Name: Fairmont Heritage Place Mayakoba
Address: Carretera Federal Cun Playa Km 298 Mayakoba, Playa del Carmen, 77710
Rating: 9.4

Fairmont Heritage Place Mayakoba, Playa del Carmen | Member Rates | Dyme

Swimming poolExercise/lap poolHealth or beauty spa nearbyHealth or beauty spa nearbyConcierge serviceClubhouse

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Clubhouse, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool

Location

Playa del Carmen, mx

Luxurious 5-Star Stay at Fairmont Heritage Place Mayakoba

Outdoor Swimming Pool and Fitness Centre: Enjoy a refreshing dip in the outdoor swimming pool or stay active at the well-equipped fitness centre during your stay.

Family-Friendly Amenities: With a kids' club available, families can rest assured that their little ones will have a memorable and enjoyable time at the hotel.

Concierge Service and Multilingual Staff: Benefit from personalized recommendations and assistance from the concierge service, while the multilingual staff fluently speaking English and Spanish cater to your every need.

Experience unparalleled luxury and convenience at Fairmont Heritage Place Mayakoba. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

30 reviews

Highlights

+Excellent service
+Spacious and luxurious rooms
+Beautiful property
+Strong value for money

Could Improve

–Limited food and drink service
–Golf cart availability issues

Cleanliness8.6

Overall positive experience, but specific concerns not mentioned.

Service10.0

Staff is amazing and provided excellent service throughout the stay.

Location9.6

Convenient access to the main Fairmont hotel; good location.

Room Quality10.0

Rooms are large and spacious, offering great value.

Amenities9.1

Good amenities, but issues with golf cart availability.

Value for Money9.6

Strong value compared to the space and services provided.

Food and Beverage8.1

Food is pricey and just okay, but some dining experiences were positive.

Overall Experience10.0

Overall a wonderful vacation with plans to return.

Stephan

Family With Children · Aug 2025

Liked:It is a very good Resort and above the average 5 Star Hotel. The room are very large with 3 bedrooms, so it is actually a really good value compared to the availabe space.

via Nuitee

lovejones

Family · Jul 2025

Wonderful vacation!

Liked:Our family had the best 5 days at Heritage Place. We stayed in a very spacious and luxurious feeling 3 bedroom villa. It was very quiet during our stay and there were times when we had the entire pool to ourselves. It is very easy to access the main Fairmont hotel and you can walk, bike or get a golf cart ride. I thought the golf carts were slow at times so we just walked or biked mostly. There are several pools to choose from. I wish they had poolside food and drink service at the Heritage pool but you aren’t able to order alcohol. The golf course was amazing and highly recommend. The spa is beautiful as well and everyone was very friendly. My massage was good but I have definitely had better. I recommend taking advantage of the boat that will take you to the other resorts. Also make sure you visit the cenote and butterfly garden. Food is pricey and just okay. We thought the Italian restaurant was really good. If you are staying in the villa you have a full kitchen so you might want to get groceries. The people that work there really make this a true 5 star hotel. Everyone was extremely friendly but special kudos to Dominic in the Brisas restaurant who arranged for a special dessert and happy birthday serenade when he learned it was my husband’s birthday. The MVP of the trip was our butler, Irene. She helped arrange reservations and transportation. She went above and beyond to get my daughter’s ipad to us at the airport when we realized she left it in the villa. She is truly a gem! We had a wonderful vacation there and can’t wait to return. I highly recommend.

via tripadvisor

fontainel467

Family · Jun 2025

4 nights at Fairmont Heritage Place

Liked:We loved our time at the Fairmont Heritage Place. Edgar, our butler, seemed to be everywhere and made sure we were taken care of. We will definitely return. The grounds are beautiful and the rooms are perfect for a family of 5. My only complaint is the lady who checked us in was not very welcoming or helpful.

