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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Rochester · US

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

9
Exceptional428 reviews
  1. Hotel Collection
  2. /Hotels in Rochester
  3. /Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Rochester, US

Convenient Location

Situated just off I-390, Holiday Inn Hotel & Suites Rochester – Marketplace offers easy access to downtown Rochester, only a 15-minute drive away.

Fantastic Amenities

Enjoy the indoor pool, on-site restaurant serving American cuisine, free Wi-Fi, and rooms equipped with a microwave and refrigerator. The hotel also features a modern fitness center, business center, and on-site laundry facilities.

Great Services

With a 24-hour front desk, guests can expect round-the-clock assistance. The hotel's proximity to the Rochester Riverside Convention Center and Greater Rochester International Airport makes it a perfect choice for both business and leisure travelers.

Book your stay at Holiday Inn Hotel & Suites Rochester – Marketplace for a comfortable and convenient experience.

Loading rooms and rates...

Location

How to Find Us

800 Jefferson Road

Rochester · US

+1 585-475-9190

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

428 reviews

Highlights

  • +Clean and quiet
  • +Good location near restaurants and stores
  • +Heated pool

Could Improve

  • –Moldy rooms
  • –Miscommunication with staff
  • –Overpriced accommodation
Cleanliness7.5

Negative sentiments regarding mold and cleanliness in rooms, which significantly impacted the experience.

Service9.5

While the service was often mentioned as friendly, there were significant staffing issues which affected response times.

Location10.0

Positive mentions of the location being close to stores and restaurants, very convenient.

Room Quality8.0

Room quality received negative remarks, particularly regarding outdated features and cleanliness.

Amenities9.0

Provided amenities were basic, with some positive mentions of the heated pool but overall disappointing choices.

Value for Money9.0

Perceived as overpriced considering the quality of accommodations and issues faced.

Food and Beverage9.5

Breakfast was basic and not worth the extra payment, reflecting standard expectations.

Overall Experience9.5

Mixed experience with several positives overshadowed by cleanliness and service issues.

Elior

Solo Traveller · Sep 2026

7
Liked:Nice staff, the room is ok, nice facilities
Disliked:No safe in the room, the hotel is pretty old

via Nuitee

Kim

Couple · Aug 2026

10
Liked:Location for sure and the staff was excellent
Disliked:Would like the room cleaned each day, wished the prices were lower

via Nuitee

Kit

Couple · Aug 2026

6

Overall a good stay, good location. A bit over priced but the staff was super friendly

Liked:The room was overall clean and bed was comfortable
Disliked:The shower needed to be cleaned. The price is too high. The breakfast needs more variety. The fresh fruits were spoiled with fuzz on them and were mixed with the other fruits. Fruit flies were sooooo much in our room

via Nuitee

Chasity

Solo Traveller · Aug 2026

10
Liked:The staff were so helpful and friendly. The rooms were clean and the beds were comfortable. Breakfast was delicious and having a restaurant and bar on site was so convenient.
Disliked:Our bathroom was super small. Theres definitely not enough room if more than 1 person was in there at the same time. This wasnt a deal breaker for us though. We would totally book another stay.

via Nuitee

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