Name: Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
Address: 800 Jefferson Road, Rochester, NY 14623
Rating: 9

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Rochester, us

Convenient Location

Situated just off I-390, Holiday Inn Hotel & Suites Rochester – Marketplace offers easy access to downtown Rochester, only a 15-minute drive away.

Fantastic Amenities

Enjoy the indoor pool, on-site restaurant serving American cuisine, free Wi-Fi, and rooms equipped with a microwave and refrigerator. The hotel also features a modern fitness center, business center, and on-site laundry facilities.

Great Services

With a 24-hour front desk, guests can expect round-the-clock assistance. The hotel's proximity to the Rochester Riverside Convention Center and Greater Rochester International Airport makes it a perfect choice for both business and leisure travelers.

Book your stay at Holiday Inn Hotel & Suites Rochester – Marketplace for a comfortable and convenient experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

413 reviews

Highlights

+Clean and quiet
+Good location near restaurants and stores
+Heated pool

Could Improve

–Moldy rooms
–Miscommunication with staff
–Overpriced accommodation

Cleanliness7.5

Negative sentiments regarding mold and cleanliness in rooms, which significantly impacted the experience.

Service9.5

While the service was often mentioned as friendly, there were significant staffing issues which affected response times.

Location10.0

Positive mentions of the location being close to stores and restaurants, very convenient.

Room Quality8.0

Room quality received negative remarks, particularly regarding outdated features and cleanliness.

Amenities9.0

Provided amenities were basic, with some positive mentions of the heated pool but overall disappointing choices.

Value for Money9.0

Perceived as overpriced considering the quality of accommodations and issues faced.

Food and Beverage9.5

Breakfast was basic and not worth the extra payment, reflecting standard expectations.

Overall Experience9.5

Mixed experience with several positives overshadowed by cleanliness and service issues.

Folwell

Solo Traveller · Jun 2026

Liked:Well it was close to what we had to do and easy to get to

Disliked:Well the microwave didn't work light stade on all the time told desk about it

via Nuitee

DAVID

Couple · May 2026

Would stay again

Liked:The pool and the breakfast

Disliked:Loved everything about it

via Nuitee

lawson

Couple · May 2026

Over all the stay was great. the Staff at the front desk were great.

Liked:it closed 10 minutes early so we had to eat somewhere else.

Disliked:The Breakfast as stated before closed early and personnel were not that friendly when asked about why it closed early.

via Nuitee

Gonzalo

Solo Traveller · May 2026

Liked:Place nice and clean

Disliked:None

via Nuitee

Location

How to Find Us

800 Jefferson Road

Rochester · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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