via tripadvisor

D4954VPjoyceb

Friends Getaway · Apr 2025

Good Intentions, Poor Execution

Liked:We stayed at the Fairmont Heritage Place Mayakoba in April. This is the "residences" resort complex adjacent to the Fairmont Mayakoba hotel - but it is a completely separate property. We stayed in the 4BR Penthouse Villa with a group of 9 ladies to celebrate a milestone 50th birthday, for 4 nights. The theme for our stay was "good intentions, poor execution". The property itself is beautifully woven through the mangroves and lush tropical greenery. I think it was designed well to blend seamlessly into the topography and not be so intrusive. We didn't get to enjoy the pool or public areas of this complex, unfortunately. But in general appeared well kept. However, when we arrived and checked into the dedicated desk for this complex (versus at the main hotel), it was clearly not a 5* experience. There wasn't anything "wrong" per se - just a typical check in experience you would get at a Courtyard or Hampton Inn. Missing from this first impression was the "welcome" you grow to expect at your first-class properties. For example, a small welcome amenity like a cool towel to freshen up, a coconut water, or even having someone ready with cold fruit water would have made a world of difference. But it was just a dry exchange of information. After checking in, we were told our butler was going to be a while, so the front desk could take us up to our villa instead. To our dismay, and in hindsight, this was a bad call. Apparently, our butlers should have completed the check in so we could receive instructions on how everything worked - from requesting reservations, to golf carts, and everything else you can think of needing. Instead we were brought up with no real introduction to the property and this inevitably led to a lot of confusion for our first 24 hours. To cap it off - the Villa we were booked was located in a building with a broken elevator. Usually would not have been a big deal, but we had 2 ladies with recent knee injuries/surgeries which made this 4th floor unit difficult to freely enjoy. We had to calculate going down and up the least number of times - which hampered the experience. The elevator remained out of service our entire 5 days. The villa itself was gorgeous. The view was phenomenal and it was a very quiet location. We enjoyed our time in the suite. The only complaint we had was that the master bathroom AC did not work or did not work well. It was really hot and no air was blowing thru the vents. But the space was amazing. There was a "partial buyout" of the resort, by a corporate group, during our stay. The main resort (Fairmont) was basically closed to the non-group guests like us at different times for different venues. We even got our cabana reservation cancelled after having it reserved for 90 days prior to our stay, because this group needed that whole area. It was extremely frustrating to look forward to what was supposed to be a celebratory time, made instead to feel like second-class citizens. We had an entire itinerary planned within the complex entirely - but could not actually follow it due to the closures. On the bright side - the butler manager, Monica, and her butler team (Joyce, Julian and Edgar) really stepped up and tried to make everything right. We met with them on our second day to share our disappointments. They went **above and beyond** to coordinate some spectacular experiences for us - like bringing in food from the "closed" restaurant (due to the group using it as a lounge space) - and providing us with alternate venues (a private pool) as our home base. They ensured we were happy and genuinely cared that we had a good experience. Some other team members we want to thank for excellent service are: Jose (server at La Laguna), Marcos and Angel (cabana servers), Pamela (beach club manager), Cesar Luna (F&B manager), Cesar (server at Cielo), Mauricio (server at Fuego), Luis (overnight golf cart driver) and Humberto (beach pool server). They truly made our time with them special and felt like we were the only ones they were caring for. All in all, I wanted to LOVE this place. But the management of the complex, the lackadaisical front desk service and poor communication overall between Heritage Place and the main resort - really left a lot to be desired. It felt like the staff were lost or not trained, and there were a few rude employees. I don't think I would return here, but I may try the main resort.

via tripadvisor

Location

How to Find Us

Carretera Federal Cun Playa Km 298 Mayakoba

Playa del Carmen · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that an additional fee of USD $30 per person per night is charged separately. WiFi is included once resort fee is paid. Offers cannot be combined with other promotions, spa discounts or special rates, and do not apply to group bookings, special events or tournaments. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

30 reviews

Highlights

+Excellent service
+Spacious and luxurious rooms
+Beautiful property
+Strong value for money

Could Improve

–Limited food and drink service
–Golf cart availability issues

Cleanliness8.6

Overall positive experience, but specific concerns not mentioned.

Service10.0

Staff is amazing and provided excellent service throughout the stay.

Location9.6

Convenient access to the main Fairmont hotel; good location.

Room Quality10.0

Rooms are large and spacious, offering great value.

Amenities9.1

Good amenities, but issues with golf cart availability.

Value for Money9.6

Strong value compared to the space and services provided.

Food and Beverage8.1

Food is pricey and just okay, but some dining experiences were positive.

Overall Experience10.0

Overall a wonderful vacation with plans to return.

Stephan

Family With Children · Aug 2025

Liked:It is a very good Resort and above the average 5 Star Hotel. The room are very large with 3 bedrooms, so it is actually a really good value compared to the availabe space.

via Nuitee

lovejones

Family · Jul 2025

Wonderful vacation!

via tripadvisor

fontainel467

Family · Jun 2025

4 nights at Fairmont Heritage Place

via tripadvisor

D4954VPjoyceb

Friends Getaway · Apr 2025

Good Intentions, Poor Execution

via tripadvisor