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Hilton Garden Inn Rochester Downtown, NY

Rochester · us

Hilton Garden Inn Rochester Downtown, NY

9
Exceptional320 reviews
  1. Hotel Collection
  2. /Hotels in Rochester
  3. /Hilton Garden Inn Rochester Downtown, NY
ParkingSecured parkingRestaurantSwimming poolAccess to nearby indoor poolScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

Rochester, us

Luxurious Accommodations

Experience comfort and convenience at Hilton Garden Inn Rochester Downtown. Each room is equipped with modern amenities like a TV, air conditioning, microwave, and coffee machine. The private bathrooms are stocked with complimentary toiletries, ensuring a relaxing stay.

Impressive Facilities

Take advantage of our indoor pool, fitness centre, and on-site restaurant. Whether you want to unwind with a swim, stay active during your travels, or indulge in delicious meals, we have you covered. Additionally, benefit from free WiFi, luggage storage, and laundry services for a seamless experience.

Prime Location

Conveniently situated near popular attractions like Rochester Riverside Convention Center and The National Museum of Play, our hotel is the perfect choice for both leisure and business travelers. Explore the city with ease and make the most of your stay at Hilton Garden Inn Rochester Downtown.

Loading rooms and rates...

Location

How to Find Us

155 East Main Street

Rochester · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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HILTON GARDEN INN ROCHESTER DOWNTOWN, NY

Guest Reviews

What Guests Say

9.0

Exceptional

322 reviews

Highlights

  • +Friendly staff
  • +Convenient location

Could Improve

  • –Dirty rooms
  • –Slow check-in process
Cleanliness8.6

Most reviews mention that rooms were clean, but one review indicated some dissatisfaction with cleanliness due to being split into dirty rooms.

Service9.6

Overall, guests enjoyed the friendliness of the staff, although there were a few mentions of slow service and communication issues.

Location9.7

Convenient location was frequently highlighted as a positive attribute.

Room Quality8.6

Rooms were described as huge and nice, but there were issues with room temperature and an incident with being assigned dirty rooms.

Amenities8.6

Amenities were mentioned, but there were some complaints about the restaurant and fitness facilities.

Value for Money9.1

Some found the pricing to be a bit high, but satisfactory for the quality provided.

Food and Beverage8.1

There were criticisms about the breakfast quality and coffee, suggesting room for improvement.

Overall Experience9.6

Despite some issues, many enjoyed their stay and appreciated the service and location.

Babette

Family With Children · May 2026

5

Fairly nice looking facility with nice staff but a terrible room experience.

Liked:Front desk workers were extremely pleasant.
Disliked:Most uncomfortable bed I’ve ever tried to sleep on and the springs were so squeaky on bed #2 that no one could sleep.

via Nuitee

Scott

Solo Traveller · Apr 2026

7
Liked:The hotel was super clean and the staff was friendly
Disliked:The staff sometimes were hard to find like at the breakfast area I walked around for 5 minutes until someone came out and greeted me while the cook was sitting down watching tv. Him and the hostess seemed like they were being bothered and I was the only person there at the time and this was around 8am?? Also they need to finish fixing the rooms for example my room which was 333 was missing handles to the cabinets so they couldn't be used if I needed them and I know you usually wait for the person to check out before you clean the room thoroughly but they still should come and make the beds daily which they didn't.

via Nuitee

Marie

Couple · Jan 2026

8

Comfy clean beautiful building.

via Nuitee

Camille

Extended Group · Jan 2026

3

It was convenient but I wouldn’t stay here again.

Liked:The fact that is was halfway to where we were traveling
Disliked:The pool was closed, the bed was uncomfortable, there were stains on bed covers, the shower was dirty. When we first arrived to the room everything was pulled like far away from the wall. Just overall wasn’t anything to be excited about.

via Nuitee