Name: Courtyard Rochester Downtown
Address: 390 East Avenue, Rochester, NY 14607
Telephone: +1 585-504-2750
Rating: 9

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Rochester, us

Modern Comfort and Convenience

Located in Rochester, Courtyard Rochester Downtown offers a convenient and comfortable stay near popular attractions. The hotel features air-conditioned rooms with free WiFi, a fitness center, and a restaurant. Guests can enjoy free bikes to explore the city and benefit from free private parking during their stay.

Delicious Dining Options

Start your day with a delicious breakfast at the hotel's restaurant, offering à la carte, continental, or American options. In addition, guests can unwind at the bar or snack bar, or opt for room service for a cozy night in.

Business-Friendly Amenities

For business travelers, the hotel provides a business center and multilingual staff at the 24-hour front desk. Relax in well-equipped rooms with a desk, flat-screen TV, and complimentary bed linen and towels.

Experience comfort and convenience at Courtyard Rochester Downtown - book your stay today!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

312 reviews

Highlights

+Cleanliness
+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Extra charges for parking and breakfast
–Noise from adjacent rooms
–Inconsistent service at breakfast

Cleanliness8.5

Mixed sentiments; generally clean but a complaint about room refresher causing allergies.

Service9.4

Generally positive sentiments about staff, with one negative experience noted.

Location9.5

Consistently praised for its convenient and central location.

Room Quality9.4

Rooms described as clean and comfortable with a pleasant atmosphere.

Amenities8.9

Amenities satisfactory but had complaints about extra charges for parking and breakfast.

Value for Money8.4

Some concerns about extra costs for amenities like breakfast.

Food and Beverage8.5

Mentioned positively in terms of onsite food but experienced issues with breakfast service.

Overall Experience9.4

Overall positive, with great experiences highlighted despite some minor setbacks.

Raquel

Family With Children · Jul 2026

I love this hotel I never have any problems

Liked:Staff was amazing.

via Nuitee

Hebert778

Couples · May 2026

Keep searching

Liked:Pros: Small covered garage convenient for rainy days. Complimentary parking. Quiet location. Secure. Front desk receptionist on day one was very helpful in jogging rooms around to accommodate our request. Cons: Slowest housekeeping service EVER! Left my room at 9:20 AM. Came back at 3:10. Room still not cleaned. (It was in my folio for daily housekeeping). I’ve been here 4 days & only one day was good! Bed not made twice! Trash cans not emptied! Kleenex box not refilled. Number of replenished towels was not consistent. Tissue left on bathroom floor. Soap dispenser broken off wall in shower. I left a tip twice for housekeeping & feel like I should take it back! Housekeeping staff not properly trained. No restaurant on site. Bistro closed between 10:00am - 5:00pm. No lunch available not even Starbucks. Staff is pretty lackadaisical. Would not recommend this hotel.

via tripadvisor

Amanda

Couple · May 2026

Our toilet didn’t work. Maintenance claimed to fix it, he didn’t then had the audacity to blame us for it now working. P

Liked:Nothing.

Disliked:Everything - parking was awful, breakfast was subpar and the rooms are not worth the price.

via Nuitee

Shaquana

Couple · Apr 2026

Liked:Yes

via Nuitee

Location

How to Find Us

390 East Avenue

Rochester · us

+1 585-504-2750

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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