
Playa del Carmen · mx

Playa del Carmen · mx
Check-in / Check-out
From 03:00 PM · Until 11:00 AM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Playa del Carmen, mx
Luxurious All-Inclusive Resort in Playa del Carmen
Unmatched Facilities: Grand Sunset Princess offers free bikes, private parking, an outdoor pool, and a fitness centre. Enjoy the convenience of a restaurant, kids' club, and free WiFi. Relax in the hot tub, hit the nightclub, or order room service.
Comfortable Accommodation: Each room is equipped with air conditioning, a flat-screen TV, safety deposit box, and a private bathroom. Enjoy a buffet breakfast and top-notch amenities like bed linen and towels.
Entertainment Galore: Have a blast at the terrace, play billiards, table tennis, and darts. The multilingual staff is available round the clock to cater to your needs.
Ready to experience luxury and relaxation at Grand Sunset Princess - All Inclusive? Book now for an unforgettable stay!
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Location
Policies
Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Please take note that we have a Municipality Tax of: 1st guest:$35.19 MXN per room per night, 2nd guest $23.46 MXN per room per night, 3rd guest $17.60 MXN for all the bookings. This Tax will be paid directly at the property at the check in. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Excellent
767 reviews
Highlights
Could Improve
Rooms repeatedly described as very clean and well maintained; public areas and pools praised. Beach cleanliness was an issue due to seaweed/algues (staff actively tried to clear it), so minor deduction.
Staff frequently described as very friendly, helpful and attentive (check-in, buffet, bars, shuttle drivers). Multiple mentions of staff working continuously to keep areas tidy.
Resort setting is pleasant but the beach is repeatedly criticized (rocks, shallow entry, significant seaweed/algae), and some guests noted long walks to deeper water — lowers location score.
Rooms and villas described as spacious, comfortable and well furnished; very positive overall but a few guests mentioned very soft mattresses/pillows and missing amenities like bathrobes.
Extensive amenities praised: long pools, bars, multiple restaurants and buffets, disco, shuttle service and many activities for families — consistently strong.
All-inclusive offerings and plentiful facilities suggest good value, but complaints about attempted unjust charges at checkout and isolated service issues reduce perceived value slightly.
Many guests praised the rich, varied buffets and included à la carte options, yet a severe negative report of food poisoning and at least one food-safety concern warrant a notable downgrade.
Majority of reviews describe an excellent family-friendly stay, 'best vacation ever' sentiments, and strong positives for pools, restaurants and staff; beach and isolated service/food issues moderate the score.
Roshanna
Family With Children · Aug 2026
Amazing
via Nuitee
Alicia Gill
Family With Children · Aug 2026
via Nuitee
Romay
Couple · Aug 2026
Overall had a great experience and would definitely come back
via Nuitee
sonis123
Family · Aug 2026
Exceptionnal service
via tripadvisor
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