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Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

Playa del Carmen · MX

Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

8.1
Excellent158 reviews
  1. Hotel Collection
  2. /Hotels in Playa del Carmen
  3. /Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Air conditioning

Location

Playa del Carmen, MX

Luxurious Seafront Resort with Stunning Views

Spectacular Views: Immerse yourself in the beauty of the Caribbean Sea and Cozumel Island from our lush tropical mangrove resort.

Relaxation and Rejuvenation: Indulge in ultimate relaxation at the Yhi spa with a range of body and facial treatments, Thalassotherapy, and massages.

Modern Comforts: Enjoy modern amenities in every room, including a sensory tub, rain shower, and even special children’s bathroom amenities in select rooms.

Experience luxury and serenity just a short distance from Playa del Carmen and Cancún International Airport. Book now to make unforgettable memories at our seaside paradise.

Loading rooms and rates...

Location

How to Find Us

Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569

Playa del Carmen · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note, at check-in, guests must provide the credit card used to make the reservation. Children up to and including 4 years old can stay for free. Children from 5 years old to 12 years old can stay for USD 178.00 per child per night. Children from 13 years old to 17 years old can stay for 50% of the adult rate per child per night. The property will make a pre-authorization of the credit card in guarantee at any time after booking. Room Service – Included. Service charge of $5 usd per delivery applies. All cots are subject to availability. When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.1

Excellent

158 reviews

Highlights

  • +Great for family reunions
  • +Exceptional staff and service

Could Improve

  • –Food quality needs improvement
  • –Communication issues at arrival
Cleanliness8.2

Facilities were reported as clean and beautiful, indicating a high standard of cleanliness.

Service8.7

Multiple reviews praised the staff and concierge for exceptional service, creating a welcoming atmosphere.

Location8.3

A beautiful location with a perfect beach mentioned in the reviews.

Room Quality8.2

Jr suite quality was praised, indicating good room standards.

Amenities8.2

Amenities like the kids club, water park, and yoga were well received, contributing positively.

Value for Money7.7

Some reviews indicated areas needing improvement, suggesting a slightly lower value perception.

Food and Beverage7.2

Criticism on food quality and variety, particularly highlighting food was occasionally served cold.

Overall Experience8.2

Guests enjoyed their stay overall, with many planning to return, reinforcing a positive experience.

Yariv

Couple · Jul 2026

10

Great value for money

Liked:Many activists and the staff is very friendly and helpful.

via Nuitee

Vinod .P

Extended Group · Jun 2026

5

Just a fair stay

Liked:The hotel room, Pool and friendly staff.
Disliked:Very bad room service. Takes 45-60 minutes to bring a pot of hot water or tea/coffee or anything. When ordered food previous evening for 6AM breakfast, they bring the food at 635am just 25 minutes before our tour bus arrived that too after we had to call them. The food served almost same dishes all three nights and day we stayed. The beach was empty because it was smelly due to pile of seaweeds rotting along the beach and water was black in color.

via Nuitee

Dylan

Solo Traveller · Jun 2026

1

You couldn’t pay me to stay here again. Worst hotel I’ve stayed at in a very long time

Liked:Everything was pretty sub-par.
Disliked:The food was horrible and the staff were not friendly or helpful at all

via Nuitee

Claudio

Family With Children · Jun 2026

9

Incredible holiday. We will come back for more days next time.

Liked:The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.
Disliked:Selecting the restaurants ahead of time was hard , and it would be great to have a way to select activities ahead of time and being reminded. There is so much going on, and sometimes not close, that you really have to check the watch which is not easy when you are in the pool the all time :)

via Nuitee

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