Name: Terasu Riviera Maya Hotel & Spa, en Xcaret
Address: KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret, Playa del Carmen, 77720
Telephone: +52 998 244 7101
Rating: 9.1

WiFi availableFree WiFiParkingFree ParkingStreet parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, mx

Luxurious Accommodation

Indulge in air-conditioned rooms equipped with modern amenities, a private balcony, and a flat-screen TV. Enjoy a comfortable stay with complimentary WiFi and room service at Terasu Riviera Maya Hotel & Spa, en Xcaret.

Relaxing Spa Services

Unwind and rejuvenate with spa services offered on-site. Pamper yourself with a variety of treatments and massages after a day of exploring the beautiful Playa del Carmen.

Convenient Location

Located near popular attractions like Xenses and Xcaret Park, our hotel offers easy access to the best of Riviera Maya. Explore the area with complimentary bikes or opt for a paid airport shuttle service for a hassle-free journey.

Book your stay at Terasu Riviera Maya Hotel & Spa, en Xcaret for a memorable vacation experience!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.1

Exceptional

255 reviews

Highlights

+Friendly staff
+Unique experience with monkeys

Could Improve

–Cleanliness issues
–Limited breakfast variety

Cleanliness8.3

Multiple reviews mention issues with cleanliness, including stains on bed sheets and mold in the bathroom.

Service9.8

Staff received positive comments for being friendly and helpful, enhancing guest experiences.

Location8.8

Location is close to attractions but some reviews highlight it being a bit isolated from restaurants and other activities.

Room Quality9.3

Guests reported rooms being clean and spacious, but noise from outside traffic was a concern for some.

Amenities9.3

The presence of monkeys and interactions with them adds a unique experience but some amenities like breakfast could improve.

Value for Money8.8

Some guests felt the quality did not match the price, indicating a lesser value for money.

Food and Beverage8.8

Food was described as decent but lacking variety in breakfast options, with some improvements needed.

Overall Experience9.8

Overall, guests enjoyed their unique experience with the monkeys and the serene environment.

Csilla

Couple · Jul 2026

Nice, but a bit overpriced.

Liked:Having trees around is really pretty. The breakfast was really good! Maybe it would have been nicer on a higher floor than the ground floor where our room was.

Disliked:The mosquito situation in the room was pretty bad. It's not super easy to get into the city, and there are no reasonably priced restaurants or shops around.

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Ryan

Solo Traveller · May 2026

Excellent! So fun!

Liked:So fun and helpful! So close to everything.

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Callum

Solo Traveller · May 2026

Liked:Beautiful property with amazing staff.

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Yiru

Solo Traveller · Apr 2026

Exceptional crew

Liked:The staff there is very helpful. They make you feel welcomed and taken good care of. Special thanks to Felando for his services during our stay.

via Nuitee

Location

How to Find Us

KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret

Playa del Carmen · mx

+52 998 244 7101

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the restaurant is open from 06:00 until 22:00 daily.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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