Name: La Hacienda Hotel, at Xcaret
Address: Avenida camino viejo a xcaret, localidad caleta chac malal fraccion 1, lote 13, Playa del Carmen, 77737
Rating: 9.7

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Playa del Carmen, mx

Luxurious Accommodation and Top-notch Amenities

Hacienda Xcaret in Playa del Carmen offers a truly indulgent stay with air-conditioned rooms equipped with modern conveniences like a coffee machine and flat-screen TV. Enjoy the outdoor pool, garden, and free bike rentals during your stay.

Convenient Location and Nearby Attractions

Situated just a short distance from Playa del Carmen Maritime Terminal and ADO International Bus Station, Hacienda Xcaret is the perfect base for exploring the area. Visit nearby attractions like Church of Guadalupe and make use of the hotel's airport transfer services.

Recreational Activities and Relaxation

Take advantage of the on-site table tennis facilities or explore the area on a cycling adventure. After a day of activities, unwind in the shared lounge or on your own private terrace. With free WiFi throughout the property, staying connected is a breeze.

To experience luxury and convenience in Playa del Carmen, book your stay at Hacienda Xcaret now.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.7

Exceptional

109 reviews

Highlights

+Welcoming host
+Beautiful and peaceful location
+Spacious and comfortable accommodation
+Unique experience with nature

Could Improve

–Difficulty finding the location
–Some issues with cleanliness (e.g., musty smell)

Cleanliness8.9

Some comments about mold smell in the rooms.

Service10.0

Numerous positive mentions of the host being welcoming and helpful.

Location9.9

Quiet yet close to Playa del Carmen, enhancing the overall stay.

Room Quality9.5

Spacious rooms with good amenities like fridge and washer.

Amenities9.9

Excellent amenities including pool and ability to see animals.

Value for Money9.9

Well-reviewed for the overall experience given the rate.

Food and Beverage9.4

N/A for food and beverage specific mentions.

Overall Experience10.0

Overall excellent experience according to reviews.

Alejandra

Family With Children · Aug 2026

Liked:Excelente

via Nuitee

Antonio

Couple · Aug 2026

Overall, my stay was very good; I would come back!

Liked:Overall, the place is very good great for anyone who appreciates a vintage, handcrafted 1980s-style Decor; I liked this new version. The gentleman who greets you is very attentive at all times.

Disliked:Just two small things I noticed: the entrance to the location is a bit tricky it’s easy to get a little lost and the air conditioning has to be turned off when you leave the room, plus it doesn't cool very well while you're inside. But these are things that can be fixed; otherwise, everything was great!

via Nuitee

Jessica

Couple · Jul 2026

The most gorgeous and most genuine experience of our entire Honeymoon!

Liked:Glen was absolutely phenomenal, which matches the exquisite features of this beautiful space that he and his son built themselves. Every aspect of our stay was exquisite!

Disliked:n/a

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Angelique

Couple · Jun 2026

Wonderful peaceful place

Liked:Quiet and charming place. Amazing staff. Very friendly owner.

via Nuitee

Location

How to Find Us

Avenida camino viejo a xcaret, localidad caleta chac malal fraccion 1, lote 13

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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