and go to the nearby gas station. The in-room amenities are basic. The generic hotel coffeemaker with cheap hotel coffee was provided. In a suite, you would expect maybe an espresso maker. Even in a suite, there wasn’t a stocked mini-bar, wine glasses, or corkscrew. With one exception, Bonvoy recognition was mediocre to poor. I booked a king room. Before my arrival, I confirmed a king room on the highest floor with the hotel. At check-in, I was downgraded to a 2-queen room. After complaining to the front desk and invoking the Marriott compensation guarantee, I was “upgraded” to a suite with no apology for the initial downgrade. I received an unaddressed and unsigned card in my original room that thanked me for staying. There was an F&B amenity consisting of macaroons and Diet Pepsi. While kind, the macaroons are something I don’t eat. I’m a Diet Pepsi addict. I appreciated the Diet Pepsi. My Bonvoy ambassador account has my F&B preferences. Just like downgrading my room, the hotel didn’t try at all. Zero effort. Zero attention to detail. Is it that difficult to provide an in-room F&B amenity based on my preferences? What’s the point of Marriott asking ambassadors for their preferences if they aren’t consulted? I would have rather had extra Diet Pepsi than the macaroons. My original room and the suite I later received were superficially clean. I say superficially because everything looked clean. But when you looked a little closer, you started to see things. Hair on furniture. Multiple stains on furniture, like white stains on upholstery. Dirty floors. Mold or mildew in the shower. Scratched, scuffed, cracked, and otherwise damaged flooring, countertops, furniture, etc. Peeling wallpaper. The one Bonvoy benefit the hotel delivers well is the breakfast benefit. Platinum and higher can order ANYTHING off the menu. The hotel’s restaurant, the Erie Grill, is a legitimate restaurant, and the food, both for breakfast and dinner, is very good to excellent. The wine list, in particular, is spectacular for a hotel restaurant in the suburbs of Rochester. Speaking of the restaurant, the only issue with the restaurant is its size. It is a very small space. Reservations for dinner and Sunday brunch are highly recommended. However, guests wouldn’t know this because there’s no welcome letter or pre-arrival email. I was also surprised by the lack of outdoor seating. The restaurant faces the Erie Canal. There’s a nice pathway out there with lots of foot traffic. Four or five outdoor tables would be a nice addition. All things considered, the Renaissance Del Monte Lodge is trying to be an upscale hotel but comes considerably short of what you expect. Especially given the prices. The night I stayed, the suite I received as an upgrade was almost $700 per night. That’s a lot of money for a suite, given the cleanliness and maintenance issues, the lack of services, and the overall lack of amenities. Unless improvements are made, I think Marriott should change this hotel's brand from Renaissance to Tribute Portfolio.

via tripadvisor

3000calories

Business · May 2025

Hotel which punches above its weight

Liked:I stayed here for a conference and this hotel punches above its weight. They messed up a little on check in which took longer than usual and missed to get my card to hold for incidentals but they were nice and apologetic when they called me back to the desk to finish up. I’m guessing new hire at the front, but not sure. The room was comfortable and fairly large. I think historically they’ve struggled with room lighting so they’ve made up for it by placing lights all over the room, so you have to find all the switches which is kind of fun. There are plenty of outlets for devices. The bathroom has a sliding door, which I hate for bathrooms, but it is a heavy one and blocks noises and lights so that’s good. The end

via tripadvisor

Location

How to Find Us

41 North Main Street

Rochester · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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