Name: DoubleTree by Hilton Rochester
Address: 1111 Jefferson Road, Rochester, NY 14623
Rating: 8

DoubleTree by Hilton Rochester | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Rochester, us

Convenient Location

Located just off I-390 and near the New York State Thruway, Doubletree Hotel Rochester offers easy access to downtown Rochester and key attractions like the Rochester Museum & Science Center.

Modern Amenities

Guests can unwind in the indoor pool, stay active in the 24-hour fitness center, and take advantage of the 24-hour business center. The Atrium Lounge is perfect for relaxing with a drink, while Bistro 252 serves delicious American breakfast options.

Nearby Attractions

Situated only 5 miles from Greater Rochester International Airport, our hotel is close to Seabreeze Amusement Park, Seneca Park Zoo, and various corporate offices, making it an ideal choice for both leisure and business travelers.

Book your stay at Doubletree Hotel Rochester for a memorable experience in Rochester, New York.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

403 reviews

Highlights

+Great location
+Nice atrium
+Beautiful pool area

Could Improve

–Rude staff
–Wrong room given
–Cleanliness issues

Cleanliness6.2

Several negative mentions about cleanliness, including a filthy gym area and dirty elevator buttons.

Service8.6

Initial service issues with rude staff upon check-in, but sweet staff acknowledged later.

Location10.0

Great location mentioned positively in multiple reviews.

Room Quality7.2

Mixed reviews; received wrong room type and issues with TV and soundproofing.

Amenities8.1

Outdoor areas like the atrium and pool positively mentioned, but lack of basic amenities.

Value for Money8.7

Overall experience suggests a struggle for the price due to service and room issues.

Food and Beverage6.1

Lack of food options and closed Bistro noted, leading to a poor rating.

Overall Experience9.2

Despite issues, some positive elements recognized, leading to an average rating.

Cecilia

Solo Traveller · Jul 2026

Liked:Bed was comfortable. Location was perfect.

Disliked:Floor looked very dirty like it had not been swept after renovations. I tried to call front desk, the phone was not plugged it since there was no port and just a bunch of loose wires behind the table. I walked up, asked for floor to be cleaned. Also told them abt loose wires and said I hoped they were not dangerous. She just asked me if I wanted an engineer to look at it. Neither got addressed.

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Rodney

Solo Traveller · Jul 2026

Liked:Staff was friendly and very helpful.

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Cindy

Solo Traveller · Jul 2026

NO free shuttle as advertised

Liked:Clean, comfortable

Disliked:Advertised free shuttle, actually no shuttle so it cost an additional $30 from the airport. I feel Doubletree cheated me out of this and should have reimbursed me $30.

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Shaun

Solo Traveller · Jul 2026

Liked:Location and staff

Disliked:Rooms need updating.

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Location

How to Find Us

1111 Jefferson Road

Rochester · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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