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Hyatt Zilara Riviera Maya Adults Only All-Inclusive

Playa del Carmen · mx

Hyatt Zilara Riviera Maya Adults Only All-Inclusive

8.6
Excellent596 reviews
  1. Hotel Collection
  2. /Hotels in Playa del Carmen
  3. /Hyatt Zilara Riviera Maya Adults Only All-Inclusive
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Guest education on local ecosystems and culture, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Playa del Carmen, mx

Luxurious Accommodations

Indulge in the newly renovated, adults-only Hyatt Zilara Riviera May's 291-Suite resort, offering a romantic ambiance with modern hacienda architecture and stunning views of a white sand beach.

Impeccable Service

Experience top-notch service at this all-inclusive paradise, where attention to detail and guest satisfaction are top priorities. From arrival to departure, expect nothing but the best from our dedicated staff.

Vacation Paradise

Located in the serene Riviera Maya, surrounded by mangroves and close to Cancun International Airport, this resort offers the perfect escape. With easy access to Playa del Carmen and luxurious amenities, your dream vacation awaits.

Book your stay at Hyatt Zilara Riviera May now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

Carretera Federal 387, KM 299 Solidaridad

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.In the event of an early departure, the property will charge you the full amount for your stay.

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HYATT ZILARA RIVIERA MAYA ADULTS ONLY ALL-INCLUSIVE

Guest Reviews

What Guests Say

8.6

Excellent

596 reviews

Highlights

  • +Friendly staff
  • +Beautiful beach

Could Improve

  • –Construction noise
  • –Limited restaurant options
Cleanliness7.3

Some complaints about cleanliness and unpleasant smells in the room.

Service9.3

Outstanding service from staff, treating guests like family.

Location9.3

Excellent beach location, easy access to a cenote.

Room Quality8.3

Well-equipped rooms but with reports of unpleasant odors.

Amenities8.3

Good basic amenities, some fun activities, but potentially limited.

Value for Money8.8

Decent value considering the overall experience despite some limitations.

Food and Beverage8.3

Food was generally good but could be inconsistent.

Overall Experience8.8

Overall a good experience, although some areas for improvement.

764lailae

Couples · May 2026

10

Wonderful two weeks at this incredible resort!

Liked:We recently returned from a two week stay at Hyatt Zilara Cancun from 5th April to 18th April 2026, where we celebrated our anniversary for the first time together over Easter, and we honestly could not have chosen a better place. From the moment we arrived until the day we left, every part of the experience felt special, relaxing, and incredibly well organised. The hotel itself is beautifully designed with a great layout that makes everything feel easy to access without ever feeling crowded. Our room was spacious, very well equipped, and the balcony was a lovely place to sit and unwind in the mornings and evenings. We especially loved spending time on the beach, and the arts and crafts activities that took place most evenings added such a fun and personal touch to the stay. What truly made this holiday unforgettable though was the staff. Every single person we met was warm, friendly, and welcoming, but there are a few people who genuinely stood out and made our anniversary trip extra memorable. A huge thank you to the entertainment team led by Reyes and Edgar, who were absolutely fantastic throughout our stay. Geovanni, Hector, and Anel also brought so much energy, fun, and friendliness every day. They worked incredibly hard to keep guests entertained while still making everything feel relaxed and natural. Their enthusiasm really created such a positive atmosphere around the resort. We would also love to recognise Kitzia and Guadalupe, who looked after us so well during breakfasts and lunches. Their kindness and attention never went unnoticed. Nelson made our dinners feel special every evening with excellent service and a great personality, while hostess Cecilia always welcomed us with a smile and made us feel genuinely valued as guests. Another special mention goes to Luz in Coffee Republic, who quickly became one of our favourite people to see each day. Starting the morning with a coffee and a friendly chat from Luz was something we looked forward to every day. The facilities were also excellent. The gym had all the basics needed for anyone wanting a break from all the amazing food, and having access to the tennis court was a really nice bonus. Excursion pick up and drop off was also smooth and easy every time, which made exploring stress free and well organised. Most importantly, the entire resort created such a lovely atmosphere. Everyone worked so hard to make guests feel welcome and relaxed, and it truly made our anniversary celebration unforgettable. Thank you to the whole team at Hyatt Zilara for giving us such a wonderful experience. We made amazing memories and would absolutely recommend this resort to anyone looking for a relaxing, friendly, and well run holiday. We already cannot wait to return.

via tripadvisor

U8255RLamandal

NONE · May 2026

10

Juan Pablo… Mixologist for the WIN!

Liked:The rooms were clean. The pool was clean. A couple of my friends cut their feet on the bottom of the pool playing volleyball. Juan Pablo is a mixologist to look for! The bartender that is better than all the rest! Club level desserts were darn good!

via tripadvisor

sarah_chateauvert

NONE · May 2026

10

Amazing trip!

Liked:We had an amazing trip at the Hyatt Zilara Riviera Maya. The food was always delicious, the hotel was always perfectly clean and the staff was very respectful. We stayed at the hotel during the first week of May and it was not full, which was very nice. We never waited for drinks or tables at the restaurants. Only one restaurant requested a reservation and it was pretty easy to get a table 2 times during our week. The other restaurants were always giving us a table almost instantly. We had the chance to eat at a new restaurant that was by the beach and it was the best one. We also had a lot of fun with the entertainment staff (Reyes, Hector, Edgar, Abril, Geovani, and many more…), this week was just amazing! Thanks to all of them!

via tripadvisor

brandalena

NONE · May 2026

8

Almost perfect

Liked:Overall amazing resort, cozy boutique vibes, great food, perfect for a 3 to 4 day getaway. Very chill resort, not a party resort at all and very quiet. Great rooms and service. The only thing lacking was no entertainment by pool during the day and very little at night

via tripadvisor