Rochester · US

Hilton Garden Inn Rochester Downtown, NY

Name: Hilton Garden Inn Rochester Downtown, NY
Address: 155 East Main Street, Rochester, NY 14604
Telephone: +1 585-232-5000
Rating: 9

Exceptional336 reviews

WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Rochester, US

Luxurious Accommodations

Experience comfort and convenience at Hilton Garden Inn Rochester Downtown. Each room is equipped with modern amenities like a TV, air conditioning, microwave, and coffee machine. The private bathrooms are stocked with complimentary toiletries, ensuring a relaxing stay.

Impressive Facilities

Take advantage of our indoor pool, fitness centre, and on-site restaurant. Whether you want to unwind with a swim, stay active during your travels, or indulge in delicious meals, we have you covered. Additionally, benefit from free WiFi, luggage storage, and laundry services for a seamless experience.

Prime Location

Conveniently situated near popular attractions like Rochester Riverside Convention Center and The National Museum of Play, our hotel is the perfect choice for both leisure and business travelers. Explore the city with ease and make the most of your stay at Hilton Garden Inn Rochester Downtown.

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Location

How to Find Us

155 East Main Street

Rochester · US

+1 585-232-5000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Rochester · US

Hilton Garden Inn Rochester Downtown, NY

Exceptional336 reviews

WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Rochester, US

Luxurious Accommodations

Impressive Facilities

Prime Location

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

336 reviews

Highlights

+Friendly staff
+Convenient location

Could Improve

–Dirty rooms
–Slow check-in process

Cleanliness8.6

Most reviews mention that rooms were clean, but one review indicated some dissatisfaction with cleanliness due to being split into dirty rooms.

Service9.6

Overall, guests enjoyed the friendliness of the staff, although there were a few mentions of slow service and communication issues.

Location9.7

Convenient location was frequently highlighted as a positive attribute.

Room Quality8.6

Rooms were described as huge and nice, but there were issues with room temperature and an incident with being assigned dirty rooms.

Amenities8.6

Amenities were mentioned, but there were some complaints about the restaurant and fitness facilities.

Value for Money9.1

Some found the pricing to be a bit high, but satisfactory for the quality provided.

Food and Beverage8.1

There were criticisms about the breakfast quality and coffee, suggesting room for improvement.

Overall Experience9.6

Despite some issues, many enjoyed their stay and appreciated the service and location.

Larry

Solo Traveller · Sep 2026

Liked:Everything was fine. All staff were friendly and served me well.

Disliked:Can't think of anything that didn't go according to expectations.

via Nuitee

Z225YCtimf

Business · Aug 2026

sketchy billing

Liked:I booked the room using the HH app for $181. The hotel charged me $265. Manager wouldn’t adjust down told me to work with Hilton. Hilton wouldn’t adjust down. This amount was over my allowable limit, I didn’t and wouldn’t have booked it for that rate. They said I did the breakfast deal but I had to pay for breakfast at the hotel restaurant Grappo. Booking issue never resolved. I was told by another associate that he stopped going to this hotel for sketchy billing. I’ve been Hilton honors mostly exclusively for last twenty years. @Marriott from here forward.

via tripadvisor

YorkMaineFamily

Family · Aug 2026

Stay at the Hyatt

Liked:We were in town for a wedding and had the option between the Hyatt and the Hilton, being loyal Hilton rewards members, we chose the Hilton. I have never been so disappointed with a Hilton. The door to our room was broken. The sofa “bed” was more like a torture device, the beds were so uncomfortable- shower curtain ripped, carpet was damp, etc. the room needed a major upgrade! We booked a suite too so expected even more than a traditional room. The one window looked out in a hallway. It was so bad we left the next morning and checked into the Hyatt. I was able to get out of the second night without being charged for it, but feel like I should get a refund for the first night still. That wasn’t offered once I finally connected with someone who cared (Ashely). Do not recommend. Staying here made me question my 20+ year long Hilton membership.

via tripadvisor

williamfN9190SL

Business · Jul 2026

Worst Ever Hotel Experience + valuable items stolen by hotel staff

Liked:This is quite literally the worst General Manager and staff I have ever experienced in my travelling life!!! - A very valuable pair of cufflinks were stolen from my room by the hotel staff and the General Manager is refusing to replace them. whilst I was in a client meeting the staff wen into my room, went through all of my draws, cuboards, wash kits, underwear, wardrobe etc and stuffed my belongings into my bags, removed them from my room and put them in a staff room. When I returned to the hotel they refused to give me access to my room and told me I didnt have a booking!! - The reception staff knew I was returning to the hotel in an hour as we had a conversation as I left form my meeting. When I complained that they had gone through my personal belongings without my permission they tried to deny it!! - eventually the General Manager (Paul Walters) asked me to attend his office and offered me another room by way of apology (They claimed the emptied my room as they were full!) - He wrote to me explaining how sorry he was what had happened and would look into it (His staff informed me that it was he who ordered them to empty my room) - I checked my belongings and indeed a pair of cufflinks had been either stolen, mislaid or left in the room. I have sent proof of purchase to the Mr Walters but he is now trying to deny his staff were not responsible for the theft or loss of my cufflinks - my lawyers will be dealing with him and this hotel in the near future - in addition to this dissapointing experience the staff were rude and unhelpful at the reception and restaraunt - The food was less than average as the icing on the cake

via tripadvisor

Location

How to Find Us

155 East Main Street

Rochester · US

+1 585-232-5000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.